5 Things You Didn't Know About Uber

 

1. How to find your rating

Uber now makes it very easy for passengers to know their rating at any time. In the past, users had to make a request to view their rating, and it would take weeks to get back.

Now, you can find your rating straight through your Uber app. Simply open the app, click on the menu, and under your name you see a number 1-5. There is a star next to the number to indicate your rating.

For advice on how to improve your passenger rating, check out these helpful tips.

 

2. Split fare fees

What many Uber (and Lyft) users don’t realize is that when they opt in to split your fare with other passengers, a fee will be applied to every person doing the split.

This article will help you figure out how to split your Uber Fare, but if you want to avoid paying the fee, have one person pay and everyone give the money to them afterwards!

3. Tipping

Uber was one of the last companies to allow in-app tipping. At first, the company stated they would never make this feature available to passengers. In an effort to accommodate their drivers better and keep up with the competition, they made this feature available this spring

General tipping etiquette for all taxi and rideshare services can be found here.

 

4. Wait time

Now, Uber drivers will wait for one minute at your pickup location before they start the ride, which indicates you will be paying a driver waiting fee. This will show up on your trip receipt as “wait fee”, and be careful, because this fee can add up! The best way to avoid it is to be on time, and not request the ride until you have arrived at your designated pickup location.

 

5. How to appeal a charge

Sometimes, you get charged for a wait fee, cancellation fee, or the driver took the wrong route. When these situations arise, you can appeal your fee directly through the Uber app. Go to your trip receipts on your Uber app menu and there you will find a list of “frequently asked” items, and you can select the one that applies to your trip. Usually, the appeal process takes less than 24 hours to be resolved, and you will get an email once an Uber representative deals with your request.

 

Felicia is a Multimedia Guru at RideGuru. She recently graduated from Bentley University with a B.S. in Marketing and minor in Computer Information Systems. She is an avid rideshare user who enjoys both domestic and international travel.