RideGuru Newsroom

Uber and Lyft Toll Fees 2019

Posted by: RideGuru in Rider Community , Rideshare Knowledge 2 weeks ago

For rideshares like Uber and Lyft, the highway, airport, bridge, and tunnel tolls that you incur on your trip will be automatically added to your bill at the end of your ride. The toll amount charged is based on the electronic toll collection system price, such as FasTrak, TollTag, Good to Go! Pass, or E-ZPass. Please click here for a complete list of US tolls. You can also choose to calculate the cost of your ride on RideGuru’s Fare Calculator which will also include the price of any tolls that you may incur on your journey.

Some exceptions to ...

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Uber to Deactivate Riders with Low Ratings

Posted by: RideGuru in Rider Community 2 weeks, 1 day ago

Recently, Uber announced a big change to their rider/driver rating system. Uber has always maintained that they will deactivate drivers with low ratings but now they have announced that they will also ban riders with low collective ratings from their platform. Uber has always tried to offer the best service to their customers, the riders, and as a result made the rating system a one way street - only giving out consequences to their drivers. However, drivers don’t want bad riders either and have long fought for riders with low ratings to be deactivated from the app.

Drivers have ...

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How to Use an Uber Gift Card

Posted by: RideGuru in Rideshare Knowledge 2 weeks, 2 days ago

Uber gift cards are available all across the U.S. at over 35,000 locations in chains like CVS, Target, Walmart, Sam’s Club, and Kroger, but they are also available online through Uber, Amazon, or GiftCards.com. The minimum value that can be purchased is $25 but you can also purchase up to a $200 value. Purchasing through Uber allows you to buy a physical card or a customizable digital gift card. 

Using an Uber gift card on the app is simple. The card can be used anywhere in the country where the card was purchased and you can ...

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How to use the Minnie Vans at Walt Disney World

Posted by: lilly in Rider Community , Rideshare Knowledge 2 weeks, 5 days ago

Working in the rideshare space and as an avid Disney fan, I have long been curious about the Disney and Lyft Minnie Van partnership. Aside from the fact that the vehicles are really cute all decked out in Minnie Mouse colors and polka dots, I loved the idea of an easy to use, comfortable, transport option around Disney that caters to those with young kids.

During a recent family trip to Disney world we found ourselves needing to get back to our hotel room at the Animal Kingdom Lodge resort after dining at the Polynesian's Ohana restaurant. Of course ...

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How to Order Accessible Rides on Lyft

Posted by: RideGuru in Rider Community , Rideshare Knowledge 2 weeks, 6 days ago

Lyft has recently made a big effort to include more vehicles that will cater to those with limited mobility. Ordering and accessible car through Lyft is surprisingly easy, riders simply need to turn on the "Access Mode" in their settings. Here is how you can turn on Access Mode.

1. Tap the menu icon in the top left corner of your Lyft app.
2. Scroll down and tap 'Settings'.
3. Find 'Wheelchair access' in the menu.
4. Slide the toggle to the right so it's green, see below.


5. You have now enabled "Access Mode" ! To find a ride ...

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