RIDEGURU
Do Uber drivers give negative reviews (1-star ratings) for short trips? I know they don't like them.
Posted 6 years, 7 months ago
Posted In
Rideshare Scams
Discuss known or suspected scams in the rideshare industry. Share your experience here.
Posted By
JMartensen
173
Ride Apprentice
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Comments
Sorry folks. This is actually a thing. This practice does happen.
This is something that some drivers are known to practice. To voice their frustrations, some drivers are known to automatically leave negative reviews (i.e. 1-star rating) for short trips and UberPool. It's hard to tell how many drivers engage in this behavior but they do.
I don't agree wtih this, as the users should not be penalized for simply using Uber. You can even tell in this thread that drivers HATE short trips. I get it. but this shouldn't be the way to channel your concerns for Uber.
You wanna hear something worse? There are certain groups of drivers who only give one star ratings to all of their passengers to show their dissatisfaction with the whole rating system.
What, like a protest?
wow, taht's eff'd up.
Hellz no. Where did you hear this?
It's true that drivers hate them wish passion. but if they are downrating you, that's wrong.
Basically all my customers get 5s automatic. Just sit down and take a ride. Even when a customer was rude or curt with me, I usually give a 5, as long as they just took the ride like a human being. They aren't expected to make conversations. They aren't expected to be nice. They are expected to sit and be transported.
When the riders are rude, maybe they just had a bad day. Come on.
Only very few times I have given low stars and that's when the passener either damaged my car or verbally attacked me.
I know this is so late as this post is a year old, but I just saw this and read your comment. You literally sound like the most normal human being ever. That's a compliment. What I mean is, the way you handle yourself is what is expected out of every single human, even though sadly most humans are flawed in this subject and think they're the king or queen of their fantasy kingdom :P. I'm glad I saw this forum and saw your reply. I wish more people had the understanding you have. Especially in certain situations. For example, my career is in restaurant management and customer service management and I've been in the field for over a decade. What really upsets me is when something small may happen or someone might not make a mistake at all but whatever happened infuriates a customer. Let's say someone asked for an extra salsa for their party and chips and salsa are free and are given right as you are seated. Let's also add on to this scenario and say it's supe…
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I know this is so late as this post is a year old, but I just saw this and read your comment. You literally sound like the most normal human being ever. That's a compliment. What I mean is, the way you handle yourself is what is expected out of every single human, even though sadly most humans are flawed in this subject and think they're the king or queen of their fantasy kingdom :P. I'm glad I saw this forum and saw your reply. I wish more people had the understanding you have. Especially in certain situations. For example, my career is in restaurant management and customer service management and I've been in the field for over a decade. What really upsets me is when something small may happen or someone might not make a mistake at all but whatever happened infuriates a customer. Let's say someone asked for an extra salsa for their party and chips and salsa are free and are given right as you are seated. Let's also add on to this scenario and say it's super busy as well. So the table asks for an extra salsa, gets the one but the server forgot or maybe the kitchen forgot to ring in or serve the extra dish of salsa. Most people would shrug it off and maybe just ask again or not as they would notice it's super busy, but you get a lady who is just so pissed the server didn't bring the extra salsa. That lady will ask to speak with me and she will bitch about it and I'd most likely comp a meal or something, but the lady takes it to a whole other level and contacts corporate to complain. Let's go back and see, the server who was waiting on them is a 18 year old single mom who works 3 jobs to support herself and her child and takes classes every night at the community college. She depends on this job, but you get this lady who bitches to corporate, I get a call from corporate giving me an order to reprimand the employee and fire her... People will complain about the smallest, most petty crap. They're the world's most selfish people and not once did that lady think about why maybe it was forgotten or maybe it was so busy that the salsa ticket was in, but because of the busy-ness, it had yet to reach the window. None of that crossed her mind. She did not ONCE think about how her actions (complaining) about such a small thing would impact the waitress and because of the ladys selfishness, that server is now down a job, can't afford rent, can't afford school or day care, etc.
I live in a very afuent area. The county I live in is the richest in the whole country and rich white folk (I'm white as well, not that it matters) run rampant here and the scenario I just described, happened on the daily, if not multiple times a day. I absolutely hate it. If you go an hour or 2 south, you would never hear about such a thing. Rich city people suck ass; are stingy and selfish to the MAX!!
Sorry for the length.... I just had to rant.
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Empathy. That’s what that dude has, and we all need it.
Seeing the world from another’s perspective is a skill that is super underrated.
Too many self centered people these days, and, not to get political, I hate how they believe it’s their “freedom” and call it “liberty.”
I’m assuming you are referring to the mask wearing topic. At least partially
You are SO awesome!!!! I've been in shock about reading some of these..getting mad over short rides!?? Are you kidding???!! You have the easiest job in the World!!!! I am a woman who drove can (days) years ago. We paid first $60($150 now) to the owner and the rest WE earned!!! And kept(minus $20 to fill up with gas,and wash and vaccum for next driver!!). We kept all money and tips and did this 13 hours)day 4-7 days a week(5-6 mostly). I worked hard and was Not a pushover!..but It's a service vocation. I picked up wheelchairs!!(I was 38,very feminine!,but a worker!!),put them in the trunk. I was professional,and polite. I opened doors for elderly, ALWAYS helped with groceries!even some rude people (who changed!). My car was clean and so was I. Even withe some NOT so clean people!!! Some were $5.00 trips,some $12-$8-$20,etc.etc,a $50 or two ,and they all added up. It's A JOB!!!!! Most people tipped $1 or .50! …
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You are SO awesome!!!! I've been in shock about reading some of these..getting mad over short rides!?? Are you kidding???!! You have the easiest job in the World!!!! I am a woman who drove can (days) years ago. We paid first $60($150 now) to the owner and the rest WE earned!!! And kept(minus $20 to fill up with gas,and wash and vaccum for next driver!!). We kept all money and tips and did this 13 hours)day 4-7 days a week(5-6 mostly). I worked hard and was Not a pushover!..but It's a service vocation. I picked up wheelchairs!!(I was 38,very feminine!,but a worker!!),put them in the trunk. I was professional,and polite. I opened doors for elderly, ALWAYS helped with groceries!even some rude people (who changed!). My car was clean and so was I. Even withe some NOT so clean people!!! Some were $5.00 trips,some $12-$8-$20,etc.etc,a $50 or two ,and they all added up. It's A JOB!!!!! Most people tipped $1 or .50! Some 4,5 $10(once in a while!!. People need rides for prescriptions,work,and have no car. I always pay a little tip to my Uber/lyft. Now I'm disabled,and always give them 5 stars!!! Then I saw my rating:4.76!!! I accidentally shut a door too hard- there car was new to me and it wasn't in purposeI apologized. I can't think of anything else I did wrong. Quiet and polite. How can people rate people AT ALL!!! This is very bad for Uber. I hope they stop this,or tell their drivers to "man" and "woman" up. Do the JOB,be kind,give good ratings! Bless you!!!
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Drivers should definitely not take it out on the rider, but short trips do sort of stink, especially when it gets you out of the queue (think airport), it is a long distance to the pickup, or the pickup itself takes a long time.
Driving Uber is about maximizing time, and these time wasters are very annoying. Again not the customer's fault. (well, sometimes the last point is. When they aren't there at the pickup location.)
It’s partially the condition created by Uber and how they make it possible that drivers lose money on certain trips. This causes frustrations among the drivers.
The drivers do not have much voice against Uber so we are at a sad point where the only “voice” they have is ratings and trying to influence the consumer behavior.
Whether it’s right or not and whether it’s effective or not, that’s all they can do. Super sad. Check out another thread about how drivers are going back in their logs and downvoting anyone who tipped too little.
https://ride.guru/lounge/p/lyft-drivers-can-rate-passengers-later-thats-a-horrible-idea
Judging from the comments, Uber drivers don't like short rides. I highly doubt they would give a passenger a low rating for s short trip. I think it's wrong. I would like to hear from some riders that encountered this practice before I believe the hearsay.
As a driver with more than 1600 trips and experienced every different day, I do despise the short rides with a passion. I don't blame the passengers, I blame Uber for the minimum fare that is too low. Imagine driving 5+ minutes to pick up someone, 5 minutes to drive a 2~3 miles, and making $2 after expenses. Not gonna lie. It's a drag.
...but I don't fault the riders for that. They are doing what they do. I don't rate them negatively just for that alone.
It's tricky when it combined with other frustrations we face. Passengers who are rude, make us wait for pickup (and wasting our time), slamming the door, being too loud... that all adds up. If that trip is short and is not making me any money? I will admit, I am human, and that might let me cross the threshold to start downgrading.
I don't know about the rest of you uber drivers but I'm not allowed to give any reviews on my riders whether they are no tipping rude jerks or awesome understanding deserving of the ride I provide preferred customers and the only choice I get on stars are 5 Stars like it or not. They get to rate and comment on the driver but not the other way around . Someone just said in a previous comment why should you care how we rate our riders it doesn't affect you. But your ratings directly affects us . Folks we are trying to make a living and so far I barely afford the Ride I provide .
A company I am working for is developing an alternative, but safer and more driver-oriented solution in ridesharing services.
Sharing your thoughts and opinions via our survey will greatly help with future development!
https://forms.gle/EaDbSUAoV9n8FMk6A
I will take short trips all day long . It's just a matter of preference
Absolutely I give low ratings for short fares. Especially if I have to travel 5 miles or so to take them 1 mile. There are exceptions to this however, like if a rider has groceries and or a disability where they cannot walk. Also if the weather is poor. It is flat out rude Uber and lyft don’t pay for pickup and the rider rarely tips for this occasion. Uber does if it’s further than 10 mins but in my opinion, pick up premiums need to start if the fare is more than 5 mins away.
I just want to know how everybody else can give a rating , and I'm stuck giving riders 5 Stars no matter what.
I'm sorry, but I just don't see how this is the passengers fault? They cannot control how far away you are when Uber pings you. AND many people need rides for short distances, whether they physically cannot walk that far, have a lot to carry, or it is raining. Why would you punish the passenger for this? Sure, be mad at Uber for having a crappy algorithm that doesn't pay you more for these situations but this is in no way the riders fault.
Also to add by having to drive several miles to pick up a rider and take them a block down the road only pays us $3. That is a loss for us and is charity work! We have every right to decline those trips unless Uber/lyft increase that to something more substantial . With lyft I give a 3 star to never receive that rider again , and since I live in a rural area with Uber I screenshot the rider name with pick up and drop off, save it into my phone . If I see them pop up on my app again, I immediately Cancel the ride
The majority of it is due to Uber and lyft policy. Much of it depends on the passenger and circumstances. Generally if the passenger is say someone with groceries and or who cannot walk, I understand that. There are always exceptions. However I have to travel many miles to take people down the road on nice days who can easily have walked it. Also to add with Uber you cannot rate the rider up to 24hrs after like lyft. Which they should change. Because if the rider with the short trip leaves a tip even if it’s $1.00 I’ll change it most of the time from a 3-4 star right back up to a 5
Sure, I can understand declining these types of trips, that makes sense. But to accept and pick up a passenger and then give them a low rating seems wrong. The passenger is this situation did nothing wrong and you are essentially saying "I am ok giving this short ride" by accepting.
Agreed, that drivers should be able to change ratings, I don't understand why this is a rule in the first place. I suppose they don't want drivers going back and giving low ratings for non-tippers?
Uber and lyft never let us know the duration of the trip upon accepting unless our acceptance rate is very high which is extremely hard to make. Thus we are tricked into accepting these rides! And you’re right Uber doesn’t want driver’s derating riders for not tipping . But we should have every right to. They don’t even let us unpair ourselves from a rider even if we give them a 1 star. We have to call the support and explain the situation. This is why I screen shot the riders info and save it into my phone in regards to uber
We get forced into accepting these types of trips against our own will
I see drivers complaining but as long as the riders are being good riders (not letting the driver wait, not messing up the car) they should never be marked down. Don't fault them for the nature of the business.
Drivers also have the ability to work in any location. If you don't like short trips, stay away from downtowns. Go work in the burbs or target airports and convention centers.
I don't mark down riders for taking short trips. All customers welcome. More riders the better, and these same people will take longer trips too.
If Uber could raise the minimum fare a bit, maybe it'll help. Discourage peole from taking trips that are literally 0.5 mile long Yes, it happens. and I get why pax wants to do it. Wouldn't you sometimes for $3?
I dont have a car because it was stolen from me when i was hospitalized from a stroke. I sometimes cant walk from the grocery store with bags or I need to go to my doctors appointments not far away. For me, taking an Uber is important & I always tip. I would hate to learn that my personal rating is low because of those short trips. Ive learned my score is a 4.7.
This is definitely something Uber itself needs to fix. The finances needs to be straightened out between drivers and the company. Definitely not the riders’ fault