RIDEGURU
Can Uber and Lyft drivers recover from a one-star review?
Posted 4 years, 2 months ago
Posted In
Ask a Driver
Do you have questions for your Uber anad Lyft drivers? What about tips and suggestions? Whether you are a driver or a rider, share your comments here and get responses from real rideshare drivers.
Posted By
NathanGM
12
Ride Apprentice
Popular Links
- Maximum Ridesharing Profits
- Fare Estimator
- Rideshare 101
- Sign up for UberAd
- Sign up for Uber EatsAd
- Sign up for Lyft - $5 offAd
Comments
It's more or less a meritocracy......to recover you'll have to do ALOT of rides for the one star to fall off.
Uber only looks at the prior 500 rides, so if you do 500 rides, it'll fall off. ...but as long as you are a courteous driver, a one-star rating will average out to nothing way before that.
If you want it to completely fall off, sure. but it really shouldn't have a huge impact for those who do lots of rides. For those who do hundreds of rides a month, the average barely moves upon a one-star hit.
It used to devastate me and ruin my week, but recently, I have learned to not care. Phew.
Yes, of course. Just keep driving 500 more times and it will fall off your record.
That's how many Uber tallies. Your rating is an average of your last 500 trips. You think I am making fun but that isn't that many in grand scheme of things.
Why are drivers so obsessed with their ratings. From my understanding about 98% of people just give 5 stars. I'm not a driver but these threads always confuse me - chill out people!
Driving an Uber is all mental. We drive people day in and day out. Staring at the ratings is one way we can keep track of our lives.
All drivers get 1-star reviews from time to time. I basically get all 5s except occasional 1s from angry people. I still average 4.8+ so it really doesn't matter. Those bad reviews just come with the job.
It's all about the average. Keep up a 4.6 and you are fine. That means you can get 1-star like every 50 rides.
Everyone gets a one-star review from time to time.
In my opinion, one-star reviews can never be trustworthy. It's usually left by someone angry, overreacting or just want to get free rides. Grumpy people who just want to rant or spite people.
When I am on Amazon, I only check 3-star ratings. Those are the people who can weigh the good and bad and leave useful comments. The same is true with Uber ratings.
Amen
Uber was supposed to have released this feature years ago. The closest they came to was an ability to split a payment and share a ride.
1 STAR ratings haunts most drivers, and my last one scarred me emotionally.
See, I try very hard to be a good host and a driver, and when I get 1 star, I never understand why I deserve such a rating.
It makes me insecure and paranoid. How did I make them uncomfortable? Did I go too fast? Did I not stop long enough at a stop sign? Did I smell that day? You never really get over it.