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What do you think of the new Uber driver app?

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munchkym
109 Rider Driver
 Posted 5 months, 2 weeks ago

The new driver app is out! What do y'all think of it? I've heard some complaints that it's harder to switch between Uber and Lyft with it and complaints that it's harder to find your earnings. Thoughts?

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    momof4
    6502 Rider Driver
     5 months ago

    I stil want to know what Uber is up to not allowing us to see our acceptance rate or cancellation rate. I dont trust them. It sucks because now I have to take a few pool rides because I dont know what my acceptance rate is. Took a pool tonight turned into 2 riders 11.08 total for both trips 25 min. and 8 miles. Uber made more yet again. WTH. 

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    momof4
    6502 Rider Driver
     5 months ago

    New app not showing acceptance rate or cancellation rate. Not sure why. Viewed a few video's stating acceptance rate doesnt matter anymore but this is by opinion. I dont know if its true. I just try to keep both of them where I always had them. Who knows what Uber is up to with this. We also have a "safety feature" to share trip but that was in old app. They have a 911 in there that you can swipe. By the time you swipe 2X you couldve dialed 911.  It's still better to call 911 with a location. The sad part is if someone truly needs 911 and just uses Uber's app chances are they will not be able to find you just by sending your location from app. Beware police can only track your location in 10% of calls that go out. Please keep that in mind you are better off calling and give your location. I know Septa buses in Philly at one time could change their sign to "call police". Would be nice to have something like. There are times obviously that you wouldnt want passenger to know you called police ie. gun to your head. Drive safe, be careful, always be aware of your surroundings. Have a safe night out there.

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    Wes
    1260 Rider Driver
     5 months ago

    Just an fyi, this app is not widely available as yet - Uber is probably limited by bandwidth as to how much they can handle at once.  i'm an IOS customer, and it seems that most Apple folks have not yet received the update, inlcuding myself.

    There's always an uproar when anything changes - I think it's human nature.  Chances are that everything we need and want to view is actually there, we just haven't learned the new app well enough to know where to touch to find the results.

    From what I'm hearing, the new app has some decent additional features which given time will probably prove to be very helpful.

    There's also a new surge program rolling out in some markets which IMO will be much more controversial  - in that surge rates for the drivers will disappear and become dollar amounts.  On short rides that will be awesome, on longer rides not so much, BUT, the good news is that if you're in a surge area and receive a ping outside the area, you will STILL RECEIVE...

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    Just an fyi, this app is not widely available as yet - Uber is probably limited by bandwidth as to how much they can handle at once.  i'm an IOS customer, and it seems that most Apple folks have not yet received the update, inlcuding myself.

    There's always an uproar when anything changes - I think it's human nature.  Chances are that everything we need and want to view is actually there, we just haven't learned the new app well enough to know where to touch to find the results.

    From what I'm hearing, the new app has some decent additional features which given time will probably prove to be very helpful.

    There's also a new surge program rolling out in some markets which IMO will be much more controversial  - in that surge rates for the drivers will disappear and become dollar amounts.  On short rides that will be awesome, on longer rides not so much, BUT, the good news is that if you're in a surge area and receive a ping outside the area, you will STILL RECEIVE the surge token amount.  That to me will be a huge benefit for we've all encountered the frustration of sitting in the middle of a huge surge only to receive requests outside the surge area.  Finally this annoying problem is being addressed, BUT, I suspect that on longer rides the new surge system will definitely not benefit the drivers.  That's yet to be seen...

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      AsStibelDude
      549 Driver
       5 months ago

      Oh, ok.  I am in Boston, and mine hasn't been updated yet either.  Wha...

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      KathyBreen
       4 months ago

      I tied to use it a couple times. it took me to the surge area a couple times to sit and wait and wait.

      Gonna stick with Lyft for now as I sure don't see and advatage. Much harder to turn off.

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    momof4
    6502 Rider Driver
     5 months ago

    One of Uber's commercials states that they are making things better for pick up locations. So of course riders see this commercial and think great drivers should have no trouble finding my location because Uber says they are making pick ups better and easier.  NOT. So new driver app rolls out and guess what, it's no better for pick up or drop off. I am still having same issues in apt. complexes, shopping ctrs., malls etc. I just get a request at a train station. Puts pick up in the middle of the road where obviously the passenger is not. It's pouring out. So i call rider and of course she is where cars cannot enter. So I find a spot where I can get her and she can get to me. I totally understand GPS isnt perfect and its not even always Uber's fault. I apologize, she says no worries. Head to destination and Uber directs me right to dead end. So now I have to worry about the good ole 1 star rating although not my fault but rider will see it as my fault. If Uber wants to.put out these things in commercials first make them true stop making drivers look like idiots. Not much better than last one. 

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    DonutDrivers
    230 Driver Driver
     5 months ago

    I basically reached a conclusion that I will never know how much I will be making anymore. 

    So so much for being my own boss. I’m at complete mercy of Uber the big mean giant. 

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      munchkym
      109 Rider Driver
       5 months ago

      I'm not sure what this has to do with the new app. Have you noticed changes based on it?

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        DonutDrivers
        230 Driver Driver
         5 months ago

        I am referring to the fact that with the new app, Uber will start rolling out new pricing and new surging rules.  I suppose that isn't so much to do with the app and more to do with their policy, but I am just so fed up with it these days.  Over 5000 trips and arg, I am so jaded.

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    wraiththe
    160 Driver
     5 months ago  (edited 5 months ago)

    It is pretty, but it still has quite a bit to go in order to  be more effective and graceful.

    Please consider this constructive.

    If you turn off navigation comments, it no longer reads texts from riders out loud.

    When in a call, it will not sound off when a ride is offered.  At least it flashes the camera flash.

    It no longer shows us how many cars are in the airport: The "Lot Full" shows on a small number which makes it harder to chose to go there or not.  

    It is harder to navigate through the app to things like specific ride information.

    The surge apparently does not work correctly.  I have images and video of being in a surge area and never recieving the surge, or getting only < %30 of the surge.   At least once, two other drivers next to me - using the old ap got the full surge, but I did not.

    The time estimates may be off as the ap does not show traffic info or closed streets.

    The directions sometimes get lost or do not come up.  I had se...

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    It is pretty, but it still has quite a bit to go in order to  be more effective and graceful.

    Please consider this constructive.

    If you turn off navigation comments, it no longer reads texts from riders out loud.

    When in a call, it will not sound off when a ride is offered.  At least it flashes the camera flash.

    It no longer shows us how many cars are in the airport: The "Lot Full" shows on a small number which makes it harder to chose to go there or not.  

    It is harder to navigate through the app to things like specific ride information.

    The surge apparently does not work correctly.  I have images and video of being in a surge area and never recieving the surge, or getting only < %30 of the surge.   At least once, two other drivers next to me - using the old ap got the full surge, but I did not.

    The time estimates may be off as the ap does not show traffic info or closed streets.

    The directions sometimes get lost or do not come up.  I had several rides today and a few days where I had to reboot the phone to get the app working again... This could be my phone, but I don't think so.  The blue line that shows the path and the directions never show up.

    There are several screens where there is an "X" to click in order to exit a popup or screen instead of a back arrow.  It looks like it could cancel the ride if you click it.  (ie. rider info)

    Lastly, I can no longer change the destination.  A large ammount of my passengers will not correct the destination.  Often they are off by many miles.  Some are combatant, some are annoyed by it, some just cannot figure out how to do it... This is very frustrating and can diminish a ride on several levels.  It can also be dangerously distracting unless one pulls over.  It creates conflicts that are unecessary.

    Afterthought:  It is tricky to get to the setting where you do not want to accept anymore rides... especially if you are currently driving a passenger and need to stop accepting requests that are comming in rapid fire.

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    Rexdriver
    Rider Driver
     5 months ago

    I prefer the previous app, it's easier and more reliable. I got tired of re-installing it at least once a day. I gave up and now use the new app.

    Progress ?

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      DonutDrivers
      230 Driver Driver
       5 months ago

      Are you on iPhone or Android?  I haven't had to re-install in the 2+ years I've used it.  

      A bit confused whether you are saying the previous app is the unstable or the new.

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    DougH
    190 Driver
     5 months ago

    The only thing I like about it so far is that everything is larger: Larger text, larger buttons. That's better for usability. Other than that, it feels like a step backward.

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    RedANT
    804 Driver
     5 months ago

    I was prompted to upgrade my app a few weeks ago but I ignored it.  The prompt went away and so far I'm still chugging along happily on the original app.  I'm not in any hurry to "upgrade" if it's even remotely as bad as others say it is. 

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    jutre
    113 Driver
     5 months ago

    Not a fan of the 911 feature on the toolkit. You have to push 3 different buttons to dial 911 and the last button is a large red one making it supereasy for anyone in the car to see what you are doing. That is very dangerous IMO.

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      DonutDrivers
      230 Driver Driver
       5 months ago

      I am surprised you got that far in that sequence. Were you practicing

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        jutre
        113 Driver
         5 months ago

        LOL, you can never be too safe...

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    johnblotter
    Driver Rider
     5 months ago

    Hate it. hides the surge. Hides the boost. Crashes often. Uber is going downhill

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      munchkym
      109 Rider Driver
       5 months ago

      Hides the surge? Mine's still showing surges, what do you mean?

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    jeffymcdonald
     5 months ago

    How do you get the new app? Update the old one, delete it and download the new one?!

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      munchkym
      109 Rider Driver
       5 months ago

      Just update the current one! It's a very new look but the app is technically the same app, just updated.

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        wraiththe
        160 Driver
         5 months ago

        Count your blessings if you do not have the new one.  Wait till they fix a few things... or don't.

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          BGraft89
          595 Rider Driver
           5 months ago

          I still cannot download the new app.  No updates.  I keep checking the App Store on my iPhone but I don't see it.

          Someone told me this is a phased roll out, but I am not sure how that's the case.  Isn't it either on the App Store or not?   ...or is this some kind of *inside the Uber app* update where the app is the same but Uber is doing something remotely?  

          I guess I will just wait.  Like you said, I prefer to wait until they work out the kinks.

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    Bigfrank
    289 Driver Driver Rider
     5 months ago

    What earn8ngs ??? Why would you give your blood to a blood sucker ? 38% of your gross income is paid in commisions/fees. Then comes the cluster Fxxxk of commie pinkos who do not tip . There are other ways of earning income than to subject yourself into slavery