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Poor Uber Support

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RonaldHerr
14
 Posted 2 years, 7 months ago

Why is Uber support so bad ? IE no real conflict resolution,Greenlight hubs here in Las Vegas all shutdown except 1 location 15 miles on the other side of town and phone support is a call center outside of the country with only low level personel not really knowing too much either. sealed

Comments

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    KamelKamelKamel
    79
     2 years ago

    Honestly, I can't even find their phone number.  

    They have like a new hotline, where you message them and they are supposed to call you back, but it never has worked.  Dead serious.  I got some texts from some foreign person, and when I responded, I got some automated messages back.  It's VERY weird.    Did they grow too fast?  How's their 180-day to change going?  LOL.

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    BehindTheName
    113 Rider
     2 years ago

    Their Support is pretty bad.  I do try the email as that is suggested, but it is difficult to believe they are being answered by real people.  They act more like machines in a way that they follow the scripts very closely and must be copy/paste.  I have done full circle of back-and-forths, where I would receive the same exact response as the first response, after we have exchanged messages 5 times.  I pretty much gave up at that point.

    In fact, I think that is what they are hoping for.  For people to give up.

    I can't imagine being a driver where my livelihood depended on it.  Say my pay didn't come through.  I would lose my mind talking to a machine over why I didn't get paid (or wahtever)

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    RMaddox
    109 Rider
     2 years ago

    I thought OP was emphathizing with Tech Support, feeling sorry that they get shat on all the time. "Poor uber..."

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    hanktoto
    167 Rider Driver
     2 years ago

    Uber support is truly the worst. I go out of my way to not contact Uber support if I can, the obviously do not care about their drivers.

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    johnblotter
    95 Rider Driver
     2 years ago

    Sadly there isn't much we can do about it. Uber isn't going to change unless it makes them a bigger profit somehow.

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    drivenmad
    128
     2 years ago

    Lyft isn't much better either...

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      ShigMiyamoto
      128
       2 years ago

      Lyft is exactly the same.  Endless loop of scripted responses.