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I created an Uber event to get guests home safely from our wedding. The wedding is in a rural somewhat remote venu but the Uber app seems to cover this area. I’ve never used Uber so I’m not sure how this all works. I created the event within the app with the event location pick up and time frame/date. Does this guarantee a driver will be available for my guests?
Uber Event created, does that guarantee a driver?
Posted 5 years, 6 months ago
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Posted By
Kate Symonds (KateSymonds)
13
Ride Apprentice
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The Guru Take
Rides are not guaranteed. It's a way to make the payments easier for your guests.
Unfortunately, the rides are not guaranteed with any of Uber services. (even scheduled rides) Therefore, your guests may not have access to Uber if there is low availability in the area.
These articles maybe helpful.
What is UberEVENTS? How can I pay for my guests? How does it work?
ippei
1202
Uber Driver, CEO of TaxiFareFinder and Unleashed, LLC
Comments
I am not a ride guru, do not have this option in my city, and dont know anyone who has ever used it. I thought I would help you with what I do know & hopefully a ride guru or someone who has used the service will share their experience. I am an Uber driver (2 yrs 2200 trips with Uber & Lyft). So I am going to share with you what I think may be an issue. In checking reviews they seem to be positive but most are dating back 2/3 yrs ago . I havent found many reviews from people who actually used the service. I did find one article written by someone who used the service. I will include the link to the article below.
As a driver there are 3 concerns I have
1. You dont actually talk to a person but do everything through the app. If you have questions or issues you may be able to send them a message. Unfortunately emailing them or messaging them gets you a Customer Service rep from another country. Lets just say it is not easy dealing with these reps and rare t…
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I am not a ride guru, do not have this option in my city, and dont know anyone who has ever used it. I thought I would help you with what I do know & hopefully a ride guru or someone who has used the service will share their experience. I am an Uber driver (2 yrs 2200 trips with Uber & Lyft). So I am going to share with you what I think may be an issue. In checking reviews they seem to be positive but most are dating back 2/3 yrs ago . I havent found many reviews from people who actually used the service. I did find one article written by someone who used the service. I will include the link to the article below.
As a driver there are 3 concerns I have
1. You dont actually talk to a person but do everything through the app. If you have questions or issues you may be able to send them a message. Unfortunately emailing them or messaging them gets you a Customer Service rep from another country. Lets just say it is not easy dealing with these reps and rare that they understand your question. You usually get a generic reply. My suggestion is to check to.see if you can actually speak with someone in the event you have questions or issues.
2. It sounds like you are not guaranteed drivers. Uber doesnt arrange to have drivers in thst area just for your party. The requests will all go out to the nearest driver just like it does for scheduled rides and regular trip request. If you are in an area that is more remote there may not be a lot of drivers in that area. That will cause long wait times. This is definately a question you need to ask.
3. When there isnt enough drivers in the area it creates what is called "surge pricing". Uber app will light up on the drivers end. Drivers will see the increase in fare and may or may not head to that area to get the extra $. So we are back to not enough drivers longer wait time. Surge pricing can be as little as 1.25 extra per ride or as high as 40.00 or more extra per ride. If drivers are having to come a far distance to pick up your guest there may be a long pick up fee added also. In my market if I have to drive more than 10 min I receive the long pick up fee for anytime I drive to you over 10 min. The threshold for long pick up to be assessed is different in each city. Ex. It takes me the driver 20 min to get to you and you are 7 miles away. I will make approx. 9.90 just to come pick you up. Normally driver isnt paid on the way to get you only if they are over the threshold in that market. These are questions you need to ask.
Will surge pricing go into effect if not enough drivers in the area?
Will long pick up fees be assessed if drivers have to travel X amt of min. & miles to pick up the guest?
Are there normally a good amount of drivers near my venue?
The questions I have for you are how many people will need rides at a given time?
If you dont mind me asking what City and State.
If you have any more questions I will try to answer you. If I am unable to answer your question I will try to find the answer for you. One of the guru's, drivers, or riders on the forum may know more.
“UberEVENTS is anything but über: a detailed review” “UberEVENTS is anything but über: a detailed review” by Ajay Goel https://link.medium.com/Y3idRxegGX
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Thank you for all your insight. The problem with Uber is that I can not talk with any representatives to answer my questions. I’ve tried but it was someone in another country that thought I wanted to use Uber for business. That is how I ended up asking my question on this site. The location is in Naples NY about 1 hour from Rochester NY. All of the ppl would be headed to the same location. It’s a 23 minute trip or 18 miles. A regular Uber price via the app says Uberx $25 uberxl $39. Is that price per person or per car? The Uberxl can fit up to 6 ppl so is that cost split between 6 ppl? Is there a different ride sharing service I should investigate? I really appreciate the time you spent to answer my questions so far. Thank you.
Prices are per vehicle. So yes, split between 6 for XL.
Just be aware that price is what it normally cost. If there are not enough drivers in the area it may cause that area to surge to bring more drivers. The cost for the ride will then increase. The cost could increase by 1.25 per ride or much more ($10 and up). I've had rides where the rider has paid $35.00 more than it normally cost. Not trying to discourage you but want you to be aware of the surge pricing. Hopefully there will be enough drivers in the area.
I agree with other responders that the rides aren’t guaranteed but I think there are some mechanisms they employ to encourage drivers.
With Uber, you do work with a representative from Uber, so you should ask these questions to them then
I feel like that sort of defeats the purpose. Can’t Uber do something about it? Direct more drivers through surge or something?
The area probably would surge but depending if its a glat $ surge or the area is on a multiplier surge that could get costly. If Uber offers 1.25/3.00 surge some drivers wont even head that way. If its a 3.0X multiplier drivers may go although most drivers know not to chase the surge. Its a risk either way. Either there are drivers in the area or there isnt. Surge kicks in and rides go from 12.00 to 36.00. Too many problems could arise. If you dont care about the cost, have a big budget set aside, and guest dont mind waiting then go for it. You can always throw another post up and ask "Are there any drivers who drive in give the area the venue is in". Maybe a driver from that atea can give you more info. Its kind of hard to give a better answer when we dont know where you ate talking about. I would try posting again asking for driver or riders from the area you need drivers to be at. That may help you get a better idea.
Random question. In your example, if the surge takes the fare from 12 to 36, does the driver keep the whole 24 increase? Or does Uber also takes a cut from that portion?
No, I know nothing.
Yes the surge is supposed to go to the driver. However many drivers out there are seeing a rider is being charged the surge but the driver isnt getting it. There has been screen shots showing proof of this. A few months ago my daughter called me to pick her up as Uber XL was 122.00 normally it would've been a $50/$60 ride. I went on my driver app it was showing the drivers there was a 10.00 surge. That tells me Uber was showing drivers it was $10 but charging rider much more. So where was the $ going Uber. I also was sitting a spot that was surging I declined the first 2 trips that were surged then a long trip request pinged my phone however no surged attached. At this spot was a multiplier surge so on a long trip driver would make decent $. I declined request because rider rating was a 4.01. I am nit picking a rider up with that low if a rating. To me that screams Not Worth The Aggravation. I got another request after the long trip request and that was surged. So what this tells …
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Yes the surge is supposed to go to the driver. However many drivers out there are seeing a rider is being charged the surge but the driver isnt getting it. There has been screen shots showing proof of this. A few months ago my daughter called me to pick her up as Uber XL was 122.00 normally it would've been a $50/$60 ride. I went on my driver app it was showing the drivers there was a 10.00 surge. That tells me Uber was showing drivers it was $10 but charging rider much more. So where was the $ going Uber. I also was sitting a spot that was surging I declined the first 2 trips that were surged then a long trip request pinged my phone however no surged attached. At this spot was a multiplier surge so on a long trip driver would make decent $. I declined request because rider rating was a 4.01. I am nit picking a rider up with that low if a rating. To me that screams Not Worth The Aggravation. I got another request after the long trip request and that was surged. So what this tells me is Uber was offering drivers a surge on short trips but pocketing surge on long trip.
Short answer.
Who knows. Uber takes what they want, when they want and dont care that they lie,cheat, and steal. Riders and drivers should start comparing their apps at the end of trips. Who knows what we find. I can guarantee it wouldnt be good.
Upfront pricing = Charging rider for the longest most timely route. Driver takes shortest route. When driver gets you to destination 10 min earlier than Uber says you dont get that money back. Driver dont get it. Uber does.
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As far as I know, Uber never guarantees drivers for an event. It's just not how they work. If you are trying to get a lot of people from a remote area in Ubers, it may be a problem, even with the event created.
Are the guests all going back to the same place? A hotel or something? If so I'd think about looking into renting a van or bus service. If not, then the problem is a bit more difficult.
Hi yes most guests would be headed to the same location afterwards. I will look into other options because with what I’ve gathered so far I can’t count on Uber to show up nor can I count on knowing the price ahead of time. The Uber event set up on the app was so simple and easy and it seemed too good to be true. Thank you for your time with my question.
UberEvents is just another evil marketing scheme by Uber, designed to confuse and suck money from the consumers.
I thought UberEvents is just coupons you buy for the attendants of your events, and the payment all goes to the event organizer.
Maybe I’m wrong. I know some weddings did this
Yeah that's pretty much it. Doesn't guarantee rides.
Nope. It’s all about the driver availability.
Rides are never guaranteed.