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As an Uber driver, have you ever had a rider cancellation blamed on you?

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BrendonAE
34
 Posted 1 year, 3 months ago

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    chefman66
    Driver
     4 days ago

    I had a passenger last night that disputed two rides that I gave him. First I brought him to a location. He didn't know how to do a round trip, so I told him once I dropped him off that he should request a ride, and since I was closest that it would probably go to me - which it did.

    Today I got two fare reversals (which Uber gave back, plus a little extra) that came from 'Wrong Rider Picked Up'. I remember the guys name, and I called support. They verified that I indeed picked up the guy, TWICE. Always call support, even though you can challenge it through the app, it's faster to call.

    I get the feeling he must do that frequently. I hope Uber can do something about it.

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    Wes
    1576 Rider Driver
     1 year ago

    These days, everything that goes wrong HAS to be someone else at fault - surely I can't be to blame!!!  

    So the passenger bumps the map or doesn't pay attention to the address their phone uses as their location (and no, for the record, it's actually NEVER Uber's mistake in reality, nor the driver, nor anyone else's fault except the requesting rider)... because the GPS in the passengers phone determines their location - but of course, when it's wrong, it's NEVER the passengers fault!!!  LOL

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      ChazKillington
      39
       1 year ago

      OMGosh. This is so true and I am worried for our society. Everyone feels like if something goes wrong, something or someone has to be blamed! Is this an entitlement thing? Is it an insecurity thing? No one seems to blame themselves or accept that sometimes, the world is a crappy place and no one wins. or loses.

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    ErasDrivingCo
    97 Driver
     1 year ago

    Actually, I never have one "blamed on me. I have had a number cancellations while I was on my way or when I was at the location already. It's BS and it wastes my time, but it happens.  Uber over the years started to implement cancellation fees and long-distance pickup fees.  So they help.

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    DriveMeToTheMoon
    285 Driver Driver
     1 year ago

    I have had cases where the rider would challenge the trip and had the charge reversed.  

    I was driving these two friends and I dropped them at different locations. Maybe about 10 minutes apart.  I dropped them off as I would normally, and completed the trip AFTER I dropped both passengers. The charge came through as usual.

    Then the next day, I opened the Uber app and the history said the trip was cancelled and the charge reversed. I disputed this immediately in a lengthy message, and Uber decided in my favor and refunded me.  (but the trip still says it was cancelled on the app.)

    I was told that the customer claimed that the ride never happened and that I never picked them up. (This happens sometimes by the way.) My guess is that she wasn't happy that she got stuck with the rest of the trip her friend took - the leg that I drove her friend while she wasn't in the car.

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      AsStibelDude
      625 Driver
       1 year ago

      Yeah, that's the worst when the rider claims we didn't pick them up.  It becomes purely about your word against her word.  God bless the webcam as it proves that the rider was on the car.


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    ShadyPeteMD
    180 Driver
     1 year ago

    Oh, yes. Absolutely. In fact, I've had several.

    It happens more often than you think. It happens pretty much every time a rider is charged and they dispute it. 

    and by blamed, it just means I won't get my $5.00.

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    breakingbread
    234 Rider Driver
     1 year ago

    Yes, of course, it has happened numerous times. Riders always try to argue that the driver never showed when in fact they must have placed the pin i nthe wrong location. I have showed up to pick someone up a few times with no one anywhere in sight, after calling the passenger they try to argue that they are standing right outside. Unless they are invisible they are in the wrong location.

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    chefman66
    Driver
     4 days ago

    I had a passenger last night that disputed two rides that I gave them. First I brought him to a location, he didn't know how to do a round trip, so I told him once I dropped him off that he should request a ride, and since I was closest that it would probably go to me - which it did.

    Today I got two fare reversals (which Uber gave back, plus a little extra) that came from 'Wrong Rider Picked Up'. I remember the guys name, and I called support. They verified that I indeed picked up the guy, TWICE. 

    I get the feeling he must do that frequently. I hope Uber can do something about it.