RIDEGURU
What's an average Uber driver rating? Is 4.60 a good rating?
cContino77
Ask a RideGuru
Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
cContino77
Ride Apprentice
Popular Links
- Maximum Ridesharing Profits
- Fare Estimator
- Rideshare 101
- Sign up for UberAd
- Sign up for Uber EatsAd
- Sign up for Lyft - $5 offAd
Hot Forum Topics
The Guru Take
Average in most US cities is about 4.80. 4.60 is a bit on the low side.
The grade inflation is severe among Uber drivers. A great majority of riders give 5 stars, and 4-star rating seems to mean that the driver should be fired.
The average driver rating for most cities is 4.80. Therefore, 4.60 is considered a bit on the low side. In fact, 4.60 is a number of significance as it is considered the threshold that seaprates the good from the bad.
Uber has mentioned and cautioned the drivers in the past, "If your rating over the most recent 100 trips is below a 4.6, your profile may be at risk of deactivation.” This is a graph circulated internally within Uber about its drivers:
(Source: BusinssInsider.com for the images)
Featured Answers
MelissaMyers
Did you see this recent post?
Comments
-
I don't really get why it's a 5-star scale, if 4.6 is considered borderline. You're basically supposed to rate the driver a 5 if they meet expecations, right? So if you rate 4 or below, that's basically a thumbs down. Why would I rate a 2 rather than a 3? Why make users have to make that decision. It should just be a thumbs up or thumbs down system.
-
I’m gonna make a comment and no one really brings this up.
A huge factor in a driver rating is the type and newness of the car, which is something the driver has little control over.
-
My GF is kind, accomodating and professional-also the car smells fine--I see to it.
One in every 50 riders gives her a 1! A 1!!!
Thus is the problem with the rating system--its completely ridiculous if riders aren't giving valid reasons for ULTRA LOW ratings!
I'm guessing odors from last riders (people who bathe in perfume or cigarette smoke) but they've said communication was one of the issues.
I can understand a 4 but a ONE!? She's not an ignorant troll.
Wtf is wrong with people? Her rating is slowly going down because of these meanies. Elsewise she gets lots of praise... she goes out of her way to help people.
Its totally nuts.
Show Hide 5 Replies-
I hear you. Just for your sanity though... Many drivers get 1-star ratings more than once every 50 rides. If you turn this into a 100-point scale, what your girlfriend has is like a 98 or something. That’s very good.
Not to sound snarky, but this is true in every customer-facing service industry. People suck. Even the best waitresses will get her manager called and get a $0 tip from time to time. It’s just pure statistics.
-
I empathize with you as customers are idiots and don’t always make sense. However if you are in the hospitality industry, you have to have thicker skin and not take things personally.
What matters here is the overall trend. What is your GF’s overall rating?
-
It does suck. You clean your car, polite, professional, kind, safe, go above & beyond and dont get lost. Some idiot gives you a 1 star. WTH do these people want? Just remember you cant please everybody no matter what you do. There are miserable, ignorant, mean people out there. Ignore and move on. Dont let it bother you or her because its exactly what these idiots want. You know what kind of person she is, she knows what she does for passengers, thats all that counts.
-
Regarding the 1-star, it’s by the people who have nothing going on their lives and gets a kick off of pooping on other people. They feel better about themselves by bringing others down.
It’s a form of bullying.
-
-
Show Hide 13 Replies
-
-
-
That's. Good rating. 4.95 in 7 months and 2 thousand almost 3 hundred. My 7 500 trips almost 2 years. Rating. 4.97.
-
-
wow, that's very good.
4.87 is the highest out of any driver I have seen. Saw it in Indiannapolis when I visited and I couldn't believe it. Then again, I am from Jersey, and I'd imagine either drivers suck here or users rate critically.
-
-
I am a newbie driver, only 3 days...can someone tell me how to check my rating? is on te driver app? I have never givin a customer less than a 5. I have only had decent, kind passengers so far...one guy even told me to pull ver do he would not throw up in my car.
-
go to your profile and see the stars below it be careful lynn they will screw the hell out of you and will constantly be on hpone with there idiot support team they lie too be good ok good luckl!
-
In the Uber Driver app, click on "Account" at the bottom right.
Then select "Driver Profile." The rating should be right below your profile pic!
-
-
I apparently don't deserve the premier drivers. I wonder what my driver rating is. This is assuming Uber hooks up similarly rated drivers and riders together. That is a thing, right?
-
My rating is a 9.94. I get riders with ratings from 4.0 to 5. Closest driver get your request it doesnt matter the rating.
-
-
I took my 1st ride in an Uber recently. I've ordered an Uber for my daughter in law for 2 weeks (total of 10 trips). All the 11 drivers have a 4.89 to a 4.97. So I assume there are a decent amount of drivers here in Philly that have decent ratings. From what I can gather as long as your car is clean & smells good, you dont get lost, you dont speak unless the rider wants to have a conversation, and your polite you can maintain a 4.9 and above. There are a few other things that help chargers, aux cord, and let rider choose the music or play their music if they want to. Of course there are those 20 or so people who rate you below 5 stars for whatever reason. Unfortunately you cant please everyone no matter what you do. :) I just wish the riders that rate under 5 stars would tell me why. I cant fix something if I dont know what I did wrong. I have received 2 reports. One said my car was dirty and smelled. That particular report infuriated me as rider was obviously looking for f…
I took my 1st ride in an Uber recently. I've ordered an Uber for my daughter in law for 2 weeks (total of 10 trips). All the 11 drivers have a 4.89 to a 4.97. So I assume there are a decent amount of drivers here in Philly that have decent ratings. From what I can gather as long as your car is clean & smells good, you dont get lost, you dont speak unless the rider wants to have a conversation, and your polite you can maintain a 4.9 and above. There are a few other things that help chargers, aux cord, and let rider choose the music or play their music if they want to. Of course there are those 20 or so people who rate you below 5 stars for whatever reason. Unfortunately you cant please everyone no matter what you do. :) I just wish the riders that rate under 5 stars would tell me why. I cant fix something if I dont know what I did wrong. I have received 2 reports. One said my car was dirty and smelled. That particular report infuriated me as rider was obviously looking for free ride. I clean my car before I start my day and I use air freshner. I also check to make sure there isnt a mess left by previous rider. The other report was made by a 19 yr old about navigation my 1st week. GPS had me turn when I didnt need to. I quickly corrected the mistake. It took all of 30 secs to turn around to get back on correct route. He felt that was worth a 1 star followed up by a report. My problem with some of these riders are if they were to be rated the way we were how would they feel when they got less than 5 stars with no explanation? How many would even have a job after a few weeks? I also think some drivers are somewhat unfair when they rate riders. Can't we all.work together and get along? Uber is the bigger problem not drivers and riders. I know should've quit posting after the 4th sentence and a Thank you. :)
-
-
-
-
-
-
-
-
-
-
Why such a huge inflation? There must be some psychology professor who studies this stuff. Why is average rating on Amazon like 3 and for Uber it's like 4.8
Show Hide 14 Replies-
Uber sucks all the way,its corrupt as can be last 2 yearsnthey are under fire for money laundering,now they are in over there heads as the 7x7 test is a money maker and a lie,its all to take the drivers money,2-3 days after the test they will fire you and i had a 4.7 average and they deleted my acount,also they hold your money till they see fit to pay you after this and its a hugemmoney maker,the interest is unreal,with all the millions of otheres dealing with Uber stupidity..laughing there being investigated now for this scam via FBI and the fraud as well..sugestions?
-
I had to look up 7x7 Experiece. So it’s lkme a training Uber makes you take when your eating is low? Does Uber own them or something
Ive never driven for Uber so I don’t follow
-
ITS a scam to decive wqokers that have below 4.8 stars thinking they will be kept on working its all bs I reported it to the FBI its several felonies involved with this and the compnay is directly coenneted to UBER they are consistant liars and bs artist and isnt worth working for them is also a hassel and most the time your on the phone with there support team its all crap
-
If you're below a 4.8 you're an idiot who has no idea how to drive and you're probably rude and/or annoying to your customers. I laugh at all the morons who complain about their rating being so low they get deactivated. I smoke in my car, I never clean it, and I only listen to my music, and I still have a 4.97 rating because I know where I'm going, the fastest routes, and I don't bother my riders with boring conversation. I say "hello" and "have a nice night" and nothing in between unless they want to talk .
-
-
-
-
It is weird. Uber needs to publish one of those charts you see in the doctors office re: pain level but for stars to clear up the confusion. Right now the scale is like 1-2 star = you died in a horrific accident, 3 stars = your driver was a complete nut and you didn't make it to your destination, 4 stars = your driver was bad, car probably smelled, he kept giving you odd glances in the mirror, but you made it safely, 5 stars = nothing special, you made it to your destination without much fuss all the way to your driver was the bomb!
-
Great post!! I hope they use your rating scale in the future, but unfortunately, Uber Support will probably make up their own and everyone's rating will plummet.
-
Yeah, not close. I've had people rate me 1 star because there was dirt on the floor from my last rider.
-
@Matthew LOL. I wanna hear more ridiculous examples of when you were rated 1-star. We should start a collection.
-
I set up a tablet with spotify in the backseat for customers to stream their favorite music over the car's speakers, but a customer still have me a 1 star rating for music choice.
-
Excellent idea. Unfortunate outcome. What irony.
Maybe they’re referring to the choices in Spotify. The free version can be frustrating while the Premium has millions of choices that I bet people would expect. $9.99 a month.
I have it. Totally worth it. Amazon and Apple has similar premium options too.
-
-
-
-
-
Did you all see that uber drivers i THINK in florida is challeneging there crap about being a contrator see if you do a I-9 it has to be signed in person and a witness as well to be legal they did Not do ths they are gonna loose and who ever workes for uber will gain from there bs Lift is no bettter they wouldnt hbire me over a misdemenor that i had over 40 years ago gesus Idiots! they must be looking for the goodie two shoes type im billy the kid compared to them,am a ex combat vet this is how we get treated for giving to our country wow!
-
No, I haven't heard of that but I know in San Francisco there's been a crap storm over this for many months. They may already be employees by now.
There are pros and cons on being an employee though. Benefit packages, insurance, and stuff will be nice. However, we will likely lose a lot of freedom in deciding when and where we work, ability to cancel and pick which driver you want, tax breaks you get from being self-employed, etc. etc.
-
-
-
