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Uber to Ban Riders with Low Ratings.

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hanktoto
156 Rider Driver
 Posted 4 months, 3 weeks ago

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What does everything think of this? Is it for real or just a publicity stunt?


https://www.forbes.com/sites/rachelsandler/2019/05/29/uber-will-ban-riders-with-low-ratings/#520b761972cf

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    Wes
    1573 Rider Driver
     4 months ago

    It made it to national news last evening.  Our local NBC affiliate (Cleveland, OH) did a story and one of the newscasters revealed how proud she was of her 5 star rider rating.  So free publicity for Uber.  However with that said, the reason Uber hasn't declared a cut off number is for the same reason they don't reveal driver cut offs.  It varies by geography.  Certain local standards and expectations within different communities have proven that individuals rate either more liberally or more harshly based on their local standards and expectations.  So while a driver in NY with a 4.6 might be okay, it would not be okay in Boston.  (just an example, no harm, no foul)....  LOL..  and it's the same affect experienced in rider ratings.  They establish a community "norm average" and then establish the cut-off number.

    However with that said, it only goes to show how tilted and inaccurate the rating system actually is, ...

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    It made it to national news last evening.  Our local NBC affiliate (Cleveland, OH) did a story and one of the newscasters revealed how proud she was of her 5 star rider rating.  So free publicity for Uber.  However with that said, the reason Uber hasn't declared a cut off number is for the same reason they don't reveal driver cut offs.  It varies by geography.  Certain local standards and expectations within different communities have proven that individuals rate either more liberally or more harshly based on their local standards and expectations.  So while a driver in NY with a 4.6 might be okay, it would not be okay in Boston.  (just an example, no harm, no foul)....  LOL..  and it's the same affect experienced in rider ratings.  They establish a community "norm average" and then establish the cut-off number.

    However with that said, it only goes to show how tilted and inaccurate the rating system actually is, subject to abuse and inconsistencies, and works against both the drivers and possibly the riders.

    If anything ever causes Uber to update their rating system, it will be CUSTOMER complaints.  Hopefully the results would benefit both the drivers as well as the passengers.

    Read less...

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    BeMatt
    116 Rider
     4 months ago

    I read that driver can also leave comments for their riders? I don't think I have ever seen a comment from a driver on my profile.

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    h8terA
    14
     4 months ago

    I have a 4.5 rating as a rider and still no word from Uber. 😜

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    momof4
    8056 Rider Driver
     4 months ago

    They are only doing it because of that Lyft driver getting assulted. They have no intention on deactivating riders. Just trying to make drivers think they care  

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      Bigfrank
      426 Rider Driver Driver
       4 months ago

      They are getting assaulted by the NEMT accounts.

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    AlbertK
    20
     4 months ago

    Considering the article says that "Uber will not disclose how low a rider’s rating has to be in order to get booted from the platform " I am guessing this is pretty fake. They won't actually delete riders...

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    Bigfrank
    426 Rider Driver Driver
     4 months ago

    My opinion is they will do the same to the drivers . In NYC because of congestion and ongoing problems of too too many TLC cars they will eliminate  Uber X  and promote the elite platform at a higher rate of course. 

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      hanktoto
      OP 156 Rider Driver
       4 months ago

      They already do deactivate drivers with low ratings...