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How to Report Unsafe Uber and Lyft Drivers

Posted by: RideGuru Team May 21, 2019
Updated Jan 16, 2020

40 comments

How to Report a Bad Uber Driver

Have you had a bad experience with an Uber or Lyft driver? Unfortunately, not all drivers are as wonderful as can be and reporting these drivers is an important way to keep drivers accountable and keep the Uber and Lyft platforms aware of what is going on within their company. 

There are a variety of reasons you would need to report an Uber or Lyft driver: an accident, poor driving, rude, or any number of reasons. It is also possible to report an accident as a third party if you are witness to something that happens. Most incidents will be reported by the rider through the app or website. 

It is fairly easy to report drivers as a rider. Reporting can be done straight through the app. All you need to do is navigate to your ride history, choose the desired ride, and submit your complaint directly through the app. If you choose to utilize Uber or Lyft's websites to make a report, there is a form you can fill out with all the information about the incident. This takes a little bit more time, but can be easier depending on the situation. Uber has a page dedicated to trip issues and adjustments. This page contains a large amount of information allowing the user to navigate to a specific page or form depending on what kind of incident needs to be reported. Lyft has a basic request form, which needs to be filled out so they can contact you directly. 

If you are reporting as a third party, it is important to have as much information as possible about the incident and vehicle involved. The location of the incident is important. Making note of the vehicle color, make, model, and license plate is a vital part of the process. This makes it easier for Uber and Lyft to pinpoint the car and driver involved in the incident. 

Uber and Lyft have helped people around the world get from point A to point B in a safe and timely manner. Unfortunately, issues arise. To keep Uber and Lyft safe and drivers accountable, riders and bystanders can and should report any accident or incident of unsafe driving. It keeps drivers, passengers, and everyone else on the road safe and sound. 

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    Jpt
    Driver
     2 years ago

    I would like to report Lyft driver picking up underage kids. It happened in Westmont, Illinois on Saturday, September 14, 2019 between noon and 1:30 p.m. Pick up was near 63rd Street and drop off in Lagrange, Illinois. Please find out who driver was that drove. They were two kids around 14 or 15 years old. That driver should be fired.

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    Wences1ao
    Driver
     2 years ago

    I would like to report an UBER Female Driver. Incident happen around 5:15pm PST driving along US Highway 101S. Driver proceeded to lane change with using her signals and almost side swipe my car. I honk my horn to let her know that she almost hit me. But she just flipped me off. License Plate# 8KPK302 Car Make is Silver 4 Door Chevy Malibu. Female driver seems to be a Middle Eastern descent. MY concern for this erratic driving behavior, is because i have minor passengers in my vehicle. This Uber Driver needs to be reprimanded and educated of rules of the road as states in the driving handbook.

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    anorthcr
    Driver
     2 years ago

    Maroon car, license plate #:GJP0936. This lady was going at least 95 on the highway & kept cutting cars off. She almost caused AT LEAST 3 wrecks (that I saw within a 5 minute period) near the Wexford exit in PA. 

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    AlbertoSifuentes
     2 years ago  (edited 2 years ago)

    This occurred in concord calif.  The sequence of events occurs at 2:19 on the left lane.  There is an older mustang following a  silver GMC suv.  After crossing the intersection/light the SUV starts to apply brakes (with no cars in front of his, this was an indicator that the driver was lost) and then the SUV decides to try to get the middle lane as the mustang has already entered.  The SUV has now turned on their right turn signal as I am approaching and then accelarates and cuts me off.

    Wonderful drivers that you hire.  Read the CAL DMV manual on how to merge with traffic: pg. 67 & 84. 


    The above pic is a still from my car video camera - actions like this lead to one car accident and now protect my self with video.  Vantrue cam.

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    seattledave23345
    Driver
     2 years ago

    Almost ran off I-5 and then brake checked by Lyft vehicle license plate BPM9258 (WA). Gray 4 door car.. I was going 65 in the carpool lane. He came up on us (my wife and I) at about 80-85 mph. He then passed me, swung in front of me (almost clipping my fender) and then slammed on his brakes. I had to take evasive action.

    He then made me exit the carpool lane, then he rode beside us (pacing us) for a mile before we exited. 

    When he was in the carpool lane he had no passengers! 

    Very aggressive driver. Feared for my wife and myself.

    Did nothing to this driver. His mad max tactics have made me vow to never take Lyft. Is his behavior your new policy????

     I thought Lyft was the friendly 

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    seattledave23345
    Driver
     2 years ago

    Almost ran off I-5 and then brake checked by Lyft vehicle license plate BPM9258 (WA). Gray 4 door car.. I was going 65 in the carpool lane. He came up on us (my wife and I) at about 80-85 mph. He then passed me, swung in front of me (almost clipping my fender) and then slammed on his brakes. I had to take evasive action.

    He then made me exit the carpool lane, then he rode beside us (pacing us) for a mile before we exited. 

    When he was in the carpool lane he had no passengers! 

    Very aggressive driver. Feared for my wife and myself.

    Did nothing to this driver. His mad max tactics have made me vow to never take Lyft. Is his behavior your new policy????

     I thought Lyft was the friendly one.


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    STuttle
    Driver
     2 years ago  (edited 2 years ago)



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    Sibly
    Driver
     2 years ago
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      sammiMommabear
      Driver
       2 years ago

      Wow, unbelievable!! Thanks for getting the word out. Scary and dangerous. 

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    AxelTorrez
     2 years ago

    I would like to report this Uber driver I went to thehospital with my mom. And this guy would park so far away and my mom couldn’t walk that far we waved him down so many times and he would stare at us and not come to us. We finally waved him down and he came to us mad and whispered I don’t know why you guys didn’t fucking walk he was extremely rude and he canceled the ride.


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    sammiMommabear
    Driver
     2 years ago  (edited 2 years ago)


    Id like to report a disgusting Lyft driver who made me realize that when people say drugs are everywhere, they aren’t lying!! In the spand of a 15 min driver, Joy, asked my son if he did drugs bc she could smell pot in the car. He laughed it off, when she replied “I guess it is coming from me STILL” and proceeded to imply to him that she is cool with drugs and they were simply on her mind bc she was “looking” to buy something!!! He was shocked and freaked out, considering this was his first time EVER using a service like such, he’s 17 and drugs terribly him, he is more into books and a loner which this incident only furthered his outlook on not going out!! Honestly, I’ve been wanting my son to venture out, still do, but this incident just made things worse!! When he exited the car, she gave him her phone number, which I myself have never used the service so I don’t know if the drivers phone number is freely available to customers or not,…

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    Id like to report a disgusting Lyft driver who made me realize that when people say drugs are everywhere, they aren’t lying!! In the spand of a 15 min driver, Joy, asked my son if he did drugs bc she could smell pot in the car. He laughed it off, when she replied “I guess it is coming from me STILL” and proceeded to imply to him that she is cool with drugs and they were simply on her mind bc she was “looking” to buy something!!! He was shocked and freaked out, considering this was his first time EVER using a service like such, he’s 17 and drugs terribly him, he is more into books and a loner which this incident only furthered his outlook on not going out!! Honestly, I’ve been wanting my son to venture out, still do, but this incident just made things worse!! When he exited the car, she gave him her phone number, which I myself have never used the service so I don’t know if the drivers phone number is freely available to customers or not, but I guarantee what she said next is not something Lyft would be ok with. She told him to just give her cell a call anytime he needs a ride, to bypass Lyft, and she will transport him for less. On top of all of that, she sent my son a text message hours later asking if he knew of how to get any weed?! Lyft driver Joy, cell phone number 724-249-7858 is the only info I have of her. 

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    Amaria0513
    Driver
     2 years ago

    Reporting Lyft driver MR SINGH . Of 308 MARKET Street Gloucester City.N.J. 08030 Drives in The Camden NJ and Philadelphia areas. The Vehicle is a 2009 ( I think) make Honda . Model Piolet.  Color  Silver . License Plate N.J. TAG . D19 LLG  has been unsafely using this vehicle while it only has a temp spare on back passenger side of vehicle. Knowingly Endangering Customers . He has been driving it this way Over A week Now.(I have Dated photo.for your company if I could reach a real person.)  If That Vehicle gets into an accident due to his negligence. The customer can sue LYFT too. Tell your Driver in N.J. a doughnut tire is only to be used to get you to a station to repair the normal tires.. guess he won't put out the $$ for a new tire. He figures he's only driving in the Ghetto of Camden. What They are doing is Wrong, Dangerous and illegal. I'll also let the local police know.so if he does have accident they'll know I reported to Lyft. This family …

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    Reporting Lyft driver MR SINGH . Of 308 MARKET Street Gloucester City.N.J. 08030 Drives in The Camden NJ and Philadelphia areas. The Vehicle is a 2009 ( I think) make Honda . Model Piolet.  Color  Silver . License Plate N.J. TAG . D19 LLG  has been unsafely using this vehicle while it only has a temp spare on back passenger side of vehicle. Knowingly Endangering Customers . He has been driving it this way Over A week Now.(I have Dated photo.for your company if I could reach a real person.)  If That Vehicle gets into an accident due to his negligence. The customer can sue LYFT too. Tell your Driver in N.J. a doughnut tire is only to be used to get you to a station to repair the normal tires.. guess he won't put out the $$ for a new tire. He figures he's only driving in the Ghetto of Camden. What They are doing is Wrong, Dangerous and illegal. I'll also let the local police know.so if he does have accident they'll know I reported to Lyft. This family has a history of running his Lyft vehicles illegally and only making repairs when it's inspection time. PLEASE DO SOMETHING about this Before someone's killed in that vehicle. You can't keep driving on a temp tires (the way they drive on highways etc...in n out of traffic. Aggressively) especially when he's high from his marijuana use. That vehicle and that young man driving is an accident waiting to happen

     . And I'm not shutting my mouth about it Anymore. 

      now you have been told. Please Contact Your Driver and Tell him His Neighbor reported him. He also allows other family members to use the vehicle to drive people in Camden at times there's 3 Singh Men that drive for Lyft in that vehicle.but only one that's registered with Your Company. Check out WHO you.Employ. they also have another vehicle registered to drive for Lyft in PA. They finally fixed that one so it would pass the PA inspection. I'll also be reporting this to corporate to get a human being on phone. Have a blessed day

     


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    ganapati1080
     2 years ago


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    ganapati1080
     2 years ago

    I’d like to report Nissan Altima 7WQF330. He almost got us in an accident like he’s driving drunk! Then refused to drop me & my 6 yr old son to theWholefoods drop off point. I asked him 3x but he insisted to “uturn” & screamed at me for asking him to turn left. Then he yelled “Fuck you!”  As I was leaving with my 6 year old. I have a 4.97 rating as

    an Uber Customer.


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    OC714
    5 Driver
     2 years ago

    Sunday 12/15/19 2:56pm La Mirada, CA. Beach Blvd and Stage Rd. With my fiancé and our 3 year old daughter White Toyota Camry limo tint Lic Plate# 7DCB993 with identifying Lyft stickers. Driver was a white male early to mid 30s erratic driving and extremely agressive/hostile behavior possibly drug induced. While I was turning at a green left turn light onto stage rd from Beach Blvd driver ignored his red light. Without stopping or attempt of slowing down  made a swift right turn cutting me luckily I avoided side swiping his vehicle. I honked my horn and immediately driver slammed on his brakes and flipped me off. As we proceeded forward lane split from 1into 2 lanes. While I was in the right lane driver decided to use his car and attempt to make me run into the curb and trying to blocking me in. Driver then parked and got out with a weapon of some sort possibly a crowbar. I quickly escaped from this psychopath. At the next light at alondra and stage I swerved last min to the right while his was waiting for left turn this is when I snapped a pic of his vehicle. This guy needs to be locked away and throw the key away.

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    reportersafe
    Driver
     2 years ago

    Driver name was Wasan he’s worst driver and would flirt with you and be carful he will stalk you. Please don’t show him where you live.  Plate number 8Gvt033 he does uber n lyft 

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    reportersafe
    Driver
     2 years ago

    Plate number 8GVT033 

    Driver Javed and he says his first name is wasan he wanted me to add him on fb

    He flirts a lot 

    Lives in Stockton ca and driver uber in bay

    Please be carful and plz be carful using any technology as he monitors it somehow. Creepy driver his looks may not show but his mouth n talks does

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    Reyes1983
    Driver
     2 years ago

    I would like to report a reckless driver in Anaheim California. Driver was tailgating, swerving in and out of traffic as well as cutting people off at a high rate of speed on local streets. He even tried to push me out of a lane. The driver was male driving a red Toyota Corolla license plate 7v07675. When he saw me trying to get his information through my rearview mirror he got so close to my bumper when the light turned green for the turning lane he zoomed around me and cut off another vehicle. This is unnecessary driving a poor judgment.


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    anon1
    Driver
     2 years ago

    I would like to complain about a lyft driver - LICENSE PLATE: CEFF 469 CAR: Honda civic or accord This lyft driver cut TWO lanes of traffic almost hitting my car. Then proceeded to drive carelessly, with no turn signals, and continuing to weave through traffic. He is an adult male with dark short hair. This individual was reckless. Do not drive with him.

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    Pampong
    Driver
     2 years ago

    How can i report someones account, thats using uber and lift to continuesly sends their 12 yr old minor son alone on ubers to school or wherever because they have no license or car. She thinks its safe but i thought drivers were prohibited from picking up minors alone? Any help or info on how to report this person's account please email me [email protected]

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    Pampong
    Driver
     2 years ago

    I don't know what to do. I want to report someone's account who continuously sends their twelve-year-old minor son on an Ubers or lift alone to places..such as school almost 30 mins away. Because she got her license taken away. Im not sure how to go about it..or what info i need. Any help or suggestions please email me [email protected]

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    silva21
    Driver
     2 years ago

    I would like to report a Lyft driver this evening he almost drove myself and my baby off the side of the Road on hwy 12 near lodi, ca driving towards Rio Vista. He was in such a hurry to go nowhere. License plate 8NEJ463. Black Honda Accord. He was going at least 70 in a 55 when he past me. This makes me not want to use Lyft because of people like this.

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    TabithaFoote
     2 years ago

    The 2nd I got into the LYFT drivers car he asked about my stop and then my 2nd one coming back home-I reassure him I’m very quick and have done this plenty of times with Lyft -he immediately got hostile, said he wished he would’ve know or he would’ve never even excepted the ride-then continue to say Lyft is a joke and atleast when he uses his Uber app-they make riders payfor the length it takes them to get them to the person needing a ride(basically saying he spent 15mins to get me and I’m a waste of his money) he was rude as hell and the minute I got out of the car to my FIRST STOp—he drove right away-left me stranded -closed the drive out and still expected a top and the $11 bucks for the ride even tho I had to walk an hour home cuz he took off-oh and he also added he was quitting Lyft because u Er takes riders money more than Lyft——nice person and driver —LYFT AND UBER I THINK YOU MEED TO FIRE THIS “Shaun-with a silver Hyundai Genesis 4266512. ——the most unpleasant driver I’ve ever…

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    The 2nd I got into the LYFT drivers car he asked about my stop and then my 2nd one coming back home-I reassure him I’m very quick and have done this plenty of times with Lyft -he immediately got hostile, said he wished he would’ve know or he would’ve never even excepted the ride-then continue to say Lyft is a joke and atleast when he uses his Uber app-they make riders payfor the length it takes them to get them to the person needing a ride(basically saying he spent 15mins to get me and I’m a waste of his money) he was rude as hell and the minute I got out of the car to my FIRST STOp—he drove right away-left me stranded -closed the drive out and still expected a top and the $11 bucks for the ride even tho I had to walk an hour home cuz he took off-oh and he also added he was quitting Lyft because u Er takes riders money more than Lyft——nice person and driver —LYFT AND UBER I THINK YOU MEED TO FIRE THIS “Shaun-with a silver Hyundai Genesis 4266512. ——the most unpleasant driver I’ve ever had-I’ve been using lifts and Uber’s for almost 3yrs and he’s the second guy that thinks automatically complaining about the fact your a “useless ride and waste of his time”—is the worse to do and like I said he added way more!!!——this guy should not ever again take a human life in his vehicle-not only for the ride-disrespectful atttitude but also for the fact I had a schedule of two stops and he flew right the hell out once I got to the 1st one and had to walk with all my groceries for over an hour and a half—-thanks Shaun of Lyft and Uber—-worst driver I’ve ever had and pretty sure is trying to swindle money once he takes off on people thinking “oh they still have to pay the full amount even tho I didn’t give them the full ride amount”——UNER AND LYFT PLEASE DO SOMETHING ABOUT THIS ASSHOLE

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    BNico
    Driver
     2 years ago

    I would like to report a lyft driver whom of which was speeding in a left turn only lane only to cut me off. They started of behind me and became increasingly aggressive and reckless switched lanes and sped to get in front of me. We were heading towards a red light in a neighborhood perpendicular to National Harbor in MD. I kept my distance once I seen how this driver was unsafely Operating the vehicle. Silver Chevy sedan license plate # 14964CM? not sure if the driver was male or female.

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    BNico
    Driver
     2 years ago

    I would like to report a lyft driver whom of which was speeding in a left turn only lane only to cut me off. They started of behind me and became increasingly aggressive and reckless switched lanes and sped to get in front of me. We were heading towards a red light in a neighborhood perpendicular to National Harbor in MD. I kept my distance once I seen how this driver was unsafely Operating the vehicle. Silver Chevy sedan license plate # 14964CM? not sure if the driver was male or female.

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    ShawnGalik
    10
     2 years ago

    Lyft driver parked in my driveway. when asked to leave by my son, he got out of the car and called him names. I went out and told him not to talk to my son that way and to leave. He told me he had a right to be there and began recording me. Called me a bitch numerous times. I called him an asshole and again told him to leave which he did not. Kept saying he had a right to be in my driveway tho I did NOT call a Lyft. Black BMW license # 8PCYQ79 great people you hire. Trespassers and jerks. thanks alot for the headache

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    ShawnGalik
    10
     2 years ago

    jerk dude parked in my driveway. My son asked him to leave and he refused, got out of the car and called him names. I went out and yelled at him to leave and not talk to my son that way, to get out of the car and talk to me. He got out of the car recording me and said he had a right to be there. I asked him to prove it but all he did was say he was an Lyft driver and he had a right. I said I didn't call you, leave my driveway and go to the business. He continued to talk back but I was walking away and he called me a bitch several times. I let him know he was an asshole and he was trespassing. finally left into the street after another name calling and I took his license and picture black BMW ca lic # 8PCYQ79 WOnderful people you hire.

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    cyndiscoobydoo
     1 year ago

    The driver with plate number juz9k. Is an idiot driver and does not know what he's doing. I didn't see the driver inside they're driving this little car and they slammed on the brakes when a yellow light came on and stopped instantly when they could have just gone through the yellow light and they would have made it in plenty of time there still would have been time for people behind them to go through but they almost caused a serious accident and then as I followed them for a while they just look like they were all over the road and scared to death to drive. And you guys keep drivers like this instead of good drivers

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    Seylea
    Driver
     1 year ago  (edited 1 year ago)

    I would like to report a driver driving a Champagne colored Dodge license number 1EOGM. Almost sideswiped us heading north on Bangherter just south of 6200 at 2:38pm. Please ask this person to be more careful when changing lanes. I don’t want to die.

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    FVigil
    Driver
     1 year ago

    ROAD RAGE DRIVER IN DENVER - This woman is clearly not to be trusted as a driver! She was driving like it was her last day on earth and didn't have a passenger but the purple Lyft light was illuminated on her front dash. She cut me off anytime there was a few inches in between myself and another vehicle. I witnessed her cut several other cars off as well. She was swerving from lane to lane back and forth to get just a bit ahead at any point. Then we turned on to 6th avenue highway. On the on ramp she continued her swerving cutting people off, then took off doing over 100 mph. I was doing 75 mph and she was out of sight within about two minutes. I certainly would never trust her to drive my friends or family anywhere. She was driving a silver 4 door Toyota Camry Colorado plate # BRK-X17 

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    bebaboricua37
    Driver
     1 year ago

    This driver made me wait close to an hour before giving up my ride and leaving me hanging. People like him should not work for lyft. On top of that i was charged almos $50

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      flyncrane.sc
       1 year ago

      If your wait is longer the 10mins you cancel an order a new lift an report that your lift was 2mins away from you for 10mins plus an just keep it moving lady . Don't waste your time an then get upset 

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    flyncrane.sc
     1 year ago

    I was cut off by a uber driver at city hall in Philadelphia going downtown.  This guy was road raging an dam near him me an one other car . The vehicle of the other car had to stop  Abruptly and move out of the way of oncoming traffic and got stuck while he keep going speeding down market ! Looked us both in the face so it's not like he didn't know what he was doing ! To top it off he had a passenger aswell , drivers like this shouldn't work for uber if you have road rage ! I believe he was  Indian From Pakistan ! This man needs to be stopped if he is bold enough to do this in daylight with cops around theres no way uber should employ him !

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    Kyrakay1988
    Driver
     12 months ago

    Can someone tell me how to report a Lyft driver if I wasn’t the rider. I witness a Lyft driver Physically assault a elderly woman in my parking lot at my job today. And I have her license plate number and would like to turn her in. 

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    Kyrakay1988
    Driver
     12 months ago

    How do you report a Lyft driver  Iowa license plate hza239. Silver suv looking. Physically assaulted elderly lady today in the parking lot of my job. I witness the whole thing. She shouldn’t be driving anyone if she physically assaulting people. A elderly person at that! 

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    Saahearn
     11 months ago

    I was driving in Saddle River NJ on a road where the right lane merges into the left. A black Dodge SUV came up very fast behind me knowing the lane was ending and tried to cut in front of me. He ran out of lane and forced me dangerously close to a median. He drove on my back and twice crossed the double yellow lines and into incoming traffic to pass me. He was behind me for miles and on my tail the entire way. I saw the Lyft sticker on his windshield then took his plate number. NJ either S79 or 579 - JCC Black Dodge SUV. Reported to police. Told them he was a Lyft driver. Very unsafe. 

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    mcclurelisa1215
     10 months ago

    Yeah I was just left at a speedway gas station when I had requested a round trip from my home to the speedway and then back home, on top of that it's pouring down rain, and he told me he had another ride that's why he left. I was stranded at a gas station when I paid for a round trip, I had 3 32 oz drinks in my hand and four cups of ice trying to run in the rain and chase after the Lyft driver just so I could get home and now he isn't even going to get in trouble because he just told me to cancel a ride and left it at that and now that it's canceled I don't even show the ride ever existing but I've been charged for it. And I have no way to get this driver in trouble better yet fired.

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    Joeymack37
    Driver
     7 months ago

    I would like to report a Lyft driver that was driving dangerously. He was riding my bumper screaming and shouting because I wouldn’t speed and run a red light. Then he got over in the other lane screaming at me. Then he continued to swerve in and out of other vehicles because they weren’t speeding. This was in Charlotte NC going into Gaston county NC. I feel as he was being extremely unsafe!!! His plate number is Thw 1692.

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    Johnny48
    Driver
     7 months ago

    I.am reporting a.lyft driver in South Carolina his name is Loren mackinnon.he mostly drives at night and is always under the influence  of methamphetamine  Marijuana  and alochol. He drives a black Toyota corolla.with a South Carolina tag on the back and a Carolina gamecock tag on the front. He is was using so please stop this man feomndriving before he kills some innocent passenger. He has also been committed before to the mental hospital in Columbia South Carolina for a few months . He's a very dangerous  person and should not be driving innocent people around..please get him off of lyft and the rd period. Thanks 

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    ontimetruck09
     2 months ago

    Chicago Lyft driver plate # R461224 refused a ride with my baby infant, got out the car started threatening violent racist African that don't like white people. Refused ride left us in the rain outside,  the whole time I thought was gonna kill my baby or something crazy.