RIDEGURU
Ask a RideGuru
Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
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What do I do when I am involved in an accident or collision?
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Ride share Los Angeles
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Why Does Uber Lump In All Cancellations In The Cancellation Rate?
I took a trip request from Uber yesterday at Princeton University (a lot of different buildings.) I show up at …
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Will I be charged for the distance traveled by the driver to come pick me up?
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Can I bring along my dog as a driver?
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Why can a rider rate me who has never entered my car?
I have made a mistake by letting somebody walk to my car, and swiped to pick up before he entered …
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What is the most misunderstood thing about Uber?
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Uber Eats or Doordash: Can a restaurant cancel a driver (or request a new one) if they have had issues with the driver before?
or do they not even know until the driver walks in the door to pick up the food? Perhaps they …
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Real. Or Not?
Our car wash wants to offer special prices to Uber drivers. How can we verify that they are real Uber …
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What are vehicle requirements for Uber?
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Cancellation fees after 2 minutes? I thought we had 5 minutes to cancel?
I thought we had 5 minutes to cancel. It's always been. I saw a charge yesterday for cancelling, and when …
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How many riders and passengers can be on a UberPool?
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Hello,As an Uber / Lyft driver, how do I cancel a trip once I realize it's to...
Hello,As an Uber / Lyft driver, how do I cancel a trip once I realize it's too far, rider is …
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Thoughts on Recording Passengers?
A few months ago ABC News interviewed LegalRideshare's Bryant Greening about the case where the driver was livestreaming his passengers. …
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How do I contact the Uber driver or Uber about a lost item?
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Lyft says absolutely "no weapons", but isn't that a bit vague? Can I bring a Swiss Army Knife?
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Can Uber/Lyft drivers put bumper stickers on their vehicles? Maybe political ones?
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Can Uber drivers refuse drunken or unruly passengers?
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How do female Uber drivers stay safe?
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Do restaurants have the right to cancel UberEats orders for whatever reason? Say when they ran out of food or face a bad driver who stole food before?
I'd love to hear from someone who's on the side of the restaurant.