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How do I delete my ride history from my Uber app? I want to remove my past trips. There has to be a way.

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AnonymousRider
429 Rider
 Posted 9 months, 2 weeks ago

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    Wes
    1453 Rider Driver
     9 months ago

    There is no chance of that happening - they HAVE to maintain your trip history, just as they have to maintain a drivers history.  Uber hasn't said how long they will keep it, but we could assume it will be several years.

    Asking Uber to delete trip history would be akin to asking your bank to "hide" a check or not show your check history.  NEVER going to happen.

    My suggestion if you're trying to "hide" a trip that you took would be to delete the app all together from your phone.  When you're ready to use Uber again, download the app and sign in and it will instantly restore your account.

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    ShamedJames
    92
     9 months ago

    I've looked into this once, but there doesn't seem to be a way.  I think it's BS. How can they not delete those records.  There has to be some privacy law that prevents them from doing that. 

    Perhaps if you contact Uber, maybe they will accommodate.

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      ChrisWeston
      90 Rider
       9 months ago

      Uber is showing YOU, the data owner, the data.  How is that a privacy issue?!  You are the account owner, so you can see the history.  There are no issues here.

      Maybe there are laws around data retention, like GDPR. I don't know much about it though.

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        TonyAlmeida
        998 Rider
         9 months ago

        GDPR compliance only needs to be upheld in EU countries (or companies doing business in EU...or targeting people in EU? I can't remember the details).

        GDPR protects consumer data.  Like personal information.  I believe consumers can request their personal information be deleted even if they had transactions with the company.

        Not sure about trip data though. You can't ignore that a trip has happened.

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      RedANT
      943 Rider Driver
       9 months ago

      As stated earlier, in many places THE LAW REQUIRES THAT THOSE RECORDS ARE RETAINED.  This isn't an Uber ofLyft issue, but rather requirements by the government entities that regulate rideshares and taxis. 

      When crimes are committed, when people dispute trip details, when audits are done to ensure the integrity of the system, those records are necessary.  Since you are the only one outside who has access to that information, no privacy issues are breeched.

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      DimSumUng
      121
       9 months ago

      That's more of a data rentention concern, but displaying them to you is not breaking any privacy rules.

      With that said, they did make it so the drivers cannot see the exact locations and addresses of where they picked up and dropped off.  At least for the more recent rides.

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        TonyAlmeida
        998 Rider
         9 months ago

        Data retention?  It's transactional data.  Uber did a business with this person and there was money being exchanged.  Keepign track of transactions and order details is absolutely okay.

        It's like how Amazon knows all of your history.  Just like Uber, they can keep track of what people bought.  It makes sense to me.

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    RedANT
    943 Rider Driver
     9 months ago  (edited 9 months ago)

    I don't thnk there is a way to delete it from the rider app without actually deleting the Uber app.  Your account, however, will still have the information attached because its required by law in many states. 

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      drakespit
      42
       9 months ago

      Ya, I think even if you delete your account your ride history is still stored on Uber databases.

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    srider78
    92
     9 months ago

    Got something to hide?   Hehehe

    No, I don't think there's a way to do that, man.   

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