RideGuru Newsroom

How you can help support Ukraine through the Uber app

Posted by: RideGuru Team in Announcements , Driver Community , Rider Community 5 months ago

Uber Supporting Ukraine

The war against Ukraine has rapidly become an international crisis affecting millions of innocent people. As the situation continues to develop, various countries, companies, and individuals are doing what they can to help those in need. Uber is the most recent company to pledge support, particularly for impacted employees, riders, and drivers.

Their first effort includes launching an in-app donation button which allows Uber riders across the United States to make easy and seamless donations to the International Rescue Committee. Uber plans to match all donations made through the app up to $1 million. Further, Uber is also planning to …

read more


How to Dispute an Uber Charge

Posted by: RideGuru Team in Rideshare Knowledge 5 months, 1 week ago

Dispute Uber Charge

Do you have a ride or Uber eats charge you do not recognize on your account? Are you worried your Uber account has been hacked?

Luckily, Uber makes it simple to dispute a charge through their app, over the phone, or on their website! 

Before you start the process of disputing an Uber charge, it is important to make sure that the charge you are seeing is not one of the following:

  1. A Temporary Authorization Hold. Uber will sometimes place temporary holds on your card but they will remove this fee within a couple days.
  2. A Cancellation Fee. Uber charges …
read more


Do I still have to wear a mask in my Uber?

Posted by: RideGuru Team in Rideshare Knowledge 5 months, 2 weeks ago

Uber Mask Policy

UPDATE: As of Tuesday, April 19th, 2022, Uber no longer requires riders or drivers to wear masks.

Yes, as of now, Uber is still mandating that all riders and drivers wear a face mask while in an Uber, regardless of vaccination status.

While some areas of the country are opening back up and not mandating masks in establishments or schools, Uber’s mask policy is still in effect as part of its “No Mask, No Ride” program.

Uber’s “No Mask, No Ride” policy starts from when your driver picks you up until they drop you off, in other words, you …

read more


Breaking Down Your Uber Rating: Find Out How Many 1 Star Ratings You Have Been Given!

Posted by: RideGuru Team in Driver Community , Rider Community , Rideshare Knowledge 5 months, 3 weeks ago

Uber Ratings Breakdown

Has your Uber rating suddenly dropped? Do you ever wonder which of your drivers gave you a poor review and why?

Uber is finally opening the curtain on ratings and showing riders and drivers exactly how their rating is calculated. Now, within the Uber app, users will be able to see how many 5 star ratings, 1 star ratings, and every star rating in between that they have received over the years. This is the first time Uber is sharing this breakdown of data with their users and frankly, we find it quite fascinating!

According to Uber’s newsroom, starting …

read more


What is Lyft Business?

Posted by: RideGuru Team in Rideshare Knowledge 5 months, 4 weeks ago

Lyft for business


Lyft Business is a specialized service that allows businesses the option to provide seamless rides for employees, customers, or guests. There are a few services within the Lyft Business portal that are tailored to different businesses needs such as; Travel, Commute, Events, Courtesy, Healthcare, and Higher Education. Keep reading below for a breakout of each service type.


Lyft’s Business Travel allows employees to easily use Lyft to book a car on the companies account. This allows for the company to pay for all business rides directly and for receipts to automatically be filed within the company’s profile for expense …

read more