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RideGuru Newsroom

Uber Cancellation Fees: How to Avoid and Dispute a Cancellation Fee

Posted by: RideGuru Team in Rider Community 1 week, 4 days ago

Uber Cancellation Fee


The Uber platform lets both riders and drivers cancel rides for any reason, however, in some instances a “Cancellation Fee” may occur. Sometimes, the rider may even be charged a fee if the driver is the one who cancels! This can cause some confusion and frustration when riders feel they were treated unfairly. Here is every instance in which you will be charged a cancellation fee and how to fight a fee if you feel you were wrongly charged.


Shared Rides Cancellation Policy

If you cancel more than 1 minute after your POOL request has been accepted OR if your …

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Lyft x ADT: How to Request Emergency Assistance During your Ride

Posted by: RideGuru Team in Driver Community , Rider Community , Rideshare Knowledge 1 month ago

Lyft partners with ADT

If you need emergency assistance during your Lyft ride, you can now easily request help discreetly from the Lyft app. In partnership with ADT, Lyft has enabled a new safety feature that allows riders and drivers to quickly get help if they ever feel they are in an unsafe situation.

Request Help as a Rider

Lyft riders can request help discreetly by tapping ‘Alert 911 silently’ in the Lyft app. You have 10 seconds to cancel the request, after the 10 second period a member of the ADT team will contact law enforcement and share your location details. You will …

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Lost an Item in an Uber? Try this!

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 1 month, 1 week ago

Have you lost an item in your Uber? Here is the best way to ensure you get your lost item back!

The first step (and best way) to retrieve a lost item in an Uber is to contact your driver. Uber has outlined the below process for contacting your driver.

How To Contact Your Driver

1. Open the Uber app and tap the menu icon, then "Help"
2. Tap "Trips and Fare Review" and select the trip you took
3. Tap "I lost an item," then "Contact my driver about a lost item"
4. Enter your phone number and tap …

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Driver Supply is Down, Ridership is Up. Here's How it Impacts your Uber Fare (2021)

Posted by: RideGuru Team in Driver Community , Rideshare Knowledge , Travel/Wanderlust 1 month, 3 weeks ago

Uber and Lyft Prices in 2021

It is the perfect storm. A newly vaccinated population, emboldened to leave their homes again, meets a driver shortage, causing surge pricing to reach an all time high. Current demand for ridesharing is exceeding the number of drivers on the road in many cities around the United States and travelers are sharing their horror stories.

A little over a year ago, many drivers quit utilizing ridesharing platforms as a means of income due to the Covid-19 Pandemic. With various forms of financial aid such as pandemic unemployment assistance and multiple rounds of PPP loans, drivers have been able to make …

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Italy Travel has Opened Back Up! (Here are the Travel Rules for Visiting Italy 2021)

Posted by: RideGuru Team in Travel/Wanderlust 2 months, 1 week ago

Travel to Italy Resumes

On Sunday, Italy officially re-opened their borders to vaccinated travelers from several destinations, including The United States. This decision comes just weeks after the country first announced its intentions to begin welcoming travelers from outside the European Union again.

Italy has slowly been easing their lockdown restrictions that have been set in place due to Covid-19. Over the past month restaurants and popular tourist destinations like the Colosseum have begun to open back up across the country, though there is still a 10 p.m. curfew in place.

Travelers wishing to visit Italy must travel on a “COVID-free” flight, a flight …

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