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Uber fare different for same location, same route, same time, and no surge.

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CasPer
330 Rider
 Posted 5 years ago

Many are starting to claim that Uber is charging different prices for different people. People being charged completely different prices for the same exact ride and at virtually same time. Are we all being duped? How does Uber discriminate?

Here's an example https://www.youtube.com/watch?v=EMm4ehc7oCw

The Guru Take

Comments

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    DDominico69
    188 Driver
     3 months ago
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    MLG
    11 Rider
     3 years ago

    This is a different topic

    So, I go to Walmart from home.  After I am finished with Walmart, I go home.  It is the same distance to and from Walmart and the same route.  Why does Uber charge more for the ride home (sometimes twice the amount of the original ride)?  It is not my fault if driver 2 has to drive out of his way to reach me.  I should be charged the same amount.

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      srider78
      92
       3 years ago

      That started to happen with me recently.  I take uber to a shopping area (Framingham MA) for like 14 and on the way back, it's like 20 bucks now.

      I don't think it's the extra distance for drivers to pick me up.  I suspected it and asked my driver but he told me he didn't get any extra.  He thought it is most likely the surge because Framingham is a city and can get busy depending on where I am.  

      So here's the thing.  Now they call it "upfront pricing" not "surge" anymore.  It's Uber's new way of quoting you whatever they want....whatever you are willing to pay. So apparently, they know I have to get home (and many people take it from that shopping area), so they can charge way higher.  It's pretty crappy in my opinion.  So, now I do the weird thing where I take Uber into town and then Tommy's Taxi to get home. 

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        RelaxedRecliner
        57
         3 years ago

        Yep.  Upfront pricing.  It's a way for them to charge anything they want to with no justification or even explanation, e.g. surge.  

        Now they have a monopoly on the market, they are going to be more bold on jacking up the prices.  Didn't we all suspect this a while back?  They came in with super low prices, and now it's time to raise the rates...and they will do it in the most inconspicous way possible.

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          cContino77
          153
           3 years ago

          See, to an untrained eye, "upfront pricing" means nothing.  No where on the app it says that you are getting an "upfront pricing" and it certainly does NOT compare upfront pricing to a "regular pricing."  Hence, it's all just whatever you are willing to pay.

          Some people ask whether it's illegal to change up the pricing and consistenyl deviate from the posted rates.  Well?  It is legal because they are quoting you the price in advance.  Yep, that is a "quote".

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    StuffinMuffin
    863 Driver Rider
     4 years ago

    When I first saw this, there was a span of where I used my iPhone and iPad to get ratese, but they were always exactly the same so I stopped caring very quickly.

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      JenniferDeare
      8
       4 years ago

      It's true and my sister and I ordered a car from the same exact spot to the same exact address and mine was double- I live in NYC and she lives in SF and we were both in SF at the time it occurred - not right and I am reporting it to bbb!

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        SmittenKitten
        2096 Rider
         4 years ago

        I wonder if the fact that you two were from different cities have anything to do with it.  Probably not.

        This is slightly unrelated but, recently, I have been seeing much higher rates for the same legs that I used to take.  I really think it's because of the upfront pricing. I think they are making up fares now instead of basing it on distance and duration.  Something smells fishy to me!

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          babarett
          194 Rider
           3 years ago

          Ya, same here! They claim their prices are lower but I remember getting into the city from my house for right around $20 and now it is always approaching $30...

          I have also heard the theory before that they exploit frequent riders, knowing they need the rides.

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        CasPer
        OP 330 Rider
         4 years ago

        The first request must have triggered the surge pricing for the second request (albeit a split second later).  You doubled the demand while the supply diminihed by one car, right?

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    nazia.k.ali70
    8
     4 years ago

    It has nothing to do with GPS & surge pricing. Uber is plain and simple exploiting its frequent riders. I noticed this for the first time when the fare for a ride from the airport to the same location for me was double of what was displayed for my friend. I tried to test this out and made 3 of my friends at office put in the same pickup and drop off location. Middle of the afternoon, no surge pricing. Sure enough everyone got the exact same fare except for me. Mine was 30% higher. If this isn't proof, I don't know what is!! 

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      hanks1marc
      Rider
       3 years ago

      That is messed up and wrong for them to do their repeat customers that way. I am having the same thing happen to me with Lyft.

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        hanks1marc
        Rider
         3 years ago  (edited 3 years ago)

        Also, I noticed that right before I request a ride with Lyft after I have typed in my pickup and destination address if I do not request the ride for a few minutes the fare price changes and is initially very high (expensive) but the longer I wait the lower it will get but eventually it starts going back up again, so I'm glad I did not request the ride at the first fare price because I would have paid triple price. What a GOUGE!

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      CasPer
      OP 330 Rider
       4 years ago

      My guess?  Maybe the first request (albeit it being only a few seconds ahead) triggered the surge pricing.

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      eshughes77
      116
       3 years ago

      Is this anything to do with the upfront pricing?  How Uber charges whatever they think they can charge?   Maybe it's a surge based on demand.  Maybe Uber knows you are wealthier than your friend so they decided to charge you more.

      I am serious.  This is a thing everyone is talking about.  Uber charges whatever people are willing to pay.

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    kitkat22
    222 Rider
     4 years ago

    I have actually experienced something similar to this! One time I was ordering an Uber and standing right next to my friend who was also ordering an Uber and my app was showing a surge and hers was not! Needless to say I switched over to the Lyft app for this ride.

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    BethCloud
    2
     3 years ago

    This is happening in Macon Georgia's well.  Now with Lyft is doing this as well.  My son takes Uber or Lyft  and this is happening all the time.  The distance is the same,  same times a day, just different prices. What a rip off!  I think I'm going to start using a cab company.

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    AmyJohannahSargent
     3 years ago

    I just had the craziest experience.  I’m in DC ordering a ride for my son in Knoxville - fare is $174 - which is no way.  I entered the info again making sure it’s correct - it’s now $192!!  I ended up giving my son my credit card info (wanted to avoid that) and he was able to order the uber for $16.  What’s going on???

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      TonyAlmeida
      1149 Rider
       3 years ago

      Wow.  10x your son's is just too much.  Perhaps Uber's algorithm broke and it took it to the extreme.  We all know now that they fluctuate the fare to reflect "whatever you are willing to pay."  

      I am curious.  Do you often use Uber for business trips?  Have you accepted some unusually expensive rides recently?  Maybe Uber was challenging you to see how much you are willing to pay.

      I do seriously wonder if Uber profiles depending on your past history.  Is that really legal?

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      bBerman81
      275 Rider
       3 years ago

      Gasp!  The same thing happened to me once too, when I was on a business trip at Gaylord Hotel in DC.  My colleague and I both had the Uber app, and his showed like $15, and mine showed $88.  i thought it was a total fluke, perhaps a bug.  So I just had him call one.

      I'd love to provide more details to see what factors are involved but honestly, I am not sure how he and I were so different.  I am from Boston and he's fro Philly.  We were in DC together.  We both take Uber for work in downtowns and have similar riding habits.

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    RPaulson
    558 Driver
     4 years ago

    thanks for this response.  I heard some uproar about it before but I knew there had to be an explanation.  I mean, come on.  

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