Ask a RideGuru
Questions from riders and drivers answered by our Ride Gurus and Rideshare Experts
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How do I ban or block drivers I do not want to be matched up with? I heard drivers can do the same with riders?
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What happen if the Uber driver's mobile get switched off before ending the trip?
What happen if the Uber driver's mobile get switched off before ending the trip?
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My phone battery died during an Uber trip. What happens?
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How do Uber Pool and Lyft Line handle tolls? Who pays for the tolls when there are multiple parties?
Can't sleep at night thinking about this. No, not yet to try. Highway, tunnels, and airport departure fees. How would …
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how much luggage can uber ride take?
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Is it safe for a women to drive for Uber or Lyft? If so, what tips do you have for a new female driver?
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How do I recognize my driver? Any tips?
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Hello,As an Uber / Lyft driver, how do I cancel a trip once I realize it's to...
Hello,As an Uber / Lyft driver, how do I cancel a trip once I realize it's too far, rider is …
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Do I need car seats for small children?
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Fasten is gone! No more Fasten in Austin and Boston
WHAT?! I thought they were doing ok? "With heavy hearts, we are writing to let you know that as …
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Can I drive for multiple Uber services? Can I swap and switch between them freely?
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How long does Uber's background check and its process take? I just signed u ...
How long does Uber's background check and its process take? I just signed up using the app and submitted the …
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What is the emergency contact for Uber?
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Can TAXI drivers use the Uber App to have access to Uber users? Can they work simultaneously as TAXI driver and UberX driver? (same vehicle)
What's special about TAXIs is that they can be hailed on the streets, right? Uber's app essentially makes that over …
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Real. Or Not?
Our car wash wants to offer special prices to Uber drivers. How can we verify that they are real Uber …
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What are the pickup policies at Los Angeles International Airport (LAX)?
Do I just request a ride after I get off the plane?
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What is someone opens a new Uber account with someone else's seldom used email?
A friend recently asked this because someone had stolen an old email account and opened an account in his name. …
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Can 2 people be picked up at separate locations for the same destination wit ...
Can 2 people be picked up at separate locations for the same destination with a single uber ride request.
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What are vehicle requirements for Uber?
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What's Uber's policy on dogs and pets on an Uber?
Can I take my pet on an UberX? What about UberPool? Does Uber allow or disallow it?