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Summarily fired by Uber after they (falsely) claimed I altered documents. No recourse.

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larryshort
25 Driver Rider
 Posted 2 months, 3 weeks ago

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I drove for Uber for more than 2 years. I made them thousands of dollars. I had a high rating (4.92) and no complaints from riders.

Two weeks ago, the app stopped working for me. The error message was, "one of your documents requires attention." I logged in and looked at my documents, and all appeared to be fine. So I messaged Uber about it.

I waited a week. No response.

Frustrated that I had wasted a week with no ability to drive, I messaged again and asked what was going on. This time I received, a day later, the following rather cryptic response:

"Sorry to hear about your account status.

Your account has been permanently deactivated due to the upload of an altered document. The attempt to use a fraudulent document constitutes a breach of our terms of service.

We appreciate your understanding here. We wish you the best for your future endeavour."

I emailed back and said, "What the heck are you talking about? What document? How do I appeal?" And of course have received no response, other than them terminating my access to the app.

I had only submitted two documents recently, and neither was altered in any way. One was a copy of my driver's license which they requested and I shot on the app in response. And the other was a certificate for a Seattle City Knowledge Test which I had taken and passed.

Here's the thing: Despite all my hard work on their behalf, making them look good and earning them business, the thanks I get is this kind of crap. Probably some system glitch that made them assume I'm a criminal, and bam, don't let the door hit you on the way out. No recourse.

So I would never work for them again, of course, and in fact am...

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I drove for Uber for more than 2 years. I made them thousands of dollars. I had a high rating (4.92) and no complaints from riders.

Two weeks ago, the app stopped working for me. The error message was, "one of your documents requires attention." I logged in and looked at my documents, and all appeared to be fine. So I messaged Uber about it.

I waited a week. No response.

Frustrated that I had wasted a week with no ability to drive, I messaged again and asked what was going on. This time I received, a day later, the following rather cryptic response:

"Sorry to hear about your account status.

Your account has been permanently deactivated due to the upload of an altered document. The attempt to use a fraudulent document constitutes a breach of our terms of service.

We appreciate your understanding here. We wish you the best for your future endeavour."

I emailed back and said, "What the heck are you talking about? What document? How do I appeal?" And of course have received no response, other than them terminating my access to the app.

I had only submitted two documents recently, and neither was altered in any way. One was a copy of my driver's license which they requested and I shot on the app in response. And the other was a certificate for a Seattle City Knowledge Test which I had taken and passed.

Here's the thing: Despite all my hard work on their behalf, making them look good and earning them business, the thanks I get is this kind of crap. Probably some system glitch that made them assume I'm a criminal, and bam, don't let the door hit you on the way out. No recourse.

So I would never work for them again, of course, and in fact am going to focus my efforts on helping their opponent (Lyft, with its much more admirable company culture) succeed in kicking their ass. Thank you very much.

Anyone else experience anything like this? I'm still reeling with the injustice of it.

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    RedANT
    1029 Rider Driver
     2 months ago

    You mentioned that you uploaded a copy of your driver's license.  

    Last week while renewing my vehicle inspection at the Greenlight Hub in Seattle, I spoke with a couple of other drivers, one of whom told me that he had a problem with his driver's license after he updated the license info in their system.  He had upgraded from a standard to an enhanced driver's license, and in the process, his driver's license number changed.  (When I upgraded mine, my license number changed too)   Somehow the system flagged his account because of the change in license number.  Could this also be your problem?  

    FWIW, if you can't get anyone to assist you, I find Twitter to be a great medium to communicate with a real person.  Their reply-bot will blow you off in an email or message, but they have a live person replying to their Twitter feed, and they hate when dirty laundry like this is posted for the public to see.  (Especially as they close in on their IPO)    

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      chawes
      704 Rider Guru
       2 months ago

      they hate when dirty laundry like this is posted for the public to see

      Excellent point. I always recommend tweeting at companies in cases like this. It often works.

      If you want to go even further, contact a local news station. If it's a slow news week they might like to pick up on a sad story about a driver fired for no apparent just cause.

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        Goodideasll
        152 Driver
         2 months ago

        That’s an excellent idea Chawes! And Good Luck Larry! You sound like just the kind of driver Uber should be doing everything in their power to keep and keep happy! I am just a driver, but for my part, I apologize on behalf of Uber.

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    joeyj
    422 Driver Rider
     2 months ago

    This makes me want to go postal. It's just so typical of these silicon valley companies. We are just faceless cogs to them.

    Go Lyft. I hope they treat you better.

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    JonHogan
    83 Driver
     2 months ago

    Uber: you are guilty until proven innocent. 

    In fact, you are always guilty.  Why? Because we said so. 

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    momof4
    7517 Rider Driver
     2 months ago  (edited 2 months ago)

    Were you told you were getting appreciation bonus due on 4/27? When IPO came out Uber was giving appreciation bonuses. $100.00 for 2500 rides, $500.00 for 5000, and $1,000.00 for 10,000. Rumor has it that quite a few drivers got these emails and are now being deactivated or being told they dont qualify now because there is a problem with their documents. See this video on you tube channel  Dustin is Driving/Video name is  "Is Uber seriously taking this back" Sorry dont know how to put link up. Dont know if it helps but take a look and see. Sorry you havd to deal with this. 

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    Kendrix
    46 Driver
     2 months ago

    They must have plenty of drivers where you are from. They are just thinning out the herd and don’t care.