RIDEGURU
I drove for Uber for more than 2 years. I made them thousands of dollars. I had a high rating (4.92) and no complaints from riders.
Two weeks ago, the app stopped working for me. The error message was, "one of your documents requires attention." I logged in and looked at my documents, and all appeared to be fine. So I messaged Uber about it.
I waited a week. No response.
Frustrated that I had wasted a week with no ability to drive, I messaged again and asked what was going on. This time I received, a day later, the following rather cryptic response:
"Sorry to hear about your account status.
Your account has been permanently deactivated due to the upload of an altered document. The attempt to use a fraudulent document constitutes a breach of our terms of service.
We appreciate your understanding here. We wish you the best for your future endeavour."
I emailed back and said, "What the heck are you talking about? What document? How do I appeal?" And of course have received no response, other than them terminating my access to the app.
I had only submitted two documents recently, and neither was altered in any way. One was a copy of my driver's license which they requested and I shot on the app in response. And the other was a certificate for a Seattle City Knowledge Test which I had taken and passed.
Here's the thing: Despite all my hard work on their behalf, making them look good and earning them business, the thanks I get is this kind of crap. Probably some system glitch that made them assume I'm a criminal, and bam, don't let the door hit you on the way out. No recourse.
So I would never work for them again, of course, and in fact am g…
I drove for Uber for more than 2 years. I made them thousands of dollars. I had a high rating (4.92) and no complaints from riders.
Two weeks ago, the app stopped working for me. The error message was, "one of your documents requires attention." I logged in and looked at my documents, and all appeared to be fine. So I messaged Uber about it.
I waited a week. No response.
Frustrated that I had wasted a week with no ability to drive, I messaged again and asked what was going on. This time I received, a day later, the following rather cryptic response:
"Sorry to hear about your account status.
Your account has been permanently deactivated due to the upload of an altered document. The attempt to use a fraudulent document constitutes a breach of our terms of service.
We appreciate your understanding here. We wish you the best for your future endeavour."
I emailed back and said, "What the heck are you talking about? What document? How do I appeal?" And of course have received no response, other than them terminating my access to the app.
I had only submitted two documents recently, and neither was altered in any way. One was a copy of my driver's license which they requested and I shot on the app in response. And the other was a certificate for a Seattle City Knowledge Test which I had taken and passed.
Here's the thing: Despite all my hard work on their behalf, making them look good and earning them business, the thanks I get is this kind of crap. Probably some system glitch that made them assume I'm a criminal, and bam, don't let the door hit you on the way out. No recourse.
So I would never work for them again, of course, and in fact am going to focus my efforts on helping their opponent (Lyft, with its much more admirable company culture) succeed in kicking their ass. Thank you very much.
Anyone else experience anything like this? I'm still reeling with the injustice of it.
Comments
You mentioned that you uploaded a copy of your driver's license.
Last week while renewing my vehicle inspection at the Greenlight Hub in Seattle, I spoke with a couple of other drivers, one of whom told me that he had a problem with his driver's license after he updated the license info in their system. He had upgraded from a standard to an enhanced driver's license, and in the process, his driver's license number changed. (When I upgraded mine, my license number changed too) Somehow the system flagged his account because of the change in license number. Could this also be your problem?
FWIW, if you can't get anyone to assist you, I find Twitter to be a great medium to communicate with a real person. Their reply-bot will blow you off in an email or message, but they have a live person replying to their Twitter feed, and they hate when dirty laundry like this is posted for the public to see. (Especially as they close in on their IPO)
Excellent point. I always recommend tweeting at companies in cases like this. It often works.
If you want to go even further, contact a local news station. If it's a slow news week they might like to pick up on a sad story about a driver fired for no apparent just cause.
That’s an excellent idea Chawes! And Good Luck Larry! You sound like just the kind of driver Uber should be doing everything in their power to keep and keep happy! I am just a driver, but for my part, I apologize on behalf of Uber.
Hey everyone,
I see your messages and replies are from a year ago. I am from Chicago metro and I have been an Uber driver with a 4.97 star rating all along with more than 7000 rides. The same situation happened to me in mid March 2020 just few weeks before COVID-19 hit USA and shut everything down. I called, called, called and I think I called Uber support at least 22 times asking what have I done wrong for my account to get deactivated. I think finally the 23rd call support informed me that my driver license is fraudulent. I was just speechless when I heard that. Keep in mind, I use the same DL for Lyft as well as personal use.
long story short, I went to Uber Greenlight hub in-person and I showed them my DL. The guy held my DL at every direction looking for anything unusual and he even compared it with his own DL and there was nothing he could find wrong, BUT they still did not accepted my DL. They said to go to DMV and get a new DL as well as a letter from DMV that states your DL ha…
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Hey everyone,
I see your messages and replies are from a year ago. I am from Chicago metro and I have been an Uber driver with a 4.97 star rating all along with more than 7000 rides. The same situation happened to me in mid March 2020 just few weeks before COVID-19 hit USA and shut everything down. I called, called, called and I think I called Uber support at least 22 times asking what have I done wrong for my account to get deactivated. I think finally the 23rd call support informed me that my driver license is fraudulent. I was just speechless when I heard that. Keep in mind, I use the same DL for Lyft as well as personal use.
long story short, I went to Uber Greenlight hub in-person and I showed them my DL. The guy held my DL at every direction looking for anything unusual and he even compared it with his own DL and there was nothing he could find wrong, BUT they still did not accepted my DL. They said to go to DMV and get a new DL as well as a letter from DMV that states your DL has always been valid to date. WHAT the F***ing joke... I mean really A-hole, uneducated mother F*** peace of SH#%#T!!!! REALLY!!!
I said Ok and carried on. The next day all DVMs and every store and every place on earth shut down due to COVID-19. So, I could not go to DVM or even drive or do anything. I waited till July and took the time and visited DMV and got a new DL along with a letter from state of secretary that states when my DL was issued and my record has been super clean. Those documents cost me $29 and I had to drive around with a stupid temp DL until I got my real new DL in the mail. Went back to stupid Uber Greenlight in-person again. The same person who spoke to me last time was there. He remembered me. I showed him all the new documents and the letter he requested. They uploaded all the BS to whatever special team they have. It has been almost a week and no word of any kind. My account is still deactivated. I have a feeling this is not going to resolve and it was a total waist of F*** time and money spent.
I care less to drive for Uber and as matter a fact ever since I have been with Lyft for past ~4 years I used Uber occasionally. I am just wondering if Lyft does not have an issue with my DL and the police officers don’t have an issue with my DL and every other government facility does not have an issue with my DL ... why the F*** Uber is having an issue with my DL and accuse me of submitting a fraudulent document?
I have yet to meet again the stupidest and most pathetic people as I have met the ones I met with in the Greenlight hub. I have yet to comprehend an Uber support phone rep. That is the only job they are capable of and are the lowest human beings I have ever seen. A donkey has a better manner and brain than the Greenlight Uber reps - seriously.
Anyway folks, looks like I got pinned for the same crap you guys have and I just wish I knew what I really did wrong for my app to get deactivated after 5+ years of nothing but AWESOME service for every single 7000 plus rides I have completed.
I just stick with Lyft and do my hardest and best to weaken Uber in all my power.
If anyone here has an update on your Uber document “fraudulent” story please post here. I am very interested to know and learn about it.
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Sorry siya, that really sucks! Same kind of thing happened to me with Lyft! A year later they asked me if I wanted to drive for them again! I politely declined, the guy from Lyft was actually quite nice and empathetic. I must have talked to 30 reps while they were splaining their company’s idiotic nonsense but none actually did anything. I think both companies suck ! ( And I have plenty of examples from each!) Have A Lovely Day!
Lyft is known to thin out the drivers when their business isn't doing well. They make weird reasoning and basically stop returning your calls.
They do this in markets where they feel are too many drivers, because they feel average pay is becoming too low.
In some markets, they have to report the average pay to the authorities and if it falls under a certain threshold, they have to control the # of drivers. Technically, they don't have to have a reason to fire their drivers, (as it is all independent contractors with no benefits), but it's been brutal for many.
It also plays into their publicity too. If drivers in certain markets say they are only getting paid $10,000 a year, it'll be more difficult for them to find drivers in markets the drivers are scarce.
This just happened to me yesterday. 3 years with Uber now, 4.97 rating, no complaints. .. and they hit me with
We understand this may be as setting for you. Please no, we are aware of this issue and appreciate your patience. Your account has been permanently deactivated due to the upload of an altar document. The attempt to use are fraudulent document constitutes a breach of our terms of service. We appreciate your time spent using the driver app and we wish you the best moving forward.
No no opportunity given to discuss this matter in person or to appeal. Like you said, thx but no thanks! Don't let the door hit you on the way out kind of attitude. I drive both left and I'm actually about to apply for Via as well another app that's use in the DC area, but I'm just a little baffled at how the situation was handled and I was given no proof or documentation as to how this decision was made
Were you told you were getting appreciation bonus due on 4/27? When IPO came out Uber was giving appreciation bonuses. $100.00 for 2500 rides, $500.00 for 5000, and $1,000.00 for 10,000. Rumor has it that quite a few drivers got these emails and are now being deactivated or being told they dont qualify now because there is a problem with their documents. See this video on you tube channel Dustin is Driving/Video name is "Is Uber seriously taking this back" Sorry dont know how to put link up. Dont know if it helps but take a look and see. Sorry you havd to deal with this.
This makes me want to go postal. It's just so typical of these silicon valley companies. We are just faceless cogs to them.
Go Lyft. I hope they treat you better.
Uber: you are guilty until proven innocent.
In fact, you are always guilty. Why? Because we said so.
They flagged me today for a "fraudulent document" re: vehicle inspection....the mechanic scribbled the numeric month (September, "9") just being a Human not writing it neatly on the inspection form on a vehicle I was trying to add to account (already had one vehicle in operation).....Feel like they are accusing me of being a fraudster (I paid for the inspection also) .....Rep on the phone (script reader) was virtually useless & stated he was filing an appeal on my behalf.....If I could go to a hub and speak to a human, sure would help.....So and AI computer couldn't read the "9" properly and now I am a fraudster.....they flagged my entire account so now I can't even drive with original vehicle.....is there ant hope ? If it turns out being permanent, will a Lawyer help ??
Same thing, I have valid drivers license and they deactivated me saying my drivers lic fraudulent, wtf uber?
Yes this just happened to me today I’m beyond pissed! I have a 5 star rating and no bad feedback! They said fraud was the same exact wording to me as they had said to you. I can’t believe I ever wasted my time with them. I am a mother and they treated me like a criminal. I’m sure someone on the inside screwed up!
I believe AI bots scan documents and if it cant read something correctly, it's automatic FRAUD.....bunch of BS....and you can't get a Human with sense to talk to and work out a simple solution.....F Uber !!!
They must have plenty of drivers where you are from. They are just thinning out the herd and don’t care.
I am getting the same stupidity from Lyft. My updated background check was completed inFebruary and yet they are still denying me access in September. Very frustrating dealing with Support that will only send out canned responses. Getting the same response ‘to have patience ‘ is maddening! Good Luck LS!