×
Post New Topic

Can someone explain the $5 cancellation fee for Uber?

{{ ratingSum }}
andrealemoyne
87 Rider
 Posted 4 years, 5 months ago

This annoys me so much. I just requested an Uber and it said 2 minutes away. Great. I go outside to wait and all the sudden I look at my phone again and the Uber took a wrong turn and is now 15 minutes away. I ordered an Uber because it was supposed to be FASTER than walking. So i cancelled the ride. I was only going 10 blocks. They changed me $5!! It's not my fault the driver is incapable of following directions to pick me up. 

The Guru Take

Comments

    {{ ratingSum }}
    Tmaily
    10 Rider
     4 years ago

    This always makes me so mad! I get I can dispute this but I don't always have time to deal with Uber's shitty customer service. First they make me late, then they make me dispute charges. Get your act together Uber.

    {{ ratingSum }}
    GiGi
    28
     4 years ago

    sometimes i call the driver to see where they actually are before cancelling the trip.

    {{ ratingSum }}
    sallyT
    20
     4 years ago

    THIS HAPPENS ALL THE TIME!! I see it cross my street on the app and totally forget to turn. You should dispute the charge. I do that almost every time they try to charge me. It looks like they credit to my account every time.

    {{ ratingSum }}
    jessica li
    17
     4 years ago

    that's what you get when you are lazy

    {{ ratingSum }}
    Karajoe
    20
     4 years ago

    the driver may not have taken the wrong route, but sometimes uber isn't callibrated correctly

    {{ ratingSum }}
    mitchelljordan
    12
     4 years ago

    You can dispute the fee if you think you shouldn't have been charged. Uber might be able to credit your account if it's a legitimate reason to cancel