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RideGuru Newsroom

Requesting an accessible vehicle through the Lyft app

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 7 months ago

One benefit of the advent of rideshare services is how wheelchair accessible vehicles are more readily available for passengers with accessibility needs. Lyft has dedicated an entire mode within their app to help passengers get around who need additional vehicle space and help. This mode is called Access Mode and we are going to walk you through how to enable Access Mode within your Lyft app. When Access Mode is enabled, passengers may request a vehicle that is designed to accommodate a full-sized, non-foldable wheelchair.

 

How to Enable Access Mode

  1. Tap the menu icon in the top left corner
  2. Scroll …
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Uber to Require Some Passengers to Take Mask Selfies

Posted by: RideGuru Team in Driver Community , Rider Community , Rideshare Knowledge 7 months, 1 week ago


Uber Mask SelfiePhoto Credit: CNN.com

Recently, Uber drivers have been voicing their concerns over the amount of passengers who refuse to wear masks while inside their vehicles. Furthermore, while Uber technically states that a rider must wear a mask at all times within a rideshare vehicle, they have done little to enforce this rule. This, unfortunately, leaves drivers in an uncomfortable position when they encounter a rider who refuses to wear a mask. Uber drivers either have to risk their safety and let the passenger ride without a mask or try to enforce Uber’s mask wearing rule, often at their own expense. …

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Uber’s New ExpressMatch at Select Airports

Posted by: RideGuru Team in Rider Community , Rideshare Knowledge 7 months, 2 weeks ago


In an effort to reduce wait times and overcrowded curbs at airports, Uber has rolled out a new program called ExpressMatch. According to Uber ExpressMatch improves ride safety, efficiency, and consistency by combining the best parts of their Prematch and PIN technology. Uber claims that through ExpressMatch, rider wait time at airports will be cut down to almost zero.


How does ExpressMatch Work?

Uber has dug through a lot of their data and has created an algorithm that can anticipate rider demand and number of requests at various airports in advance. With this knowledge they are able to send drivers …

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New Uber and Lyft Pickup Location at Dulles International Airport

Posted by: RideGuru Team in Rideshare Knowledge 7 months, 2 weeks ago

IAD Airport Pickup

While having to walk away from the terminal curb to catch your rideshare is common practice now at some airports, Dulles International Airport just made the switch this weekend. The curbside traffic at Dulles was getting out of hand and as a result officials created a new curb pickup location dedicated solely for rideshare pickups.

Jerome L Davis, the executive vice president and chief revenue officer at the Metropolitan Washington Airports Authority, is hopeful that this new solution will “help relieve future airport roadway congestion and simplify the process for connecting passengers with their driver”.

The new pickup spot is …

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Overcharged by Lyft? Here is what to do.

Posted by: RideGuru Team in Rider Community 7 months, 3 weeks ago

Overcharged for Lyft ride

We are frequently asked by our members why they have been overcharged by Lyft. Sometimes there is an easy explanation, a fee or toll that was unexpected, but other times Lyft has made a mistake resulting in a higher fare. Here are all the reasons you may feel you were overcharged for your ride and what to do in each situation.

 

Your driver took a “poor route”

This is perhaps the most common reason why people end up with higher fares than they were expecting. Lyft drivers are expected to use the outlined route and GPS to navigate to your …

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