RIDEGURU
Angela Taylor (RedANT)
Ride Scholar from Seattle
1072 Rider DriverActivity
Posts by RedANT
No posts found.Featured Answers by RedANT
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The Uber driver app in the Google Play store has a rating of 4.4/5 stars. I posted a comment/rating on Google Play:
Me: "If drivers have a 4.4/5 star rating, Uber calls us failures and deactivates us. Why is this rating acceptable or different?"
Uber: "Hi RedANT. This doesn't sound right. We want to take a closer look into this for you. Please send a quick note to t.uber.con/drivercontact so we can connect."
(Needless to say, I did NOT contact them with my real information)
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Old system:
$25 trip @ 2x surge = Passenger pays $50 (driver made approx 65% of the total = $32.50, and Uber/Lyft made approx 35% of the total = $17.50)
New system:
$25 trip @ 2x surge = Passenger still pays $50 (Driver makes 65% of $25 = $16.25 + a $2.50 fixed "surge" = $18.75 earned by driver. Uber/Lyft collect the balance of $50 - $18.75 paid to driver = $31.25 = approx 63%) Driver pays for 100% of their car payment, insurance, gas, and maintenance. Uber/Lyft does nothing but change policies and adjust app settings to increase their share. Passengers get fleeced.* Please note that all numbers are approximate, and will vary greatly depending on the area you're in.
** Driver pay was previously paid based on a per minute rate + mileage rate + surge multiplier.
Pay is now based on a per minute rate + mileage rate + a flat surge fee that is a fraction of the former multiplier payout. This change effectively increases Uber and Lyfts share of the fares significantly, taking money out of driver pockets and increasing company revenue. Regardless, I'd bet that Uber and Lyft will still post huge Q1 losses as they head into their respective IPOs.
This is why drivers are pissed. (And rightfully so)
Rideshare business is an LLC. Real estate is a separate LLC. Both are owned by my C Corp.
We don't have enough information, IMO. All the information available solely from the guys mom, and she wasn't even there.
At 24 he had his own apartment, has a smart phone and can travel independently. He's not as helpless as his mother claims. This is him during the TV interview.
How do we know that he didn't input the wrong address, then after driving there the driver realized that the address was wrong and correct address input? If it was a passenger error, it's not the drivers fault.
Uber refunded the ride amount, but that's hardly an indication of wrongdoing by the driver. How many of you have been wrongly deactivated by Uber without a chance to prove your side? I have, and I won't make that assumption about other drivers based on one sided evidence.
For Uber and Lyft I formed a LLC, which is a wholly owned subsidiary of my C Corp. This allows me to consolidate not only my rideshare business, but also my rental properties, etc.
The guys mom says "Uber needs to take responsibility for their drivers."
My question is why didn't SHE take responsibility for transporting her son if he really wasn't capable of making the trip unaccompanied? Why trust him to order his own rides if he lacked the ability to do so safely?
He's 24 years old, can make statements on TV, has a smart phone to order rides and has his own apartment. Sounds more like a case of an overprotective mother making a big deal over a minor issue.
This is him during the interview:
If in doubt, order a larger vehicle, like a Uber XL. If you order a Uber X and get a Toyota Prius, there's no guarantee you'll fit everything in the car.
I'm reserving judgement until more information is available. I've had passengers tell me that they're going to XX location, which was different from their actual location, and when we got there they said "oops, it should have been to location ZZ"
I drove out of my way to take them where they wanted to go. Should I have to pay, or should I be penalized, to take them to their true detination?
If the guy was able to order a ride and travel alone, he should have the mental faculties to deal with this situation himself.
I was prompted to upgrade my app a few weeks ago but I ignored it. The prompt went away and so far I'm still chugging along happily on the original app. I'm not in any hurry to "upgrade" if it's even remotely as bad as others say it is.
LOL @ Uber for adding a 911 assistance button to the app. If people are in need of emergency assistance, they're much more likely to dial 911 than to go to the Uber app and try to identify the funky icon.
Being able to choose only female drivers would do nothing but give us non stop pings from creepers who would just stare or be weird. No thanks.
More stupid "security enhancements" designed to make people think Uber cares.
Just curious, if someone is in an accident and needs emergency help, do you think it's a better idea to pull up the Uber app, answer some questions and see if they recommend calling for help, or do you do what normal adults do and simply call 911? The way Uber advertises this, they act as if people would forget what number to call.
Fix the things that aren't broke, and break the few things that once were ok. It's the Uber way.
What's in all caps? Who's yelling?
Why? It's a unsolicited sexual act and could possibly be construed as a threat of sexual assault, A.k.a. rape. It's a very relavant consideration when establishing motive.
If you order a ride and I drive 5 minutes to your destination, it may be $5.
If you order a ride and I drive 20 miles in rush hour traffic and burn $5 in gas getting to you, I've wasted my time AND had additional costs, hence teh additional fee.
If you order a ride, go through with it or cancel before it costs drivers REAL MONEY.
Not worth the risk. People already rob dispensaries. All you'd do is make drivers targets instead.
Will it work? Maybe for a short while, but the second he gets caught, they'll both be permanently deactivated. You may be able to lie your way out of it once, but the truth will catch up to you quickly in a business filled with paranoid passengers.
No.
Student discount for college kids? Really? Prices are already cut low, in many cases comparable to bus fare. If you need cheaper than base rates, the only thing noticibly cheaper is walking.
Unfortunately many passengers rate drivers badly for circumstances beyond our control. You ordered Uber Pool to save money but ended up getting stuck in traffic and was late for work, that's not my fault, but many passengers will destroy our ratings for it. You have a meeting on 3rd Ave and want to be dropped off there, but 3rd Ave is restricted to busses only from 6a-7p, if I ask to drop you off around the corner, a 10 second walk to your meeting, why are people trying to get me fired for "unprofessionalism?"
Passenger ratings are an important indicator to the drivre of what type rider you are, but it's not critical for getting a ride. On the flip side, if you destroy my rating I lose my job and potentially end up homeless in many cities. Very different penalties.
FWIW, I refuse to accept any riders with ratings lower than 4.7. If I can get fired for a 4.65 rating, why should I accept anyone with a lower rating?
I don't kick people out that say they're in a hurry. I cancel before they even get in. Much easier that way.
SYW is a neat concept, but to keep things in perspective, after my first month they never again credited my account for Uber related work. NOTHING. All SYW does is act as a "discount" on ELIGIBLE store items that are conviently regularly or retail priced.