RideGuru Newsroom

We are frequently asked by our members why they have been overcharged by Lyft. Sometimes there is an easy explanation, a fee or toll that was unexpected, but other times Lyft has made a mistake resulting in a higher fare. Here are all the reasons you may feel you were overcharged for your ride and what to do in each situation.

Your driver took a “poor route”

This is perhaps the most common reason why people end up with higher fares than they were expecting. Lyft drivers are expected to use the outlined route and GPS to navigate to your …

Uber and Lyft are threatening to halt their ridesharing service in California after a judge rejected the companies’ effort to delay an order that forces the companies to classify drivers as employees. The popular ridesharing companies were given 10 days to reclassify their drivers in California as employees which according to Uber and Lyft is near impossible. The deadline to reclassify is now only 3 days away, August 20th, and Uber and Lyft have said that if they are forced to stick with this deadline that they will need to “go dark” in California for some time. 

Uber and Lyft …

Are Uber Hubs Open? What is Uber doing to ensure driver safety? Can I talk to an Uber representative?

Uber has recently decided to open 33 Greenlight Hubs around the country in order to better distribute Covid-19 safety supplies to its drivers. Uber will be mainly offering face masks to drivers but some hubs have additional supplies available such as safety placards and cleaning products. All products are being given to drivers for free.

For Greenlight hub locations that have opened please visit this help page on Uber or scroll to the bottom of this article. Note that these locations …

With federal unemployment benefits expiring many drivers are expected to return to work soon. With the anticipation of many new drivers hitting the road again, public health researchers at New York University in partnership with the Independent Drivers Guild are launching a Coronavirus safety training course for all rideshare drivers.

The course will be conducted via online video seminars with various public health professionals delivering the material to viewers. The course is designed to teach drivers proper disinfection protocols and ways they can minimize virus spread. While some drivers may feel that safety protocols are fairly self-explanatory by this point, …

Nothing is more frustrating than ordering that pizza you have been craving all day, only to find out the cost is going to be twice as much as you anticipated due to last minute fees. While we wish there was a way to avoid the extra fees on Uber Eats, they are there for a reason and are not going anywhere anytime soon. However, we have outlined every fee you may encounter so you know what to expect before getting your hopes up at that sweet philly cheesesteak deal you are about to score.

There are three main fees associated …