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Uber Makes Big Changes to Driver App!

Posted by: RideGuru Team Aug 02, 2022

17 comments

Uber Driver Flexibility

Perhaps the biggest perk of being a rideshare driver is the flexibility. Turn the app on when you want to work and shut it back off when you are finished. Work a 60-hour week or a 2-hour week. The flexibility is unparalleled to any other job.

Uber understands this and, in an effort to make their Driver app the “absolute best platform”, Uber has added new key features that give drivers three main things: even more flexibility, more choice, and more support.

Reimagined Upfront Fares

Uber Upfront Fares

Uber is dedicated to showing drivers how much they will earn and where they will be going before accepting a trip. According to Uber, “we’ve completely reimagined the way drivers accept rides. Our new trip request screen makes it easier for drivers to decide if a trip is worth their time and effort by providing all the details—including exactly how much they’ll earn and where they’re going—upfront.”

Uber’s new Upfront Fares Driver request screen was piloted in a handful of cities earlier this year and Uber stated that they noticed both the driver and rider experience improve.

 

More Choice, More Trips

Uber Trip Radar 

This is perhaps our teams most favorite new feature, Trip Radar! In the past, drivers have been sent just one trip request at a time. However, with Uber’s new Trip Radar, drivers will be able to see a list of other trips happening nearby will have the AND will have the ability to pick another trip that might work better for them.

 

Increased Driver Support

In addition to the above two new features, Uber has also partnered with Mastercard, Branch, and Marqeta on a new Uber Pro debit card and checking account that will help drivers save on gas, fees, and more.

According to Uber, “When drivers pay for gas with the Uber Pro Card, they’ll get cash back at any station, in any city. The higher their Uber Pro status, the more cash back—that means up to 7% cash back on gas at select stations with Diamond status.” Further, because the Uber Pro Card is a debit card, there is no credit check or annual fees!

Also, Uber is planning to bring back their Uber Pro Program this coming November to better recognize and reward drivers. With Uber’s Pro Program, drivers will get Area Preferences (choose preferred pick up and drop off areas), discounts on drinks and snacks at 7-Eleven, and a Gold Star Membership from Costco for new members.


What do you think of these new initiatives? Will this help Uber to retain more drivers? Let us know in the forum!

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Comments

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    Bigfrank
    447 Rider Driver Driver
     2 years ago  (edited 2 years ago)

    The features are nice but it does not reflect inflation , safety , high commission rates and poor tips .How about adding a 20%  surcharge that goes directly to the driver?

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    RadarRider
    81 Driver
     2 years ago  (edited 2 years ago)

    This new method is bogus.  

    Uber no longer lists the rates of pay for uber x in my area: including pickup time, driving time broken down... 

    Supposedly customers only have an hour to tip and the tip is included with the offering price.

    The ticket disappears in 2 seconds.  I can barely read the last line, which is the destination

    Most 20-25 minute rides make 4-5 dollars.

    My acceptance rate is low because of this.  My cancellation rate is going to skyrocket because I am accepting rides that are a loss.

    There are no more surges before 2 am in charlotte on Friday and Saturday nights and the boost offerings are pathetic.

    Uber is taking %75-50% of what they are charging the customers.

    I am making %50 of what I was making 2 months ago working all night Friday Saturday Sunday and have been unable to get 60 rides to make the total promotion rate which has been pretty low anyway.

    So far this sucks so bad, I cannot afford to drive if it is going to be this way.  
    They want $3…

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    This new method is bogus.  

    Uber no longer lists the rates of pay for uber x in my area: including pickup time, driving time broken down... 

    Supposedly customers only have an hour to tip and the tip is included with the offering price.

    The ticket disappears in 2 seconds.  I can barely read the last line, which is the destination

    Most 20-25 minute rides make 4-5 dollars.

    My acceptance rate is low because of this.  My cancellation rate is going to skyrocket because I am accepting rides that are a loss.

    There are no more surges before 2 am in charlotte on Friday and Saturday nights and the boost offerings are pathetic.

    Uber is taking %75-50% of what they are charging the customers.

    I am making %50 of what I was making 2 months ago working all night Friday Saturday Sunday and have been unable to get 60 rides to make the total promotion rate which has been pretty low anyway.

    So far this sucks so bad, I cannot afford to drive if it is going to be this way.  
    They want $340 a WEEK to rent a tesla.  You also have to stop for several hours to charge it after several hours of driving.

    I cannot believe that would be sustainable unless you were working @100 hours a week (including hours to charge)

    Here is a new breakdown in the app.

    Vs the old breakdown. Notice the miles and minutes broken down.

    This is serious.

    Here is one of the offerings... I was just able to get a screenshot:    They disappear in just about 2 seconds.  I try to focus and read the last line to see where, but hell if I know where some of these streets are.

    23 minutes for 5.22.  less than $15 an hour and I have to pay for all expenses, gas, car, cleaning, maintenance...   Car payments...  and I had two people this week that almost ruined my seats... I was gagging when they got out.  (anal leakage or something that uber will not pay for cleaning.)  Luckily I got it out.   Just stating this because I had to stop and clean the seats several times with each exposure.  Note this does not include that people expect you to wait 4-10 minutes which also makes it worse.   

    This absolutely sucks so far.  it is scary that they are no longer showing the rates they pay for miles and minutes in the Charlotte area.
    Three of these rides in a row and you are working 30 minutes for free over a period of an hour and 10 minutes!!!

    I know I should give it a week, but who the hell thought this up and thought it was a good idea. They were barely paying us enough. I am reporting negative income and still cannot afford insurance of any kind. At this rate I may have to sell my car... at a loss and work from home.
    No sir... I do not like this... I hope the other drivers will not stand for it. Until I take another job I will have to work 12- 16 hours a day 7days a week to earn what I was making in 3-4 nights. That and suffer a horrific acceptance rate decline and cancellation rate increase.

    The first thing I would suggest is to give us enough time to read the damn offer card
    then stop hiding the rate of pay and show it in the ride breakdowns and show the rate of pay placard in the help section:
    The Uber X pay card are no longer available: 
    I have a very high rating, an immaculate prius, been diamond for several years.

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      RadarRider
      81 Driver
       2 years ago

      This is what they say in a popup where the rates should be!!!

      "You’ll see the rates you earn for every minute and every mile you drive. You no longer need to subtract the Uber service fee from these rates to determine your earnings. Rates are based on your Uber activation date. From time to time there may be differences between the rates displayed here and the rates you receive, as reflected on your driver receipt. This may be due to timing differences, delays in updating, technical issues, or for other reasons. We do not guarantee that the rates displayed on this page will be the same as the rates you receive, and in the event of any such difference, the rates you receive shall be controlling. By using this portal, you acknowledge that the rates you will receive, as reflected on your driver receipt, control over any rates shown in this portal."


      "You no longer need to subtract the Uber service fee from these rates to determine your earnings. "   BS BS BS!!…

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      This is what they say in a popup where the rates should be!!!

      "You’ll see the rates you earn for every minute and every mile you drive. You no longer need to subtract the Uber service fee from these rates to determine your earnings. Rates are based on your Uber activation date. From time to time there may be differences between the rates displayed here and the rates you receive, as reflected on your driver receipt. This may be due to timing differences, delays in updating, technical issues, or for other reasons. We do not guarantee that the rates displayed on this page will be the same as the rates you receive, and in the event of any such difference, the rates you receive shall be controlling. By using this portal, you acknowledge that the rates you will receive, as reflected on your driver receipt, control over any rates shown in this portal."


      "You no longer need to subtract the Uber service fee from these rates to determine your earnings. "   BS BS BS!!!  We never had to subtract the uber service fees to see what we made.  Who the F comes up with this?

      "From time to time there may be differences between the rates displayed here and the rates you receive, as reflected on your driver receipt "

      so what now, they can change the rate of pay at any time?


      Going to give them a week to fix this shite or I am gone.  Many K rides... awesome car...  let the meth-heads take it over like they did with the other service for a while in CLT.


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    Engineblown
    Driver
     2 years ago

    We need a lawyer to help us sue uber like California did. When I drive uber eats now, uber keeps your money by not paying for all trips taken that day, saying wait 48 hrs for the money. On July 23, 2022, approx 1p -3p I drove 5 uber eats deliveries and was only paid for 3 , even when support and my uber app showed 5 trips, I filed a complaint online and with support who transferred me 8 times 2 days straight, no help to solve missing money. The same thing happened again on 8/14/22, I delivered 4 uber eats and was only paid for 3 deliveries, same thing called support in front of delivery address when delivery money did not show up. I was tricked to taking a 40 min delivery for $16.97 and the customer paid only $7 and the customer receives no consequences for cancelling tips to drivers, sho would not take this long delivery drive, this is tricking uber eats drivers to deliver for free or cheap. So uber eats is allowing customers to take back tips after food is delivered quickly, with no…

    Read more...

    We need a lawyer to help us sue uber like California did. When I drive uber eats now, uber keeps your money by not paying for all trips taken that day, saying wait 48 hrs for the money. On July 23, 2022, approx 1p -3p I drove 5 uber eats deliveries and was only paid for 3 , even when support and my uber app showed 5 trips, I filed a complaint online and with support who transferred me 8 times 2 days straight, no help to solve missing money. The same thing happened again on 8/14/22, I delivered 4 uber eats and was only paid for 3 deliveries, same thing called support in front of delivery address when delivery money did not show up. I was tricked to taking a 40 min delivery for $16.97 and the customer paid only $7 and the customer receives no consequences for cancelling tips to drivers, sho would not take this long delivery drive, this is tricking uber eats drivers to deliver for free or cheap. So uber eats is allowing customers to take back tips after food is delivered quickly, with no consequences,this is taking money from the uber eats drivers, with high gas prices, uber drivers are being tricked by uber ordering customers. So uber eats and the ordering customers are both cheating the driver to deliver food. 1. Uber could show the exact fare + tip before the trip.  2. Uber could show the mileage from pick up to delivery before accepting the trip. 3. Pay driver immediately after dropping off food. ON ALL RIDES. 4. Uber customers can add to the TIP, BUT NOT TAKE TIP AWAY AFTER FOOD IS GOTTEN. Right now this is not happening and drivers are losing money, while uber is on the stock market growing. CROOKS treat folks this way.  NEED A LAWYER ASAP ESPECIALLY IN TEXAS.

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      RadarRider
      81 Driver
       2 years ago

      Good luck with the lawyers thing, best to just find something else to do.   I would like to find an ap for Android that will leave a button over the apps that can do an instant screen copy.  I would like to copy the offer for every ride I get offered... and to check it against what is paid, where the money is coming from,  how many miles and minutes they estimate... then to calculate how much they are paying per mile and minute against old methods.

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        chawes
        756 Rider Guru
         2 years ago

        Usually on android phones you can save a screenshot by holding the power button and the volume down button at the same time.

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          RadarRider
          81 Driver
           2 years ago

          Yes, but that can be tricky when driving, trying to read the plaque and hitting the right buttons quickly so you can accept the ride.

          I will most likely drive and accept every ride for a week to give it a chance.  A little dot like the Uber ap does over the navigation window... for quick access... would be perfect.  I could take a snapshot, accept the ride... then compare it.   See my next comment on the main thread please... incoming data.

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    RadarRider
    81 Driver
     2 years ago

    I always try to take ownership of my comments... and be sure I am alarmist when it comes to threatening my income.  People depend on me.   My earnings have been going down hill.  I would rather not show the exact $ for gross, but July and the weeks before... average.... went down to 86% in the last week of July and as of the last week: 66%. (for mainly the same or more amount of time)   You can see why I am freaking out a bit.  But perhaps it is in part due to a lack of promotions and being manipulated into taking long pickups... and long rides out of my area constantly.  (which I no longer have control over.)  Many are 17 minutes to pick up and I almost never see any compensation.  When you get 10 rides that are 10-17 min away... 1 hr 40 mins - 2hrs 50 mins for ZERO $   Add in people who constantly are not ready you can add another 50 mins. (if you get three short rides an hour that could be 30 minutes of free work.)  My acceptan…

    Read more...

    I always try to take ownership of my comments... and be sure I am alarmist when it comes to threatening my income.  People depend on me.   My earnings have been going down hill.  I would rather not show the exact $ for gross, but July and the weeks before... average.... went down to 86% in the last week of July and as of the last week: 66%. (for mainly the same or more amount of time)   You can see why I am freaking out a bit.  But perhaps it is in part due to a lack of promotions and being manipulated into taking long pickups... and long rides out of my area constantly.  (which I no longer have control over.)  Many are 17 minutes to pick up and I almost never see any compensation.  When you get 10 rides that are 10-17 min away... 1 hr 40 mins - 2hrs 50 mins for ZERO $   Add in people who constantly are not ready you can add another 50 mins. (if you get three short rides an hour that could be 30 minutes of free work.)  My acceptance rate is lower than it has ever been and it has knocked me off of diamond privileges.

    Anyway... I managed to capture one offer card and the breakdown... so this may not be so bad? The right side is all from one ride the old way of calculating fares is above it. @8pm Sunday

    Maybe the concern should be NO surges last weekend until 2am and very sporadic an spotty boost offerings. (1hr here and there.)  My income does rely on surges and promotions and tips... without which uber is not sustainable... really.  

    I have been doing this for years.  My Ride is immaculate, clean, great sound system, I am very friendly, entertaining or quiet... genuine... I try to make the most of it and even though I may be unhappy... I never drop the level of the way I treat people or the service I provide.  Though I may gripe here online... the level of service remains top notch.

    I would like to see a pay increase, I would like to get more $ on top of this for 10 minute pickups... It is expensive to have a nice car and do the proper maintenance.  I wish I could afford health insurance that actually pays well.  Uber still takes close to 50% of what the customer pays when there is no boots or surges.  If they are charging less... it comes out of the drivers pocket... or so it seems.

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    fredmex1
    Driver
     2 years ago

    I have been driving for Uber for many years now.  Upfront pricing that is Uber's newest twist sounds good but there are many downsides.  The offered ride & details flash on the screen for just seconds.  It is a driving hazard as you have to try to read it all & decide if you want to take the ride.  There are many considerations to make as you are trying to drive down the road & perhaps converse with your passenger.  Uber tells you that you have the choice to turn down rides but if you do more than two in a row they take you off line.  Also if the ride is posted for a 15 minute ride but ends up taking you much longer due to traffic, you have to contact Uber(WHICH IS A REAL PAIN).   

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    fredmex1
    Driver
     2 years ago

    Has anyone checked their weekly pay statement online recently?  If so check if they Uber are subtracting a amount of money each week under the fare listing Distance.  I have noticed this for the past 5 weeks & can't get a valid reason for why they are doing this.  Support keeps talking that this is a fee Uber is now charging drivers to use the app.  If that is the case it should be listed under the Weekly Uber service fee summary?????????

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    herryylauu
    Driver
     2 years ago

    stumble guys  is one of the most popular apps on the market today. It allows users to download maps and other information about their car, including its location and speed, to the phone. The app is also used by millions of people around the world.

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    patrickgraham
    Driver
     2 years ago

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    ingsemphasize
    Driver
     1 year ago

    Some people might rather refer to them as "ridehailing," which more closely aligns them with conventional taxis and limousines in that the firms provide the service and customers use an app to "phrazle" and summon the car. As opposed to the more common practice of "ridehsaring" or "carpooling," this is a new concept.

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    randolphshaw4
     1 year ago

    I always try to take ownership of my comments... and be sure geometry dash scratch I am alarmist when it comes to threatening my income.

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    hoai.bong2211
     9 months ago

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