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RideGuru Q4 Rideshare Survey

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The two biggest complaints we have with rideshares!

Posted by: RideGuru Nov 05, 2018
Updated Nov 02, 2018


In a recent survey, we asked participants to share their biggest rideshare gripes. While the complaints ranged from vomit fraud to safety concerns, two issues were the definitely the annoying to consumers.

Not surprisingly, the top issue most respondents have with rideshares is surge pricing. Since the beginning of rideshares, riders have complained endlessly about the supply and demand based surge pricing model that Uber introduced to the transportation industry. Did you know that you can use RideGuru to find the companies in your area that do not use surge pricing? Through our Fare Comparison Calculator you can filter your ride options by clicking on the "fixed" box under "Filters" then "Pricing". The second largest rideshare gripe is drivers who take a longer route than necessary. Has this ever happened to you? If so, share your story on our forum!

Check back weekly for more insight into our top survey takeaways!

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