I've been getting a few complains about the smell of the car attached with negative ratings, i.e. lower than 5. I don't get it why this is happening because my car does NOT smell and people have complimented the smell of my air freshener. I know they are genuine too.
Then a friend who used to be a taxi driver (many years ago) told me passengers sometimes despise air freshener. I don't get it because I buy neutral ones like "linen" and "rain".