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Do Uber drivers give negative reviews (1-star ratings) for short trips? I know they don't like them.

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JMartensen
162
 Posted 2 years, 2 months ago

Comments

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    SmittenKitten
    2004 Rider
     2 years ago

    Sorry folks.  This is actually a thing. This practice does happen.  

    This is something that some drivers are known to practice.  To voice their frustrations, some drivers are known to automatically leave negative reviews (i.e. 1-star rating) for short trips and UberPool.  It's hard to tell how many drivers engage in this behavior but they do.

    I don't agree wtih this, as the users should not be penalized for simply using Uber.  You can even tell in this thread that drivers HATE short trips. I get it. but this shouldn't be the way to channel your concerns for Uber.

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      DimSumUng
      127
       2 years ago  (edited 1 year ago)

      You wanna hear something worse?  There are certain groups of drivers who only give one star ratings to all of their passengers to show their dissatisfaction with the whole rating system.

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    AsStibelDude
    625 Driver
     2 years ago

    As a driver with more than 1600 trips and experienced every different day, I do despise the short rides with a passion.  I don't blame the passengers, I blame Uber for the minimum fare that is too low.  Imagine driving 5+ minutes to pick up someone, 5 minutes to drive a 2~3 miles, and making $2 after expenses.  Not gonna lie.  It's a drag. 

    ...but I don't fault the riders for that.  They are doing what they do.  I don't rate them negatively just for that alone.

    It's tricky when it combined with other frustrations we face.  Passengers who are rude, make us wait for pickup (and wasting our time), slamming the door, being too loud...   that all adds up.  If that trip is short and is not making me any money?  I will admit, I am human, and that might let me cross the threshold to start downgrading.

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    amcbeth
    339 Rider Driver
     1 year ago

    Judging from the comments, Uber drivers don't like short rides. I highly doubt they would give a passenger a low rating for s short trip. I think it's wrong. I would like to hear from some riders that encountered this practice before I believe the hearsay.

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    RPaulson
    551 Driver
     2 years ago

    Hellz no.  Where did you hear this?  

    It's true that drivers hate them wish passion. but if they are downrating you, that's wrong.

    Basically all my customers get 5s automatic.  Just sit down and take a ride. Even when a customer was rude or curt with me, I usually give a 5, as long as they just took the ride like a human being.  They aren't expected to make conversations.  They aren't expected to be nice.  They are expected to sit and be transported.

    When the riders are rude, maybe they just had a bad day.  Come on.

    Only very few times I have given low stars and that's when the passener either damaged my car or verbally attacked me.  

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      RockyShifflett
       3 months ago

      I know this is so late as this post is a year old, but I just saw this and read your comment. You literally sound like the most normal human being ever. That's a compliment. What I mean is, the way you handle yourself is what is expected out of every single human, even though sadly most humans are flawed in this subject and think they're the king or queen of their fantasy kingdom :P. I'm glad I saw this forum and saw your reply. I wish more people had the understanding you have. Especially in certain situations. For example, my career is in restaurant management and customer service management and I've been in the field for over a decade. What really upsets me is when something small may happen or someone might not make a mistake at all but whatever happened infuriates a customer. Let's say someone asked for an extra salsa for their party and chips and salsa are free and are given right as you are seated. Let's also add on to this scenario and say it's su...

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      I know this is so late as this post is a year old, but I just saw this and read your comment. You literally sound like the most normal human being ever. That's a compliment. What I mean is, the way you handle yourself is what is expected out of every single human, even though sadly most humans are flawed in this subject and think they're the king or queen of their fantasy kingdom :P. I'm glad I saw this forum and saw your reply. I wish more people had the understanding you have. Especially in certain situations. For example, my career is in restaurant management and customer service management and I've been in the field for over a decade. What really upsets me is when something small may happen or someone might not make a mistake at all but whatever happened infuriates a customer. Let's say someone asked for an extra salsa for their party and chips and salsa are free and are given right as you are seated. Let's also add on to this scenario and say it's super busy as well. So the table asks for an extra salsa, gets the one but the server forgot or maybe the kitchen forgot to ring in or serve the extra dish of salsa. Most people would shrug it off and maybe just ask again or not as they would notice it's super busy, but you get a lady who is just so pissed the server didn't bring the extra salsa. That lady will ask to speak with me and she will bitch about it and I'd most likely comp a meal or something, but the lady takes it to a whole other level and contacts corporate to complain. Let's go back and see, the server who was waiting on them is a 18 year old single mom who works 3 jobs to support herself and her child and takes classes every night at the community college. She depends on this job, but you get this lady who bitches to corporate, I get a call from corporate giving me an order to reprimand the employee and fire her... People will complain about the smallest, most petty crap. They're the world's most selfish  people and not once did that lady think about why maybe it was forgotten or maybe it was so busy that the salsa ticket was in, but because of the busy-ness, it had yet to reach the window. None of that crossed her mind. She did not ONCE think about how her actions (complaining) about such a small thing would impact the waitress and because of the ladys selfishness, that server is now down a job, can't afford rent, can't afford school or day care, etc. 


      I live in a very afuent area. The county I live in is the richest in the whole country and rich white folk (I'm white as well, not that it matters) run rampant here and the scenario I just described, happened on the daily, if not multiple times a day. I absolutely hate it. If you go an hour or 2 south, you would never hear  about such a thing. Rich city people suck ass; are stingy and selfish to the MAX!! 

      Sorry for the length.... I just had to rant.

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    DDominico69
    163 Driver
     2 years ago

    I see drivers complaining but as long as the riders are being good riders (not letting the driver wait, not messing up the car) they should never be marked down.  Don't fault them for the nature of the business.

    Drivers also have the ability to work in any location.  If you don't like short trips, stay away from downtowns.  Go work in the burbs or target airports and convention centers.

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    DimSumUng
    127
     2 years ago

    I don't mark down riders for taking short trips.  All customers welcome.  More riders the better, and these same people will take longer trips too.

    If Uber could raise the minimum fare a bit, maybe it'll help.  Discourage peole from taking trips that are literally 0.5 mile long  Yes, it happens.  and I get why pax wants to do it.  Wouldn't you sometimes for $3?

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      MaykellyNickols
       1 year ago

      I dont have a car because it was stolen from me when i was hospitalized from a stroke. I sometimes cant walk from the grocery store with bags or I need to go to my doctors appointments not far away. For me, taking an Uber is important & I always tip. I would hate to learn that my personal rating is low because of those short trips. Ive learned my score is a 4.7.