RideGuru Newsroom

If you have used a ridesharing service before, you probably have encountered at least one issue during your ride. Here are some of the most common questions passengers ask during and after taking their Uber or Lyft ride, as well as steps you can take to get your issues resolved.

1. You left an item in the rideshare vehicle.

If you leave an item, such as your phone, wallet, or headphones in the car, you can easily get your items back. Keep in mind, it will cost you (at least if you leave it in an Uber), so try to remember …

The latest in all things Uber – London recently decided to not renew the rideshare company’s license to operate in the city. London is Uber’s largest European market. This is a huge loss for Uber.

The Transport for London committee made this decision, as well as decisions to continuously regulate taxicabs. They stated the reason for this decision is attributed to Uber’s corporate culture, declaring that the company demonstrates a “lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications.”

Some of the issues Transport for London had with Uber are …

When riding in any rideshare service, both passengers and drivers have the opportunity to rate each other after each ride. The ratings are usually out of five stars and allow services like Uber and Lyft to monitor drivers and passengers to make sure they are acting in accordance with rideshare policies.

For drivers, having a bad rating can determine your future with the company. For Uber and Lyft, when a driver rating goes below a certain threshold, your driver account is disabled. For passengers, you will not be able to use the service.

While having a low rating may …

First time taking an UberPool? We're here to help. Here is a list of guidelines for what to do, and what not to do, when riding in an UberPool. Keep in mind that these guidelines also apply to other shared ride services such as Lyft Line!

DO:

Leave yourself enough time. Taking a carpool service often requires your driver to take you a bit out of the way to pick up other passengers. The driver may not always take the fastest or most direct route to your specific destination when there are other stops to be made along the way. …

Uber has been in the news for the greater part of this year, and it hasn’t been for the good. Finally, Uber took the necessary steps to replace their fearless leader and chief executive officer. It was unclear for a while who would take over the position from Travis Kalanick who was Uber’s CEO during recent scandals.

Kalanick admitted to having personal issues that hindered his ability to perform as the leader Uber needed. After stepping down, Uber’s board took on the task of finding a new fearless leader. Jeff Immelt, the chairman of General Electric was the top candidate …