RIDEGURU
There's now an option to leave a compliment when you give an Uber driver a 5 Star rating! I love this new feature, so nice to be able to recognize the GREAT drivers you have...not just the bad ones with complaints. What do you guys think?
Compliment Option in Uber Ratings
Posted 8 years, 12 months ago
Posted In
Ask a Passenger
Do you have comments or questions to people who take rideshares? Any driver advice for your passengers or other ridehailers? Share your thoughts, feedback, complaints and have them be heard by real rideshare riders.
Posted By
Bekah Wheeler (bwheels)
6
Rider
Ride Apprentice
Adventurous Uber & Lyft rider, Boston dweller
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Comments
I am sure this is a nice gesture, but most likely is that drivers prefer to make money than receive a bunch of stickers.
I mean...that's what they are in it for. Money.
I believe this is Uber's way of avoiding to provide the tip option. (like lyft)
I didn't realize that only appears when I leave 5-star ratings. I didn't realize how elaborate it has become though. Wait, I don't think I get that screen you have. What gives?
I think it's a great idea. I think.
I think it's super cute. but why not an enhanced way to provide just...feedback? Why single out the compliments? I mean...is it that helpful to just be hearing the good news all the time?
It's another way for Uber to keep up the driver retention. I am a driver, and I know this was the primary reason. At least that's what all the drivers are saying.
I will say, it is nice to receive a nice note from a passenger. Makes me smile, especially those days when you have a not so nice passenger or two
I stopped paying attention to it pretty quick, but yeaj, I agree it's nice.
Lyft one is better. "Areas you can improve" is actually sorta helpful. Someone said, "didn't help me with my bag, even though I needed the help." Another said, "I sometimes don't wanna chat - early morning ride to the airport? That's my sleep time."
Honestly, I welcome these feedback.
Maybe this is the way to differentiate between all the drivers with 4.8~5.0 star ratings?
A part of me wonders if they realized their star-rating is flawed and they had to come up with a new metric.
I love this idea! Positive feedback is always important, though tips are more important :)