Uber's New PIN Pickup Feature: How does it work?

Posted by: Lilly Kenyon Jul 24, 2019
Updated Jan 16, 2020


In an effort to reduce congestion and speed up pickups at major airports, Uber is testing out a new PIN enabled pickup feature at Portland International Airport. The new PIN pickup gives riders a one time six digit code, or a personal identification number (PIN), to enter into their app when they are ready to be picked up.

Here is how it works:

When a passenger orders an UberX from Portland International Airport they will be instructed to make their way to the dedicated Uber pickup zone. At this time the app will also give the rider a six-digit personal identification number and will instruct the rider to provide this number to the first available driver in the queue. 

Drivers will wait in the queue for the next available rider, moving up as customers get in cars ahead of them. Drivers do have the ability while in the queue to "snooze" for 4 minutes if they are busy.

Once the rider PIN is given to the driver, the driver will type the code into the app and the ride will commence as normal.

Lyft also recently released a similar feature at Portland Airport, though their PIN only uses a 4 digit code.

What to expect moving forward:

If the Portland PIN pickup is successful then you can expect to see this feature deployed at other airports as well. 

While this new system is expected to make ridesharing simpler in busy locations we still urge our riders to keep a sharp eye out and make sure to verify their driver and the car before getting in any vehicles!

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