Viewing posts for the category Rider Community
The Uber platform lets both riders and drivers cancel rides for any reason, however, in some instances a “Cancellation Fee” may occur. Sometimes, the rider may even be charged a fee if the driver is the one who cancels! This can cause some confusion and frustration when riders feel they were treated unfairly. Here is every instance in which you will be charged a cancellation fee and how to fight a fee if you feel you were wrongly charged.
If you cancel more than 1 minute after your POOL request has been accepted OR if your …
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If you need emergency assistance during your Lyft ride, you can now easily request help discreetly from the Lyft app. In partnership with ADT, Lyft has enabled a new safety feature that allows riders and drivers to quickly get help if they ever feel they are in an unsafe situation.
Lyft riders can request help discreetly by tapping ‘Alert 911 silently’ in the Lyft app. You have 10 seconds to cancel the request, after the 10 second period a member of the ADT team will contact law enforcement and share your location details. You will …
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Have you lost an item in your Uber? Here is the best way to ensure you get your lost item back!
The first step (and best way) to retrieve a lost item in an Uber is to contact your driver. Uber has outlined the below process for contacting your driver.
1. Open the Uber app and tap the menu icon, then "Help"
2. Tap "Trips and Fare Review" and select the trip you took
3. Tap "I lost an item," then "Contact my driver about a lost item"
4. Enter your phone number and tap …
Vaccines are rolling out, borders are opening up, and rental cars are nowhere in sight. Families hoping to take their first vacation since lock down are finding themselves in a dilemma when it comes to transportation options. Due to Covid-19, there is a currently a major rental car shortage and while some people are turning to rideshares to bridge the gap, on-demand transportation isn’t always the answer. Uber is hoping to help fill this need with Uber Rent.
Uber Rent is an Uber feature that allows you to reserve a rental vehicle directly through the Uber …
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The Covid vaccine roll-out is in full swing in many states, however, getting access to the vaccine is still a struggle for many. While most people now fit the vaccine eligibility requirements not everyone can easily get a ride to a vaccination location. To help, Lyft is mobilizing partners and riders to help provide access to 60M rides to and from vaccine appointments.
The new program works like this: A contributor can choose to fund a ride for someone in need. These rides will be facilitated through local and national non-profit partners such as United Way Worldwide, National Asian Pacific …
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