Have you had a bad experience with an Uber or Lyft driver? Unfortunately, not all drivers are as wonderful as can be and reporting these drivers is an important way to keep drivers accountable and keep the Uber and Lyft platforms aware of what is going on within their company.
There are a variety of reasons you would need to report an Uber or Lyft driver: an accident, poor driving, rude, or any number of reasons. It is also possible to report an accident as a third party if you are witness to something that happens. Most incidents will be reported by the rider through the app or website.
It is fairly easy to report drivers as a rider. Reporting can be done straight through the app. All you need to do is navigate to your ride history, choose the desired ride, and submit your complaint directly through the app. If you choose to utilize Uber or Lyft's websites to make a report, there is a form you can fill out with all the information about the incident. This takes a little bit more time, but can be easier depending on the situation. Uber has a page dedicated to trip issues and adjustments. This page contains a large amount of information allowing the user to navigate to a specific page or form depending on what kind of incident needs to be reported. Lyft has a basic request form, which needs to be filled out so they can contact you directly.
If you are reporting as a third party, it is important to have as much information as possible about the incident and vehicle involved. The location of the incident is important. Making note of the vehicle color, make, model, and license plate is a vital part of the process. This makes it easier for Uber and Lyft to pinpoint the car and driver involved in the incident.
Uber and Lyft have helped people around the world get from point A to point B in a safe and timely manner. Unfortunately, issues arise. To keep Uber and Lyft safe and drivers accountable, riders and bystanders can and should report any accident or incident of unsafe driving. It keeps drivers, passengers, and everyone else on the road safe and sound.