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Compliment Option in Uber Ratings

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bwheels
6 Rider
 Posted 5 years, 10 months ago

There's now an option to leave a compliment when you give an Uber driver a 5 Star rating! I love this new feature, so nice to be able to recognize the GREAT drivers you have...not just the bad ones with complaints. What do you guys think?

Comments

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    SmittenKitten
    2096 Rider
     5 years ago  (edited 5 years ago)

    I am sure this is a nice gesture, but most likely is that drivers prefer to make money than receive a bunch of stickers.

    I mean...that's what they are in it for.  Money.

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      RPaulson
      559 Driver
       5 years ago

      I believe this is Uber's way of avoiding to provide the tip option.  (like lyft)

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    SmittenKitten
    2096 Rider
     5 years ago

    I didn't realize that only appears when I leave 5-star ratings.  I didn't realize how elaborate it has become though.  Wait, I don't think I get that screen you have.  What gives?

    I think it's a great idea.  I think.

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      CasPer
      330 Rider
       5 years ago

      I think it's super cute.  but why not an enhanced way to provide just...feedback?  Why single out the compliments?   I mean...is it that helpful to just be hearing the good news all the time?

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        RPaulson
        559 Driver
         5 years ago

        It's another way for Uber to keep up the driver retention. I am a driver, and I know this was the primary reason.  At least that's what all the drivers are saying.

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          mikeyappleton
          34 Driver
           5 years ago

          I will say, it is nice to receive a nice note from a passenger. Makes me smile, especially those days when you have a not so nice passenger or two

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            AsStibelDude
            668 Driver
             4 years ago

            I stopped paying attention to it pretty quick, but yeaj, I agree it's nice.

            Lyft one is better.  "Areas you can improve" is actually sorta helpful.  Someone said, "didn't help me with my bag, even though I needed the help."  Another said, "I sometimes don't wanna chat - early morning ride to the airport? That's my sleep time."

            Honestly, I welcome these feedback.

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          SmittenKitten
          2096 Rider
           5 years ago

          Maybe this is the way to differentiate between all the drivers with 4.8~5.0 star ratings?  

          A part of me wonders if they realized their star-rating is flawed and they had to come up with a new metric.

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    lilly
    1026 Rider Guru
     5 years ago

    I love this idea! Positive feedback is always important, though tips are more important :)