RIDEGURU
Last night my two friends and I ordered an Uber after an evening at a restaurant. The final destination was entered but because we live fairly close to each other the driver agreed to stop off at my house first. All was well until my friend who booked the Uber tried to see what route would be the most sensible in order to drop off our other friend. The driver got very irritated indeed and started shouting at us so I told them that we should all get out of my house and book another trip or I would drive them myself because he was getting extremely angry. He then told us to get out of his car & he would cancel the trip. Unfortunately one of my friends started to refuse at this so he got out and pulled her out of the car. It was very frightening and we are actually quite concerned that this man is violent. There was no need for his reaction. We are all in our 50s and had not been drinking but did not want to drive ourselves because of the parking situation in London. Is there a way to recover these details as the trip has disappeared from our friend’s account?
Worried about violent Uber driver
Posted 5 years ago
Posted In
Ask a Driver
Do you have questions for your Uber anad Lyft drivers? What about tips and suggestions? Whether you are a driver or a rider, share your comments here and get responses from real rideshare drivers.
Posted By
Felicity Georghiades (FelicityGeorghiades)
19
Ride Apprentice
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Comments
Sorry that this happened to you. It’s not really an excuse but there are a lot of pay issues/passenger issues lately that are turning more and more drivers into ticking time bombs. Last night two 40 year old man childs left this in my car:
No apology of any kind, no acknowledgement of any kind. They literally acted like it didn’t happen and then they ran away from the car like it was on fire. That’s how low on the food chain some people think of Uber drivers.
A few weeks back I caught a woman snorting cocaine in my back seat. I normally don’t keep a close eye on people but this one seemed suspicious like she was trying to distract me. After denying it for a few minutes she randomly grabs the top of my forehead and tries shoving cocaine into my nose. It was pretty terrifying.
On Easter Sunday 4 drunk idiots on what was supposed to be a 3 minute ride wanted me to take them through the Whitecastle’s drive-through at 2 AM and I know for a f…
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Sorry that this happened to you. It’s not really an excuse but there are a lot of pay issues/passenger issues lately that are turning more and more drivers into ticking time bombs. Last night two 40 year old man childs left this in my car:
No apology of any kind, no acknowledgement of any kind. They literally acted like it didn’t happen and then they ran away from the car like it was on fire. That’s how low on the food chain some people think of Uber drivers.
A few weeks back I caught a woman snorting cocaine in my back seat. I normally don’t keep a close eye on people but this one seemed suspicious like she was trying to distract me. After denying it for a few minutes she randomly grabs the top of my forehead and tries shoving cocaine into my nose. It was pretty terrifying.
On Easter Sunday 4 drunk idiots on what was supposed to be a 3 minute ride wanted me to take them through the Whitecastle’s drive-through at 2 AM and I know for a fact that is a 15 minute debacle. I very politely informed them that I am not willing to do that and I could take them home two minutes away or drop them off at White Castle. The lobby is open 24 hours. These guys pulled out their cameras and started going on and on about this is what a loser looks like make sure you all finish high school so you don’t turn into this guy.
I am a pretty damn nice guy and I have a 5.0 rating with Lyft and a nearly perfect rating with Uber with around 1500 rides done for each. Nice guy or not every time this stuff happens I get pushed a little closer to the Darkside. At some point you are going to ask me to stop at the ATM and I’m going to flip out at you. It’s not your fault and I apologize in advance.
As far as taxis go a lot of them are literally committing suicide in significant numbers so I can’t imagine feeling safer with the taxis, just saying.
As far as reporting this person’s behavior go to the ride history in the app. Click on it and there should be options to report ride issues. If it’s not there for some reason check the email payment receipt they sent you there should be options there as well.
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Gross. Did you really need to post that picture? I can smell it through my phone
I’m so sorry you’ve had such horrible experiences from the travelling public. I’m really shocked. That’s just horrible.
Yeah that stuff happens once or twice a week it’s pretty brutal. My apologies I didn’t notice until I read your post a second time the driver physically dragged your friend out of the car. That is a big no-no. Under no circumstances are you to place your hands or any other part of you onto a rider’s body.
You shouldn’t bother trying to contact Uber your friend should contact the police directly. They have a special law-enforcement portal they use when they have rideshare issues.
Only twice have people refused to get out of my car I didn’t raise my voice or call the police either time. They willingly exited the vehicle once I started playing this song not even at full volume just normal volume is adequate. One tried to tough it out but at the :58 seconds mark nobody can withstand that. Hell, I even like this band and I can’t withstand it. I was giving them five more seconds and then I was going to just hand them the keys and I was going to run away.
https://www.youtube.com/watch?v=LeG-6bpeUkA
😮 😮 😮
Sorry Pinocchio, but re-posting this story under a different account doesn't make it any more credible. If you want honest opinions, please try to be honest with the other posters here.
https://ride.guru/lounge/p/accident-after-been-dropped-off-at-incorrect-location
My guess is that you're really a disgruntled cab driver who thinks that destroying the image of Uber drivers will push them back into your backseat. (and pad your wallet)
If you think you're safer in the back seat of a taxi, I encourage you to return to that. My guess is that after you've been price gouged and long hauled in a car where you're locked in the back seat behind a glass partition like a criminal in the backseat of a police car, that you'll revisit your hatred for rideshare drivers.
Remember: Drivers are MUCH more likely to be victimized by passengers.
Well, it would appear that drivers suffer far more than passengers - that much is clear. I had no idea.
However, I’m shocked that you think that I posted that other, rambling post. My syntax and grammar are far superior nor, I hasten to add, do I go around drunk. I’m not surprised that drivers feel the need to oust those sort of people from their cars because I’m not sure what else you can do.
I feel that everyone should be responsible for their actions and on that last note may I respectfully suggest that you explore your aggression issues since you sound unnecessarily angry.
Hi Felicity, Goodideasll (Lou) , here again, just watching some basketball and catching up on my industry reading - not gonna disparage RedANT or his opinion but we all have problems and I completely believe you were in the right. Yes, you may not be perfect, (only my Wife is!), but your driver was over the top wrong and aggressive and I still apologize on behalf of all of us. If I am wrong, I know that you will let me know - okay, I know that is very sarcastic but I also know that RedANTand MOMOF4 are good people, so, like every good story, we shall endeavour to carry on! GoodNight and God Bless! And GOOD LUCK!
You had no idea? Drivers pickup drunkards from bars after last call. Have you ever dealt with an unknown and unidentified drunk in your back seat of your car, demanding information, telling you where to turn, and where to go, grabbing you and being rude? Do a YouTube search. It's full of videos documenting attacks on drivers.
Am I angry? Yes. I'm angry because people come here and start conversations that paint all of us as criminals. In most cases we're the victims, not the aggressor. By all means, if you're feeling threatened by this age 60+ disabled great grandmother with a flawless 40+ year driving record, I encourage you to move back to black cabs where you can find a "better" 20 something migrant behind the wheel. Good luck.
?? Why do you think this poster is lying? I am confused?
I think many people are starting to feel this way and becoming scared of their drivers. I feel like we reached an inflection point recently. Many of us now feel taxis were safer as those were real drivers who committed to driving,l. Uber drivers are literally random people who could be driving for the first time and have no plans to drive again.
The taxi industry warned us of this year’s ago, and we ignored it all. Now we are at a point we cannot go back.
I dont think its much safer in a taxi. Google taxi driver rapes passenger, taxi driver kills passenger, etc.. More people take ride share now and Uber seems to always make the news no matter what. We have more access to news, social media, and articles than we did years ago. The more technology the more apps and access we have. We didnt have all that back in taxi only days. There also were rarely female taxi drivers. More and more female drivers are driving for Lyft and Uber. Most of them are safe to ride with. How many taxis were on the road prior to Uber & Lyft? I am sure not as many as there are Uber & Lyft drivers so of course you are going to hear of more problems. What you dont hear about are the nice, thoughtful, kind drivers that go above & beyond for their passengers. The drivers that drive drunks home and put up with all their BS while getting them home safely. How many lives have been saved due to Uber & Lyft drivers taking the drunks home? I could go …
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I dont think its much safer in a taxi. Google taxi driver rapes passenger, taxi driver kills passenger, etc.. More people take ride share now and Uber seems to always make the news no matter what. We have more access to news, social media, and articles than we did years ago. The more technology the more apps and access we have. We didnt have all that back in taxi only days. There also were rarely female taxi drivers. More and more female drivers are driving for Lyft and Uber. Most of them are safe to ride with. How many taxis were on the road prior to Uber & Lyft? I am sure not as many as there are Uber & Lyft drivers so of course you are going to hear of more problems. What you dont hear about are the nice, thoughtful, kind drivers that go above & beyond for their passengers. The drivers that drive drunks home and put up with all their BS while getting them home safely. How many lives have been saved due to Uber & Lyft drivers taking the drunks home? I could go on but I think you get my point. As usual we are all lumped together. A few are bad, lazy, rude etc so we must all be like that. Just like the priest and the cops. Few bad eggs and they are all rapist or all cops are brutalize. Yes Uber & Lyft need to step it up to help make drivers & riders more safe (Uber Beta testing something now). As far as riders getting into a car that isnt an Uber that is the riders fault. Your app shows us approaching, it lets you know we have arrived, once your trip is accepted you can see us drive to you. Check the license plate, profile pic, color, make, model. It really cant get much easier. Uber & Lyft track the drivers car and the riders phone. There are 911 buttons in riders app to contact and send police. You can share your trip with multiple people. Do taxi's have any of this? There are always going to be good, decent people and people that are horrible human beings. They are everywhere not just Uber Drivers. You must always be aware of your surroundings, know how to try & get out of situations & how to defend yourself, carry pepoer spray, knife, gun (legally). You can walk down your street in daylight and someone can attack. I dont think its fair to say "many people feel we should go back to taxi's". After reading this and googling Taxi driver attacks if you still believe that a taxi is safer you may want to carry a weapon and take self defense classes. Unfortunately the criminal element, unkind rude people, are here to stay. If you think you are safe you are sadly mistaken. Any thing a random few Uber drivers have done happen on the streets everyday multiple times per day.
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Gotta go back to Black Cabs.
Do cancelled trips. It show in your history? I’m pretty sure it does.
Your friend better open a complaint with Uber, maybe even the police and have a report written up.
You're going to file a police report because someone didn't want you in their PRIVATELY OWNED VEHICLE? The vehicle is their personal property, and if they order you out and you refuse, you're trespassing. You fail to understand the difference between rideshare and taxis, and think that the two are identical. They're not.
A taxi is a regulated transportation utility that you contract with to transport you from one place to another. If you contract a ride, they're obligated to transport you to your destination. In consideration for that responsibility, they're allowed to be hailed from the streets, have distinct vehicle markings and coloring to distinguish themselves, and usually have more options for payment, like cash. (They're also usually more expensive, which is why people have migrated towards rideshare instead)
A rideshare is nothing more than a requested carpool. You request a carpool ride via…
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You're going to file a police report because someone didn't want you in their PRIVATELY OWNED VEHICLE? The vehicle is their personal property, and if they order you out and you refuse, you're trespassing. You fail to understand the difference between rideshare and taxis, and think that the two are identical. They're not.
A taxi is a regulated transportation utility that you contract with to transport you from one place to another. If you contract a ride, they're obligated to transport you to your destination. In consideration for that responsibility, they're allowed to be hailed from the streets, have distinct vehicle markings and coloring to distinguish themselves, and usually have more options for payment, like cash. (They're also usually more expensive, which is why people have migrated towards rideshare instead)
A rideshare is nothing more than a requested carpool. You request a carpool ride via the app, Uber send that request to a driver, and if the driver is willing to carpool with you, they accept and pick you up. As a carpool, drivers aren't obligated to follow your routing demands, or to deal with your luggage, or do any of the other crap you people demand. They do it at will, and if you step over that line, they have every right to terminate the trip.
As a part time driver, I'd absolutely terminate a trip and demand that unruly passengers exit the vehicle when they show disrespect towards me. Further, I find it grossly offensive that people feel it acceptable to label rideshare drivers are potential criminals because of our occupation. Professional stereotyping at its finest. FWIW, I may drive for Uber, but that doesn't mean that I should be treated as a criminal, nor should unproven claims be levied and judgement made without substantiating evidence.
If you people really don't feel safe, why are you using Uber? Price? You're jeopardizing your "safety" to save a little money? People use it because it's generally less expensive, and it's usually much faster to get a ride. (i.e., it's more convenient)
By all means, go back to black cabs. It's time rideshare companies purge the service of disrespectful riders who profile all drivers as violent criminals, and who would rather pay higher black cab prices anyway.
"Uber driver" doesn't mean that we're dangerous, criminal persons, and I detest any insinuation to that effect. I'm an age 60+ disabled great grandmother, grandmother of six, and mother of two. I've driven since receiving my driver's license in 1975, and have been in ZERO accidents and have received ZERO tickets in the subsequent 44 years. If you think that I'm a danger, please just order a taxi.
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Thank you for your further comments Redant. I’m not sure if the journey was classed as a “car share” exactly but don’t have much experience of how it works. I certainly have a better understanding now about unpleasant passengers but I only have one question for you. You’ve said you’re a grandmother of six. Would you really be happy for this man to be driving your young granddaughter home when he’s on such a short fuse? I hope for her sake and everyone else’s that he was just having a very bad evening.
The driver started shouting at the passengers and violently and physically pulled them out of the car. These women in their fifties, and who knows where they were. You don't think that could warrant a police report?
Short of video footage, it's all really a matter of what he said vs what she said.
Unfortunate things sometimes happen, but having only heard one side of this story, I'm reserving judgement and not going to throw the driver under the bus without proof.
FWIW, being "in your fifties" is irrelevant. People need to taker personal responsibility for their safety. If the entails being locked in the backseat of a black cab on future rides, I fully support them.
I won't argue with that. He said vs She said.
I wholeheartedly agree about black cabs although I don’t want to offend all the very nice, kind Uber drivers who have replied to me! I have to confess I’ve only ever used Uber when sharing with friends who order them but up to now nothing of this sort has ever happened so I think this driver had just had a very bad day or something. Hopefully he doesn’t make a habit of it.
You are very kind and thoughtful. People should be empathetic as you are. If everyone was, the world will be a much better place.
I agree with you FlutterShy! I think that you are nice too! Thank You!
Why didnt you just put the additional stops in the app so driver could just follow the app? You would've been driven & dropped off at your own houses. You said the driver agreed to drop you all off and then you state he got really mad after you tried to find the best route. Had you put the drop offs in the app this wouldve never happened. Once you put destination in with no stops the driver is under no obligation to make additional stops. By making these added stops not on the app you are making the driver take additional time with your trip. Time is money for that driver. I may be wrong but it sounds like driver agreed thinking it was one additional stop that turned into 3 & they were not quite as close as he thought. The 3 of you are in the back deciding what would be better. Again if it was in the app the app wouldve calculated what was best. On top of that your friend refuses to get out. That is his vehicle, his business, and his livelihood. You are now costing h…
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Why didnt you just put the additional stops in the app so driver could just follow the app? You would've been driven & dropped off at your own houses. You said the driver agreed to drop you all off and then you state he got really mad after you tried to find the best route. Had you put the drop offs in the app this wouldve never happened. Once you put destination in with no stops the driver is under no obligation to make additional stops. By making these added stops not on the app you are making the driver take additional time with your trip. Time is money for that driver. I may be wrong but it sounds like driver agreed thinking it was one additional stop that turned into 3 & they were not quite as close as he thought. The 3 of you are in the back deciding what would be better. Again if it was in the app the app wouldve calculated what was best. On top of that your friend refuses to get out. That is his vehicle, his business, and his livelihood. You are now costing him time and $. He is a private contractor he has every right to ask you to get out. He couldve called the police to force you to get out of the vehicle. I am not saying I agree with this driver 100%. As a driver I do everything I possibly can. I dont yell or give my rider a hard time in anyway trist me some deserved it. Thats how I run my business. As far as the trip missing in your friends app if the driver cancelled the trip he was not paid for it. Therefore you were not charged so it wont show in your app if you didnt pay for it. I think there may be a little more to this story than is being told. This is what you are saying, 3 ladies being nice and respectful to the driver asking for driver to make additional stop close by driver agrees ladies are back there trying to plan his route and then driver flips out and goes crazy mean throwing them out of his car. Not sounding exactly the way it happened. Especially since driver took you wherever he did for free. Driver cancel means no $. Ladies shouldve put stops in the app. This is what riders do instead of putting stops in and paying maybe an extra 1.00 they ask driver to drop off friends just a block.or 2 away. BTW its never a block or 2 away. The reason I believe your stops were longer than you say is because you were back there trying to find the "sensible" route. If the stoos were not far away, you were all friends you woukdbt have to figure ot out. Sorry but I am not buying the innocent ladies who were nothing but nice and respectful. Not buying the stops were close together either. Next time order more than 1 Uber, put stops in app, or tip the driver a few bucks immediately as you are costing the driver time and money. Dont be cheap and this stuff wont happen. I can assure you if you post this in other forums drivers are not going to believe the total innocent act.
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I’m Sorry you were treated so poorly by us Felicity. There’s no excuse for such poor behaviour! Once again, I apologize and hope it never happens again to you or anyone else.
That’s so sweet of you; I think it was my first real experience of very sudden aggression and I found it quite frightening.
People are blaming this on drivers being paid poorly, but the way I see it, this is just a case of a man who has bigger problems and should not be driving people around. Or, frankly, driving at all.
I don't know why the trip would have disappeared from your friend's account. Very strange. You need to get in touch with Uber somehow and alert them. This guy is a tragedy waiting to happen.
Thank you for your reply. My main concern was that this person might behave like that with someone younger and more defenceless, over a perfectly innocuous remark. Perhaps this man had experienced one too many awful passengers that evening and just flipped at my friend asking about the route.