I'm a frequent Uber rider in the Tucson, AZ area. I use the service several times per month (worldwide), and have for a few years. I love the service overall. I'm also 100% Uber - I haven't used Lyft to date.
When the app started making rider ratings viewable to the rider, I recall being in the 4.94-4.96 range. I was happy about this, and wanted to try to do even better! I read all the tips on the Uber app and several forums with driver perspectives and feedback. I always meet the driver (she/he never has to wait on me) at pick-up, will text them if they are circling/having trouble finding me, don't slam the car door, am never argumentative or on my phone the whole time, and attempt to make pleasant small-talk with the drivers during the ride. However, despite all this, my rating has fallen to 4.90.
Perhaps I'm too much in the margin (0.05), but do other riders see their passenger scores falling as well? I'm especially miffed because I am trying harder to be a better rider now, but getting a lower score. I'm curious if others are seeing this, or driver perspectives on the matter. I can tell you that my emotional reaction is to be picky back, which I don't think is good for riders, drivers, or Uber in general.
Keen to others thoughts! Thanks and cheers to all.