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Retrieving lost items. Shouldn't Uber and rider pay for distance and time driven? Rather than the flat $15?

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EjiEzeEze
321 Rider Driver
 Posted 1 year, 10 months ago

I feel like this happens at least once a month.  A rider would leave something in the car, usually a phone or wallet, and when they contact you, they say:

1) "I can't live without my phone.  I need it tonight."

2) "I am at locatio XYZ.  It's 20 miles away."

I appreciate Uber enforcing the $15 flat fee (since a few years ago), but I fell like that really doesn't cover the expense.  The time lost and the miles driven (considering gas) would put me in the negative territory.  

Why not make it simple?  The passenger needs to pay time and distance for me to get there?  Just like if I were to drive a person.  It seems fair to me.

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    momof4
    8153 Rider Driver
     1 year ago

    I've had 4 phones, a set of keys, and 2 credit cards left in my car. All but 1 was no more than a mile or 2 from my home. I was able to return all but 1 phone to my rider without charging them or going through Uber. I wasn't going to have them get a 15.00 charge for me to drive 2 to 7 min. to return it. One phone was somewhat of a nightmare to return. I did get the 15.00 fee that rider called me every 15 min for 2 hrs until I dropped it off at 4am. One night I picked up 3 guys in there late 20's they were super nice dropped them at a concert. One was a little drunk left his  keys I left a note at friends house where I picked them up to contact me I had his keys. I met him next day. He tried to give me money I declined saying it only took me 5 min to drop note off and 5 min to get to his house to return keys. No need just happy I could return keys. He through the money in my window and took off into his house. At that point what could I do.  I threw the money in my counsol....

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    I've had 4 phones, a set of keys, and 2 credit cards left in my car. All but 1 was no more than a mile or 2 from my home. I was able to return all but 1 phone to my rider without charging them or going through Uber. I wasn't going to have them get a 15.00 charge for me to drive 2 to 7 min. to return it. One phone was somewhat of a nightmare to return. I did get the 15.00 fee that rider called me every 15 min for 2 hrs until I dropped it off at 4am. One night I picked up 3 guys in there late 20's they were super nice dropped them at a concert. One was a little drunk left his  keys I left a note at friends house where I picked them up to contact me I had his keys. I met him next day. He tried to give me money I declined saying it only took me 5 min to drop note off and 5 min to get to his house to return keys. No need just happy I could return keys. He through the money in my window and took off into his house. At that point what could I do.  I threw the money in my counsol. I sent him a text said thank you but wasn't necessary. Later that night I went in console it was 100.00. I texted him again and pleased with him to take money back as this was entirely to much money for 10 min of my time although it was a very nice gesture. He responded with ”the key fob alone was 200.00 to replace not counting what the key cost, it was money well spent enjoy”. That was a good night.

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    FuegoJuno
    125
     1 year ago

    Yeah, but from what point and location do you measure that?  When does the ride start?  Is it up to the driver?  If that were the case, he or she would just drive as far away as possible, or do the most unreasonable path to get there.

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      TonyAlmeida
      1149 Rider
       1 year ago

      You can put the same mechanisms in place that prevents drivers from cheating.  Jsut like driving a passenger.

      From which point?  Interesting question.  I feel like Uber can build a logic around it.  Like, the app would ask right after anothe fare, "Samantha is asking for her phone at location ABC.  Would you like to drive there now?"

      Then if you say, "no", it'll ask you later. 

      At which point you accept that, that's when the ride starts, and Samantha also gets a notification on her Uber app. 

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        drakespit
        42
         1 year ago

        right, this makes perfect sense. I think the driver should see how much he/she can make too before accpeting. Plus the pax should be able to surge their own lost item ride if it is really important to them :) lol "I will pay 2x surge to get this here now!"

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          TonyAlmeida
          1149 Rider
           1 year ago

          PLUS SURGE!!!  LOL.  Genius.

          Rideshare companies should be listening to these boards.  the feedbaks and ingenuities are incredible.  Come on, Dara. Listen up.

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    Bigfrank
    433 Driver Driver Rider
     11 months ago

    I tell all my passengers please take your belongings and  if I happen to find something in the car I immediately throw it out the window  end of story , I don't need $15  followed by an investigation

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    RedANT
    1075 Rider Driver
     1 year ago

    If a passenger forgets something and lives within 10-15 minutes of me, I'll arrange to drop the item off at my convienience.  If they get pushy, are rude, or live too far away, I:

    1.  Call and notify them that I am dropping it off at the Uber/Lyft office. 

    2.  When calling, converse via speakerphone and videotape the conversation to CYA.  If they're not available, text them from your Uber listed phone# and safeguard the text conversation on your phone. 

    3.  Drop it off at Uber office and tell them that a passenger, ride #xxxxxxxx will be picking this up as agreed via phone conversation.  DOCUMENT EVERYTHING

    4.  After dropping it off at Uber, call passenger again, tell them that the item is ready for pickup at the Uber office located at [address, city, state, phone#].  Make sure you get a video of that conversation as well, or at least a recording of you leaving a voice mail. 

    ******

    IF YOU FIND A PHONE/TABLET IN YOUR CAR, ...

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    If a passenger forgets something and lives within 10-15 minutes of me, I'll arrange to drop the item off at my convienience.  If they get pushy, are rude, or live too far away, I:

    1.  Call and notify them that I am dropping it off at the Uber/Lyft office. 

    2.  When calling, converse via speakerphone and videotape the conversation to CYA.  If they're not available, text them from your Uber listed phone# and safeguard the text conversation on your phone. 

    3.  Drop it off at Uber office and tell them that a passenger, ride #xxxxxxxx will be picking this up as agreed via phone conversation.  DOCUMENT EVERYTHING

    4.  After dropping it off at Uber, call passenger again, tell them that the item is ready for pickup at the Uber office located at [address, city, state, phone#].  Make sure you get a video of that conversation as well, or at least a recording of you leaving a voice mail. 

    ******

    IF YOU FIND A PHONE/TABLET IN YOUR CAR, VIDEO TAPE IT IN THE CAR TO DOCUMENT FINDING IT.  FIGURE OUT WHO IT BELONGS TO, THEN POWER IT OFF SO THEY CAN'T "find my phone" to your house.  Passengers are idiots, and you definitely don't want them knowing where you live, lest they come knocking at 2am or come with the police to recover their "stolen" phone.  (Google it.. drivers have gone to jil over that)

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    HaileyGraff
    24
     1 year ago

    I am not a driver.  I was going to say something clever about how this would quickly become unreasonable, and how it shouldn't be a huge expense to retrieve an item as long as one is flexible.

    Then I did a little math, and you know what?   It does make sense.  If I lost my $900 phone, I would pay $25~ to get it back, no problem.

    Show Hide  3 Replies
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      cContino77
      152
       1 year ago

      What if the driver tries to make extra money by claiming he was much farther away?

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        RedANT
        1075 Rider Driver
         1 year ago

        I once had someone forget their tablet in my car, and they contacted me through Uber to get it.  I normally don't have a problem with driving it back to the owner, but in that case the dropoff point was 3 hrs/150 miles from my home.  Am I going to drive for 6 hrs (unpaid), put 300 miles on my car and use $25 in gas to get a $15 "reward." HELL NO

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      EjiEzeEze
      OP 321 Rider Driver
       1 year ago

      Just make sure to tip enough next time.  The difference.

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    BGraft89
    614 Rider Driver
     1 year ago

    Is this a rhetorical question?  Because the answer is yes.