Ask a RideGuru

Is it true that Lyft drivers can ban passengers?

Posted by cContino77 153 7 years, 8 months ago   (1 comment)   1 guru answer

How many lost items do drivers see? How often?

Posted by TonyAlmeida 1149 Rider 7 years, 11 months ago   (6 comments)   1 guru answer

Can an Uber driver cancel the ride and kick out a passenger mid ride?

Posted by Anonymous 3460 Rider Driver Driver 7 years, 9 months ago   (3 comments)   1 guru answer

Why does Uber not always send the closest driver?

Posted by Anonymous 3460 Rider Driver Driver 7 years, 6 months ago   (9 comments)   1 guru answer

How does Uber match up its riders and drivers?  How does Uber's algorithm work in terms of paring up users? …

Are taxi and Uber drivers legally responsible for what happens in the backseat of a car?

Posted by Anonymous 3460 Rider Driver Driver 8 years, 4 months ago   (0 comments)   1 guru answer

Can I smoke in an Uber?

Posted by joeyj 422 Rider Driver 7 years, 11 months ago   (11 comments)   1 guru answer

Just like the title says. Can I smoke cigarettes? What about cigars. Or you know, other stuff. What about vaping?

Is Uber permitted / allowed to pick up at my airport?

Posted by Anonymous 3460 Rider Driver Driver 8 years, 10 months ago   (2 comments)   1 guru answer

This is a popular question.  Can my Uber or Lyft pick me up at my local airport?

How would a Autonomous Uber handle ambulances? Would it pull over automatically?

Posted by SmittenKitten 2098 Rider 7 years, 8 months ago   (3 comments)   1 guru answer

How can you know if a lyft or uber driver is available in an area?

Posted by Anonymous 3460 Rider Driver Driver 7 years, 8 months ago   (1 comment)   1 guru answer

Can you select the gender of the operator?

Posted by AnonymousRider 453 Rider 7 years, 3 months ago   (12 comments)   1 guru answer

How much are these GPS-enabled dockless rental bikes? Are they cheaper than UberX?

Posted by BehindTheName 113 Rider 7 years, 6 months ago   (7 comments)   1 guru answer

As a driver, can I use an alias, a different name, instead of the real name? For safety.

Posted by DonutDrivers 246 Driver Driver 7 years, 8 months ago   (7 comments)   1 guru answer

This would most likely be after the background check with Uber, of course.  Uber would be aware of what my …

Do drivers have to enforce seat belt use to the passengers?

Posted by Anonymous 3460 Rider Driver Driver 8 years, 4 months ago   (0 comments)   1 guru answer

Lyft Passenger Going to LAX Is Left in Random Parking Lot After Driver Realizes He’ll Only Make $6

Posted by BGraft89 622 Rider Driver 7 years, 8 months ago   (14 comments)

Some sees an asshole driver.  Some sees an unsustainable business model   "Lyft driver abandons pilot in parking lot after learning …

What does TNC stand for Uber and Lyft?

Posted by Anonymous 3460 Rider Driver Driver 8 years, 4 months ago   (14 comments)   1 guru answer

Can I change Uber destination after the ride started? During the trip?

Posted by ThomBrady 123 8 years ago   (12 comments)   1 guru answer

Can the driver complete and end the ride if he has no cell phone signal?

Posted by RMaddox 109 Rider 7 years, 7 months ago   (6 comments)   1 guru answer

My house is in a deadzone and some cell phone carriers have difficult time connecting.  I just had a driver …

Can I use Uber internationally?

Posted by gen1 62 Rider 7 years, 11 months ago   (0 comments)   1 guru answer

I am traveling abroad to a few different countries, can I use my Uber account to get rides?

What are Long Pickup Fees by Uber? When does it apply?

Posted by AGirlHasNoName 116 7 years, 9 months ago   (7 comments)   1 guru answer

How much are these long pickup fees?  How are they calculated?  When does it kick in?  Is there something that …

Are UberBlack vehicles always black?

Posted by Anonymous 3460 Rider Driver Driver 8 years, 1 month ago   (2 comments)   1 guru answer