RideGuru Newsroom

Have you had a bad experience with an Uber or Lyft driver? Unfortunately, not all drivers are as wonderful as can be and reporting these drivers is an important way to keep drivers accountable and keep the Uber and Lyft platforms aware of what is going on within their company. 

There are a variety of reasons you would need to report an Uber or Lyft driver: an accident, poor driving, rude, or any number of reasons. It is also possible to report an accident as a third party if you are witness to something that happens. Most incidents will be …

Uber Quiet Mode is one of a few new features that Uber rolled out on that Uber Black and Uber SUV platforms yesterday. These new features are designed to let riders specify preferences for their trip before they even get inside the car. The most popular new feature is “Quiet Mode” which lets users choose between “quiet preferred” or “happy to chat” for each ride within the app.

“Uber Black and Uber Black SUV riders told us they wanted high-quality service and premium comfort,” Uber wrote in a blog post. “That’s why we’ve improved features and requirements to meet …

Many Android users love Google Pay as it makes paying for things through your phone extra simple. Google Pay is a digital wallet on the Android platform that allows easy tap-to-pay purchases on mobile devices. Now, Uber Riders with Android devices can use Google Pay as a possible payment for their Uber rides. Want to enable Google Pay on your Uber account? Follow the steps below to set Google Pay as your preferred payment method.

1. Select "Payments" in the menu in your Uber app
2. Tap "Add Payment Method"
3. Tap "Google Pay", then "Enable"
4. Follow the prompts …

Have you ever been at an airport, a concert, or a sporting event when you tried to call a rideshare? Not only is it mayhem trying to find your ride, but you may notice that the price for your ride also increases. How about, have you ever been charged a fee from Lyft and have no idea what it is for? Additional fees and surcharges can be maddening, especially when it is unclear why you are being charged. To help clear up some of the confusion, we made a list of Lyft surcharges and fees that you might encounter when …

Lyft recently announced some big updates to their "Personal Power Zones" that replaced their well-known Prime Time Earnings system. Personal Power Zones appear when there’s high demand nearby, making it easy to see exactly where drivers will earn bonuses. These new individualized zones are customized based on the current location of the driver. Also, with Personal Power Zones, you’ll see the actual amount of the bonus earned, not a percentage like with Prime Time Earnings. This is a big transparency win for drivers as Power Zones make it easier to see exactly how much bonus cash you will receive up …