×
Post New Topic

Uber to ADD CODE in app to protect Riders from getting in wrong car. Anyone have this happen in their market?

{{ ratingSum }}
momof4
8199 Rider Driver
 Posted 3 years, 7 months ago

In response (I assume) to young NJ girl getting murdered when she got into a car that she thought was her Uber. It was suppose to roll out in FLorida for a trial. It will also reduce "cherry picking". 


Comments

    {{ ratingSum }}
    momof4
    OP 8199 Rider Driver
     3 years ago  (edited 3 years ago)


    This is what happened to me last night while driving. No notice from Uber to driver or rider. Neither of us knew anything about it. It didnt work anyway. Thankfully rider wasnt mad at me. I couldnt start trip without Code but once at destination I was able to start and end it and get my fare. Customer Service had no idea about any of it.  So rediculous again Uber makes drivers look like idiots.

    {{ ratingSum }}
    RedANT
    1072 Rider Driver
     3 years ago  (edited 3 years ago)

    All I ask is that the passenger(s), drunk or not, be REQUIRED to provide the correct "code" BEFORE getting in the vehicle.  Such should weed out all the problems with the wrong people hopping into your car, and will stop all claims of "the driver took the wrong rider" claims.  It could also be fun watching drunks skirmish over who has the code, and entering into the app, while everyone freezes their asses off outside in the middle of winter.  

    Show Hide  5 Replies
      {{ ratingSum }}
      KSkon
      54
       3 years ago

      So this is a real thing?  I’ve never seen it. When does it appear?  I’m in NYC

        {{ ratingSum }}
        momof4
        OP 8199 Rider Driver
         3 years ago

        Not sure. It's supposed to be out in Fl as a trial and will eventually hit all markets. As to why it happened to me in my area no one seems to know. No one else I know of had this issue in my area. Uber CS couldnt tell me, they didnt even know there was a code. 

      {{ ratingSum }}
      momof4
      OP 8199 Rider Driver
       3 years ago

      RedAnt do you have the codes in your market yet? I agree with you about the drunk ones, will be entertaining. Some cant put their correct home address in:) 

        {{ ratingSum }}
        RedANT
        1072 Rider Driver
         3 years ago

        Nope.  No codes in Seattle.  (Yet)  Hoping that such nonsense is avoided, but if it does come, I hope we'll be able to extract at least a little fun from it. 

          {{ ratingSum }}
          momof4
          OP 8199 Rider Driver
           3 years ago

          It will be interesting. It will be somewhat of a hassle I am sure. Anything to take this "say my name" away. Do they realize some maniac could sit in a bar hear people talking using each others name, hear they are ordering an Uber pull up and actually give correct name. Yes far fetched but possible. The best way is to follow TOS in rider app. Actually read the  the TOS. Them a tually do what it says. Common sense is lacking these days. 

    {{ ratingSum }}
    JPoland
    179 Driver Driver
     3 years ago

    Wow, has it gotten so bad that we have come to this?  A code?!!

    That seems like a huge  inconvenience for the users  

    I wonder if there is a threshold or circumstances where this becomes triggered.  Like poor driver rating or certain times of nights. 

    Show Hide  1 Reply
      {{ ratingSum }}
      momof4
      OP 8199 Rider Driver
       3 years ago

      It all started over a young girl just hopping in a car without making sure sbe was getting into the right car. She just hopped in a black car the guy then locked the car took her somewhere and stabbed her to death. Very sad story. Unfoftunately young people especially when drunk just jump in a car that pulls up. There are safety features such as checking make, model, color, and license plate. Most people check none of that. People also try to say they we took the wrong rider. Sometimes drivers do grab the wrong rider when neither are paying attention. Its not a bad idea for them to start using the code as long as it works correctly. In this situation the code wasnt supposed to be on my market yet. I knew about through ride share sites, you tube videos. The rider knew nothing and when I sent the code it never went to her phone. We tried it a few times. Thankfully at end of trip i was able to start trip, end trip, and get paid. The people were understanding but annoyed with Uber not me:…

      Read more...

      It all started over a young girl just hopping in a car without making sure sbe was getting into the right car. She just hopped in a black car the guy then locked the car took her somewhere and stabbed her to death. Very sad story. Unfoftunately young people especially when drunk just jump in a car that pulls up. There are safety features such as checking make, model, color, and license plate. Most people check none of that. People also try to say they we took the wrong rider. Sometimes drivers do grab the wrong rider when neither are paying attention. Its not a bad idea for them to start using the code as long as it works correctly. In this situation the code wasnt supposed to be on my market yet. I knew about through ride share sites, you tube videos. The rider knew nothing and when I sent the code it never went to her phone. We tried it a few times. Thankfully at end of trip i was able to start trip, end trip, and get paid. The people were understanding but annoyed with Uber not me:)  Other riders may have gotten annoyed with me as they cant rate Uber. When I called customer service they were cluless had no idea what I was talking about and had no clue this was even a thing. I then sent message but the answer was even worse than what I got with CS on the phone. I did send another message to Uber asking them to give my message to someone who could understand it. It took 2 weeks but they reached out today and ask for a screen shot which I was able to provide. So we will see what happens. Kind of crazy that CS knew nothing about the codes.

      Read less...

    {{ ratingSum }}
    momof4
    OP 8199 Rider Driver
     3 years ago

    UBER NEEDS TO GET THIS CODE GOING IN ALL MARKETS!!! This "say my name" crap has got to go. Maybe all us drivers should post on FB like that girl did and spread our word that "say my name" isnt correct and your driver WILL NOT SAY YOUR NAME 1ST. I may just look into finding out where that campaign originated (shouldnt be hard) comment on it. It is the girl who was killed friends. None of their FB's are private because we live in a safe world. Thats my mission for the week. Start a campaign "drivers will not say your name 1st".