RideGuru Newsroom

Looking for a phone number to contact Lyft? A 24/7 hotline does exist for Lyft in cases of accidents, citations, and safety incidents. Lyft specifies these as urgent situations in need of immediate contact. Any other situation does not require placing a call with the hotline. Before calling Lyft, if you are in a dangerous situation or someone’s safety is at risk, call 911 or the local authorities before contacting Lyft. Safety should be the number one priority. If you are in an accident, have a citation, or a safety incident, you need to go to the page “Report …

Do you feel safe riding in an Uber?

The media has recently released a few stories on riders encountering scary situations while utilizing Uber and Lyft. From harassment to murder the stories of riders becoming victims are sadly becoming more and more common. 

To better understand how riders across the country view rideshare safety we surveyed over 400 riders to hear their thoughts. We wanted to know if riders not only feel safe taking Uber and Lyft but if they actively ensure their safety through numerous checkpoints set up within the app. Here's what today's riders had to say.

In an effort to reduce congestion and speed up pickups at major airports, Uber is testing out a new PIN enabled pickup feature at Portland International Airport. The new PIN pickup gives riders a one time six digit code, or a personal identification number (PIN), to enter into their app when they are ready to be picked up.

Here is how it works:

When a passenger orders an UberX from Portland International Airport they will be instructed to make their way to the dedicated Uber pickup zone. At this time the app will also give the rider a six-digit personal …

“Surge Club!” Plenty of news lately that a handful of Uber drivers are manipulating the fares they receive by surge gaming at Reagan International in Virginia and Baltimore airports, costing the passengers to pay higher fares. Is it possible? Why are they doing it?

What is Surge/Prime Time? How does it get triggered?

The idea behind surge pricing is to adjust prices of rides to match driver supply to rider demand at any given time. During periods of excessive demand when there are many more rider requests than drivers, or when there aren't enough drivers on the road available to …

The following two part series is a fascinating look into the Micro-mobility trend that is currently sweeping the country. In Part I, I am going to dig into the proliferation of thousands of these units taking over the sidewalks and gradually becoming a nuisance for local residents but also creating hazardous conditions for drivers and riders. In Part II, I am going to dig deeper into the economics of the Micro-mobility trend itself and look into the effects of this trend on rideshare drivers. Since all these companies are jumping in with both feet, it must be a very …