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RideGuru Newsroom

Viewing posts by RideGuru Team

What is Uber Park?

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 2 years, 3 months ago

Have you heard of Uber’s newest service, Uber Park? Just like the name describes, Uber Park helps users find available parking spaces. For those who live in big cities, the hassle of circling block after block searching for a parking space is a real pain point. Uber is hoping that Uber Park will cut down on both wasted time and unnecessary garage expenses for users.

With Uber Park, commuters will have the ability to book and pay for a parking space in specific parking lots around their city. 

Uber Park is a partnership between Uber and Metropolis, a parking …

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Uber Explore: Everything You Need to Know

Posted by: RideGuru Team in Announcements , Rider Community , Rideshare Knowledge 2 years, 3 months ago

Uber Explore

Uber has launched another new product within the Uber app, Uber Explore. With Uber Explore, Uber users will now be able to browse and book experiences from dinner reservations, live events, and other fun activities.

According to Uber, when users open the new Explore tab within their Uber app they will see “places recommended to them based on categories including food & drink, art & culture, nightlife, music & shows, and more.” Further, customers will also be able to see reviews, photos, and directions for every experience. 

As part of Uber Explore, Uber users will be able to utilize …

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How you can help support Ukraine through the Uber app

Posted by: RideGuru Team in Announcements , Driver Community , Rider Community 2 years, 3 months ago

Uber Supporting Ukraine

The war against Ukraine has rapidly become an international crisis affecting millions of innocent people. As the situation continues to develop, various countries, companies, and individuals are doing what they can to help those in need. Uber is the most recent company to pledge support, particularly for impacted employees, riders, and drivers.

Their first effort includes launching an in-app donation button which allows Uber riders across the United States to make easy and seamless donations to the International Rescue Committee. Uber plans to match all donations made through the app up to $1 million. Further, Uber is also planning to …

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How to Dispute an Uber Charge

Posted by: RideGuru Team in Rideshare Knowledge 2 years, 3 months ago

Dispute Uber Charge

Do you have a ride or Uber eats charge you do not recognize on your account? Are you worried your Uber account has been hacked?

Luckily, Uber makes it simple to dispute a charge through their app, over the phone, or on their website! 

Before you start the process of disputing an Uber charge, it is important to make sure that the charge you are seeing is not one of the following:

  1. A Temporary Authorization Hold. Uber will sometimes place temporary holds on your card but they will remove this fee within a couple days.
  2. A Cancellation Fee. Uber charges …
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Do I still have to wear a mask in my Uber?

Posted by: RideGuru Team in Rideshare Knowledge 2 years, 4 months ago

Uber Mask Policy


UPDATE: As of Tuesday, April 19th, 2022, Uber no longer requires riders or drivers to wear masks.


Yes, as of now, Uber is still mandating that all riders and drivers wear a face mask while in an Uber, regardless of vaccination status.

While some areas of the country are opening back up and not mandating masks in establishments or schools, Uber’s mask policy is still in effect as part of its “No Mask, No Ride” program.

Uber’s “No Mask, No Ride” policy starts from when your driver picks you up until they drop you off, in other words, you …

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