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RideGuru Newsroom

Uber Partners with GetUpside to Bring Promotions to Drivers

Posted by: RideGuru Team in Driver Community 2 months ago

On Tuesday, Uber announced that it had recently entered into an agreement with retail technology startup, GetUpside, in an effort to bring new promotions to their pool of drivers. Through this partnership, Uber drivers and delivery personnel will now be eligible for cashbacks and discounts at fuel stations and convenience stores.

This partnership comes at a time when all rideshare companies are struggling to retain drivers. The shortage of drivers is causing companies to look into new incentives and bonuses to entice new drivers to sign up.

In an announcement, Uber stated that the partnership would give drivers cash …

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Lyft’s Shared Rides are Back and Here is What to Expect (2021)

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 2 months, 2 weeks ago

Lyft's Shared Rides

Lyft has reinstated their shared rides option after previously cancelling the service due to the Covid-19 Pandemic. In an effort to help communities to get moving again and to provide more opportunities for drivers to earn more, Lyft has revamped and launched a brand new shared ride experience in Philadelphia, Chicago, and Denver, with plans to expand to additional markets soon. According to Lyft, their new shared rides experience is “more efficient, reliable and enjoyable for both riders and drivers.”

With the Covid-19 pandemic still in effect and the Delta Variable picking up speed, Lyft has implemented some mandatory safety …

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Uber Cancellation Fees: How to Avoid and Dispute a Cancellation Fee

Posted by: RideGuru Team in Rider Community 3 months ago

Uber Cancellation Fee


The Uber platform lets both riders and drivers cancel rides for any reason, however, in some instances a “Cancellation Fee” may occur. Sometimes, the rider may even be charged a fee if the driver is the one who cancels! This can cause some confusion and frustration when riders feel they were treated unfairly. Here is every instance in which you will be charged a cancellation fee and how to fight a fee if you feel you were wrongly charged.


Shared Rides Cancellation Policy

If you cancel more than 1 minute after your POOL request has been accepted OR if your …

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Lyft x ADT: How to Request Emergency Assistance During your Ride

Posted by: RideGuru Team in Driver Community , Rider Community , Rideshare Knowledge 3 months, 4 weeks ago

Lyft partners with ADT

If you need emergency assistance during your Lyft ride, you can now easily request help discreetly from the Lyft app. In partnership with ADT, Lyft has enabled a new safety feature that allows riders and drivers to quickly get help if they ever feel they are in an unsafe situation.

Request Help as a Rider

Lyft riders can request help discreetly by tapping ‘Alert 911 silently’ in the Lyft app. You have 10 seconds to cancel the request, after the 10 second period a member of the ADT team will contact law enforcement and share your location details. You will …

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Lost an Item in an Uber? Try this!

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 4 months ago

Have you lost an item in your Uber? Here is the best way to ensure you get your lost item back!

The first step (and best way) to retrieve a lost item in an Uber is to contact your driver. Uber has outlined the below process for contacting your driver.

How To Contact Your Driver

1. Open the Uber app and tap the menu icon, then "Help"
2. Tap "Trips and Fare Review" and select the trip you took
3. Tap "I lost an item," then "Contact my driver about a lost item"
4. Enter your phone number and tap …

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