RideGuru Newsroom

Uber’s New ExpressMatch at Select Airports

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 1 year, 1 month ago

In an effort to reduce wait times and overcrowded curbs at airports, Uber has rolled out a new program called ExpressMatch. According to Uber ExpressMatch improves ride safety, efficiency, and consistency by combining the best parts of their Prematch and PIN technology. Uber claims that through ExpressMatch, rider wait time at airports will be cut down to almost zero.

How does ExpressMatch Work?

Uber has dug through a lot of their data and has created an algorithm that can anticipate rider demand and number of requests at various airports in advance. With this knowledge they are able to send drivers …

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New Uber and Lyft Pickup Location at Dulles International Airport

Posted by: RideGuru Team in Rideshare Knowledge 1 year, 1 month ago

IAD Airport Pickup

While having to walk away from the terminal curb to catch your rideshare is common practice now at some airports, Dulles International Airport just made the switch this weekend. The curbside traffic at Dulles was getting out of hand and as a result officials created a new curb pickup location dedicated solely for rideshare pickups.

Jerome L Davis, the executive vice president and chief revenue officer at the Metropolitan Washington Airports Authority, is hopeful that this new solution will “help relieve future airport roadway congestion and simplify the process for connecting passengers with their driver”.

The new pickup spot is …

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Overcharged by Lyft? Here is what to do.

Posted by: RideGuru Team in Rider Community 1 year, 2 months ago

Overcharged for Lyft ride

We are frequently asked by our members why they have been overcharged by Lyft. Sometimes there is an easy explanation, a fee or toll that was unexpected, but other times Lyft has made a mistake resulting in a higher fare. Here are all the reasons you may feel you were overcharged for your ride and what to do in each situation.


Your driver took a “poor route”

This is perhaps the most common reason why people end up with higher fares than they were expecting. Lyft drivers are expected to use the outlined route and GPS to navigate to your …

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Will Uber and Lyft Really Pull Out of California this Week?

Posted by: RideGuru Team in Driver Community , Rider Community 1 year, 2 months ago

Uber Lyft California

Uber and Lyft are threatening to halt their ridesharing service in California after a judge rejected the companies’ effort to delay an order that forces the companies to classify drivers as employees. The popular ridesharing companies were given 10 days to reclassify their drivers in California as employees which according to Uber and Lyft is near impossible. The deadline to reclassify is now only 3 days away, August 20th, and Uber and Lyft have said that if they are forced to stick with this deadline that they will need to “go dark” in California for some time. 

Uber and Lyft …

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Uber is Opening Hubs and Handing Out Covid Supplies (Here is how to claim yours!)

Posted by: RideGuru Team in Driver Community 1 year, 2 months ago

Are Uber Hubs Open? What is Uber doing to ensure driver safety? Can I talk to an Uber representative?

Uber has recently decided to open 33 Greenlight Hubs around the country in order to better distribute Covid-19 safety supplies to its drivers. Uber will be mainly offering face masks to drivers but some hubs have additional supplies available such as safety placards and cleaning products. All products are being given to drivers for free.

For Greenlight hub locations that have opened please visit this help page on Uber or scroll to the bottom of this article. Note that these locations …

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