RIDEGURU
Is this an ethical drama? or is this obvious?
If your passenger leaves his or her phone in your car, you deliver it, and you be paid $20 "tip" as a thank-you, do you still claim the $15 Loss Item Return Fee through the Uber app? I believe that fee gets passed on to the passenger.
Comments
As a driver I've returned at least 10 items. Thankfully most are close to my home. I've had 2 where they were 25 to 40 min away. I collected 2 fees and 3 tips out of the 10. The others I returned but did not report to Uber as I said they were close to my home. It took me 5/10 min to return. Last week 1 rider left I Phone, caused me to lose 30 min (long story)on the app. accepting rides and 23 min to meet him halfway the next day. He was drunk the night before very annoying and outspoken entire 30 min trip. Trust me 15.00 didnt cover the aggravation and lost time. If he had tipped me 5.00 I probably would've still reported to Uber for fee of 10.00. In normal circumstances, you leave phone, we get in contact, it takes me 5/10 min to return to you, you dont cause me lost time, you offer a tip then no I would not report at all for fee. Sometimes just the fact that you acknowledged that I went out of my way and offered a tip is enough for me. Uber allows rider…
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As a driver I've returned at least 10 items. Thankfully most are close to my home. I've had 2 where they were 25 to 40 min away. I collected 2 fees and 3 tips out of the 10. The others I returned but did not report to Uber as I said they were close to my home. It took me 5/10 min to return. Last week 1 rider left I Phone, caused me to lose 30 min (long story)on the app. accepting rides and 23 min to meet him halfway the next day. He was drunk the night before very annoying and outspoken entire 30 min trip. Trust me 15.00 didnt cover the aggravation and lost time. If he had tipped me 5.00 I probably would've still reported to Uber for fee of 10.00. In normal circumstances, you leave phone, we get in contact, it takes me 5/10 min to return to you, you dont cause me lost time, you offer a tip then no I would not report at all for fee. Sometimes just the fact that you acknowledged that I went out of my way and offered a tip is enough for me. Uber allows riders to contact us via the generic number for 24hrs. Unfortunately they do not allow driver to contact rider on that number. Most people call it leave a message but not their phone number. Now not much of a choice but to contact Uber. However I have sent Uber a message not to charge rider. That probably wouldnt be a good idea to take a tip then take the fee as rider may contact Uber and complain. Uber may not be happy you did this and take fee back. If rider tips 15.00 or more no you should not take that fee. Definately being a jerk if you do.
FYI riders
You leave an item in an Uber and get drivers VM leave a message with your real phone number if you are not uncomfortable doing so. You may get item back right away if they are still in the area.
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This all depends on the mutual understanding. Is that cash reward a tip on top of the delivery fee?
I supposed you could say, “Uber will charge you $15 through the app,” when the customer is accepting the lost item. Then it will be up to him or her to either give you more cash (officially as a voluntary tip) or give you nothing.
All about the expectation.
Nah, dude. The guy paid you already, and it's more than the $15. You guys are square. Let it go.
So I have been driving for Uber for 3.5 years. I never report to Uber about a returned item. I usually just return it free of charge. I had no idea until today that Uber assesses a few for a returned item because my rider contacted them and then called me and left their phone number. Uber contacted me after I accepted a tip on Cash App and I discovered they were gonna assess a fee. I discovered this gets charged to the rider so I refunded her tip on Cash App and texted her to let her know.
You were already paid. You are suggested to work it out with your customer directly, and you were rewarded for it. So my opinion is that you do not charge them that.
If you are asking this question, it means you already returned the phone and wondering if you should trigger the lost item return in the app. You are thinking of doing this even though the matter is closed. That is underhanded to me.
Assuming that it compensated for your time (the $20), you should just move on.
I would go ape mad, if I gave you a chunky change and later saw a fee from you on the CC.