Looking for a phone number to contact Lyft? A 24/7 hotline does exist for Lyft in cases of accidents, citations, and safety incidents. Lyft specifies these as urgent situations in need of immediate contact. Any other situation does not require placing a call with the hotline. Before calling Lyft, if you are in a dangerous situation or someone’s safety is at risk, call 911 or the local authorities before contacting Lyft. Safety should be the number one priority. If you are in an accident, have a citation, or a safety incident, you need to go to the page “Report an accident, safety incident, or citation,” click "Report an Accident", enter your phone number (including your area code) and once again click on "Report an Accident" to submit your number. You should receive a call from Lyft within a few seconds. Only use this when you absolutely need assistance immediately.
If you have a less urgent problem or question, Lyft has an extensive Help Center tailored to help drivers and riders alike with problems big and small. When the Help Center does not solve the problem, you can contact Lyft through the Help Form on their website. Lyft employees trained and qualified support staff to make sure problems are solved quickly and efficiently whether it’s via phone or help form.
Some concerns or problems are related to specific rides. If you are a driver and you had an issue with a specific ride, go to the “Earnings” tab within your app and click on the ride your problem pertains to. Then, click “Get Help” for more information. You can also click “Call Me” to speak directly with a Lyft representative. You do not need to enter your phone number. You should receive a phone call within two minutes of hitting the “Call Me” button.
If you are a rider and need to address an issue with a specific ride, go to "Ride History" within the app and click on the ride in question. Then click on "Get Help" to find popular resources.
Finally, if all else fails try contacting Lyft Support on twitter!