×
Post New Topic

Why would you report that an Uber driver is "unprofessional"?

{{ ratingSum }}
fpressly
4083 Rider Driver
 Posted 2 years, 2 months ago

This whole ratings qrap is BS to me. I was dinged once for being “unprofessional” for wearing my cap backwards. Out of 2,000 rides I have been hit for “safety” twice. No explanation, no “learning experience” no ability to confront or question. You stand accused of something vague which has no “answer”, no remedy, no fix. Riders use the “feedback” system for their own purposes and the rating system is an opportunity for the rider to vent their angst about their own lives. They have no idea of the ramifications of their complaints or how easily Uber/Lyft bar people from the platform even with unsubstantiated complaints.

Twice, after long shifts and being extremely tired, I have been accused of being intoxicated. Both times I went immediately and had an EtG 80 test done (shows any consumption of alcohol in the past 80 hours) and of course they were negative because I don’t even drink alcohol except an occasional beer at a cookout. Both times Uber still suspended me from the platform for 72 hours. The problem is there is no repercussions for the rider to say or do anything to hurt the driver. They could be 100% lying and Uber/Lyft will still act and the anonymous complainant/rider slips away into the shadows never to be seen again. Hard truth is folks, drivers are expendable.

To me, if you have 2,000 rides and less than a quarter of 1% have a complaint, that’s just the price/odds of doing business with the public. For my own safety I have implemented a vidcam of the inside of the car to record all happenings. Hard to argue with video/audio. Again the whole rating system is BS. More important are the wr...

Read more...

This whole ratings qrap is BS to me. I was dinged once for being “unprofessional” for wearing my cap backwards. Out of 2,000 rides I have been hit for “safety” twice. No explanation, no “learning experience” no ability to confront or question. You stand accused of something vague which has no “answer”, no remedy, no fix. Riders use the “feedback” system for their own purposes and the rating system is an opportunity for the rider to vent their angst about their own lives. They have no idea of the ramifications of their complaints or how easily Uber/Lyft bar people from the platform even with unsubstantiated complaints.

Twice, after long shifts and being extremely tired, I have been accused of being intoxicated. Both times I went immediately and had an EtG 80 test done (shows any consumption of alcohol in the past 80 hours) and of course they were negative because I don’t even drink alcohol except an occasional beer at a cookout. Both times Uber still suspended me from the platform for 72 hours. The problem is there is no repercussions for the rider to say or do anything to hurt the driver. They could be 100% lying and Uber/Lyft will still act and the anonymous complainant/rider slips away into the shadows never to be seen again. Hard truth is folks, drivers are expendable.

To me, if you have 2,000 rides and less than a quarter of 1% have a complaint, that’s just the price/odds of doing business with the public. For my own safety I have implemented a vidcam of the inside of the car to record all happenings. Hard to argue with video/audio. Again the whole rating system is BS. More important are the written comments people have taken the time to make. Giving star ratings is a momentary off the cuff reaction. Written comments take time and thought.

I think the driver and the rider should have two choices, 1. I WILL ride with this person again. 2. I WILL NOT ride with this person again. Then let the computer do the rest to match appropriate combinations of rider/driver. Either you are willing to deal with this person again or you are not. That is all that should matter. If enough drivers say they will not deal with a rider that rider is banned. If 20–25 riders in a certain time frame say they won’t ride with this driver again; sorry bro, we got to investigate that. 25 strangers can’t all be liars. Time for corrective measures.

While I am at it, I would like to mention to those of you who are interested in driving for Uber or Lyft and are enticed by the bonuses for signing up and delivering a certain number of rides in a set time frame. Beware. Make sure the geographic area where you are working IS ABLE TO DELIVER THE NUMBER OF CALLS NECESSARY for you to achieve that goal (factor in the saturation of drivers in that city). When I first signed up for Lyft in Greenville SC I was only getting 3–4 calls a day (in an afternoon six hour shift) and didn’t even get close to enough rides for the sign on bonus. Still unsure if that was low demand or if Lyft was choking back my ridership so I could not make bonus.

Adding Uber boosted me to 25 calls a day. 25–30 rides a day is average. During a Clemson home game, my busiest day ever, in one 24 shift I delivered 58 rides. My best day was $850. The rider, on a long haul, agreed to pay twice the Uber for an empty return and gave me a $100 tip. It was a 12 hour excursion.

Thanks for your upvote.

Read less...

Comments

    {{ ratingSum }}
    Wes
    1600 Rider Driver
     2 years ago

    The question being "why would you" and the truth is, I probably wouldn't as I"m sympathetic being a driver myself.  However with that said, there's a few things that I've encountered as a passenger that I do feel are unprofessional.  First is extremely foul language.  If the passenger uses the langauge first, then I suppose all is fair game, but don't throw out the F-Bomb until you are sure that's acceptable with the passenger.  Secondly is dressing like a punk.  Just DON'T or somebody will nail you for that.  And most important, clean your dang car folks!  I'm shocked at the dirty cars I've ridden in.  So dirty that I worried about them soiling my clean clothes!!!  The car should be vacuumed daily (if needed) and please folks, clean the INSIDE of the windows occasionally.  I was in a car in Dallas TX where the windows inside were so dirty they distorted the view. 

    I make it a point to have my car clean (spotlessly) and smellin...

    Read more...

    The question being "why would you" and the truth is, I probably wouldn't as I"m sympathetic being a driver myself.  However with that said, there's a few things that I've encountered as a passenger that I do feel are unprofessional.  First is extremely foul language.  If the passenger uses the langauge first, then I suppose all is fair game, but don't throw out the F-Bomb until you are sure that's acceptable with the passenger.  Secondly is dressing like a punk.  Just DON'T or somebody will nail you for that.  And most important, clean your dang car folks!  I'm shocked at the dirty cars I've ridden in.  So dirty that I worried about them soiling my clean clothes!!!  The car should be vacuumed daily (if needed) and please folks, clean the INSIDE of the windows occasionally.  I was in a car in Dallas TX where the windows inside were so dirty they distorted the view. 

    I make it a point to have my car clean (spotlessly) and smelling fresh EVERY time I go to do rideshare.  And several thousand rides later, i'm still at a 4.93 and thankfully have never had a "1 or 2 star" rating.  Being clean and professional really DOES make a difference IMO.

    Read less...

    Show Hide  2 Replies
      {{ ratingSum }}
      danirevd
      77
       2 years ago

      I would have to agree on the foul langauge or being overly persistant on a viewpoint. I will rate someone lower if they start making controversial conversation with me and I feel uncomfortable.

        {{ ratingSum }}
        Bigfrank
        440 Driver Driver Rider
         2 years ago

        How about a series of rapid farts ?

    {{ ratingSum }}
    tdg54
    12 Rider Driver
     5 months ago

    I think a rating below 4 needs to have a reason. If there's no reason, then it shouldn't count against my total. 

    {{ ratingSum }}
    RedANT
    1067 Rider Driver
     2 years ago

    Some people do it just to be assholes or to try to scam a free $5 ride.  Is it worth your Uber drivers job to save $5?  For some people, the answer is unequivocally YES. 

    My record so far is (on one run)

    Safety:  Driving

    Professionalism:  Professionalism, Conversation and Comfort 

    Do the right thing, don't sweat the BS, and your overall stats will speak louder than the scammers. 
    {{ ratingSum }}
    wraiththe
    200 Driver
     1 year ago

    The only problem with "would you ride with this person again" is that if you drive say a prius and they would prefer a larger car... they will say "No." So this is flawed as well.

    {{ ratingSum }}
    ChrisWeston
    95 Rider
     2 years ago

    It's just a matter of the distance between the expectations vs. what we experience.  When there is a gap, where the expectations exceeded the reality, that's when the driver can be unprofessional.