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Uber Deactivation for Safety Concerns

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npriddy
24 Driver
 Posted 6 months, 3 weeks ago

This week I was three weeks from my two year anniversary with Uber. I have a 4.94 rating (490 5 star, 4 4 star, 6 1 star) and I have done over 4800 rides. I have had no accidents, only one ticket over a year and a half ago and it was my word against the officers (yellow light/officer said red). I never cancel on riders other than no-shows or extreme conditions such as the car breaking down. I almost always beat the time given on the app - I never pause when going to get a passenger. I felt I was doing the best any driver could possibly do. I go out of my way to help my passengers. This last week I get this message on my app that said "Account needs attention" and something like "Please contact support". When I tried to go online Friday night it wouldn't let me. 24 hours later I get a response. "During a recent review, we noted that your account is associated with multiple reports of safety concerns. You were previously notified that repeated reports of this nature could lead to loss of access to Uber apps. As a result, your account has been deactivated." I questioned them an they just kept up with the same basic response and wouldn't tell what the safety concerns were. I only know of one complaint back in May where a rider complained I didn't wear a mask, but that NEVER happened. I wore my mask religiously. At the time I tried handling it but was ignored. It was a false report. I am deactivated and have been completely cut off now. In my mind I think someone at Uber decided to get rid of some drivers in this area and fired me and used "safety concerns" as a reason. I don't believe this had anything to do with safety concerns. Anyone else experiencing this?

Comments

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    JessicaBordelon
    5
     6 months ago

    You will not get anywhere messaging them. They rarely read the messages and just “auto reply.” It’s infuriating!!!

    The ONLY way to address the issue and get reactivated is to go into one of their Greenlight Offices. The associates there are always very helpful. They will look up any complaints in the system and provide you with detailed information in the unlikely event they are substantiated.

    They will then be able to contact corporate/customer service directly for you to correct all discrepancies and reactivate your account.

    Show Hide  3 Replies
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      npriddy
      OP 24 Driver
       6 months ago

      Thank you. This is very helpful. There is no Greenlight Office any where near Buffalo.

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        JessicaBordelon
        5
         6 months ago

        I’m actually in Buffalo! I didn’t know they closed the location on Delaware (Target plaza by Delta Sonic), but I see they closed on September 13... If I find out about an alternative, I’ll message you. I think there was an office downtown, but I can’t be positive 

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      LCarpenter
      218 Rider Driver
       6 months ago

      This is 100% true. Using the messaging only yields canned copy/paste responses, especially when it comes to deactivation issues.

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    ErasDrivingCo
    137 Driver
     6 months ago

    You should be able to have your voice be heard. Total BS. Not to mention you should be able to see the claims and complaints supposedly filed.
    If they’re claiming there have been multiple, why didn’t they warn you before? Why didn’t they reach out to you to try to fix the problem? This thing is especially sketchy because they’re simply not being transparent.

    Sorry to hear this.  

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    SirLoinofLamb
     1 month ago

    I have had zero complaints in 4 years. So when this happened to me the other day I was perplexed. Over 8,000 trips in 4 years, 100% from restaurants, 100% from customers, 4.91 on the passenger side. No complaints of DUI, weed, anything like that. No harassment complaints. Nothing. No accidents, my background checks are all clear, my documents are all up to date, it makes no sense. My wife thinks it's because of the free tuition. I had been Platinum, but when the pandemic hit I basically stopped doing Uber except here and there. My last trip was 3 weeks ago. The wife says they're cleaning house, probably. Whatever. I'm mostly over it. But to add insult to injury they banned me from ordering food or rides. I never order rides, but food I do on occasion. My Postmates account works fine to work and order, which adds to the confusion. 

    Ultimately I make more doing Grubhub, Doordash, and Instacart now. And I can always do Lyft. 

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    SirLoinofLamb
     1 month ago

    Exact same thing just happened to me with over 8,000 trips and they refuse to say why.

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    ShadyPeteMD
    185 Driver
     6 months ago

    Uber probably decided to reduce the # of drivers in that particular region. They are known to "cut off" drivers when a market reaches a saturation. 

    They do this so they can keep the pay level above a certain threshold. In some ways, it makes sense; fewer drivers, steady demand, and more each driver makes. Then they advertise that in regions where they need drivers and in court where the quality of driver lives are questioned.

    It is a bully move for sure. 

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    MickDorsey
    102 Driver
     6 months ago

    Are you suspecting by “safety concerns”, you think this could be a Covid related thing?  Like not wearing a mask?

    Their warning is so vague. That’s ridiculous. This is our livelihood here 

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    Survey_Ezra
    2 Driver
     4 months ago

    A company I am working for is developing an alternative, but safer and more driver-oriented solution in ridesharing services.

    Sharing your thoughts and opinions via our survey will greatly help with future development!

    https://forms.gle/EaDbSUAoV9n8FMk6A

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    e.j.garcia.1013
     5 months ago

    I’ve experienced exactly the same thing in DFW! They only respond with the scripted responses already provided but Uber, and what really gets me, is that Uber pays these idiots to sit behind a desk and just click at responses to send us. A computer could easily do the same, and pay us more per mile and minute with the savings they’d have. I literally had this happen to me earlier this year, and now just about an hour ago Lyft has deactivated my account because checkr reported to then again because amazon flex was doing my background check! This is so ridiculously annoying! I have literally 5.0 star rating, and my riders absolutely love my service, but do the companies even attempt to look at reviews or reachout to passengers for feedback? Nope, that would require people to actually do work, which we all know they don’t like for their corporate employees to have to do. 

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    MickDorsey
    102 Driver
     6 months ago

    Did you ever figure this out?  These types of stories freak me out and give me nightmares. It's like constantly working/living in fear that you can lose your job at any point, and it isn't even your fault. You can be the best worker and you can still lose your job completely, and there's no severance or benefits that you can leverage. You are just completely cut off. 

    I have family to feed. and I feel so helpless that this can happen at any point for no reason or by some random whim of a passenger.

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    T-RabitDriven
    221 Driver
     6 months ago

    Not to fan the conspiracy theory, are drivers entitled to additional benefits at their second year anniversary? Do they get extra pay, benefits, rights, etc.?  I saw you were almost at your two year mark.  Maybe something to do with employee vs. contractor thing?

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    hanktoto
    167 Rider Driver
     6 months ago

    Tweet at them over and over and over. Best way to get an actual human...

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    breakingbread
    266 Rider Driver
     6 months ago

    Where are you located? I wouldn't be surprised if they are trying to cut down on drivers in some areas. This is such bullshit.

    Show Hide  1 Reply
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      npriddy
      OP 24 Driver
       6 months ago

      I'm located in Buffalo New York. After the unemployment ran out a lot of drivers came back online and it became harder to get rides so I believe you are right and that they needed to cut down on drivers.


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    JPoland
    179 Driver Driver
     6 months ago

    What does “during recent review” mean anyway?  

    During a recent review, we noted that your account is associated with multiple reports of safety concerns.

    Are they usually not checking?  Was this a spot check? I feel like they should always be aware of drivers getting complaints, and they should have a proper process