RIDEGURU
Monica Castleberry (momof4)
Ride Expert from Philadelphia PA
Mom & Nursing Student by day Ride Share Driver by night always on the go
8198 Rider DriverActivity
Posts by momof4
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Uber's Secret "Project Luigi". Just another way to put the screws to the drivers.
Uber has 180 of Change, Uber Pro. Lyft in some markets added the long pick up fee for drivers. Then … -
Lyft finally got some B@!!$! They made a positive decision on their own without waiting on Uber to do it.
WTG Lyft! I always call these companies out for their BS however they have made a positive decision for the … -
Lyft finally does something right! About damn time.
Its about damn time! We have been complaining about this for months. Although it helped drivers it screwed up with … -
Is Uber's Customer Service Reps causing drivers to lose out on tips? You be the judge.
Or is Ubers app? Or both??? My son & his gf went out Friday night to his Christmas party & … -
Uber drivers seeing Surge Amt. on their maps but what is Uber really charging the rider? Where is all that money going? I can tell you.
I've seen this on 2 other occassions when my kids call me for a ride. This all started back in … -
Hope drivers dont fall for this! Drivers will end up working for free. Is there anything this company wont do to screw over drivers???
Just another way to not pay drivers. The interest will be so high drivers will be driving for weeks to … -
Uber wins small Victory in CA rape suit. What do you think?
I dont agree with Uber very often. They usually are at fault. However in this case it was not their … -
Didn't Uber say they were deactivating riders with low ratings?
I know Uber said they were giving riders time and suggestions to improve their ratings. That had to be at … -
Is Uber serious? Uber Offering snacks now when logging off.
Went out to drive today. Logged on accepted a trip. Completed it. Logged off to run an errand. The app … -
More on the Axios interview with Evil CEO Dara K. This dude is a total jerk.
The only thing this man gets right in the interview is autonomous vehicles are a long way off. How much … -
Lyft wants you to give up "Car Ownership". Say goodbye to your car and rely on using Lyft to travel.
Lyft wants you to "give up car ownership". They will help you sell your car. They paired up with Carvana … -
AXIO on HBO interviews Dara K. on drivers wanting to unionize. Short video. What a joke.
See link to interview below. Dara definately dont want drivers to form a Union. This last statement from him is … -
Will Uber and Lyft ever stop fighting laws? How do they get away with ignoring laws? Is drivers ever going to make what they deserve?
Will Uber and Lyft ever pay the drivers what they deserve? Will driver rates increase? Why don't Uber & Lyft … -
Drivers don't forget Thanksgiving Eve is the busiest drinking night of the year!
If you are new to driving for Uber & Lyft or you never thought about it this is the best … -
Uber being Sued by 96,000 Drivers in NY. When will it end? When are they not being suec?
Many wonder why Uber isn't profitable. Lets forget about about self driving cars, flying taxi's, submarines, helicopters, low rider fares, … -
Too funny!! Angry Moms Road Rage Against Lyft Driver. I would say Unbelievable except in todays world.
I have to say she deserves Mom of the Year Award for 2019. Click on link. The video/article is pretty … -
Will never take a NY trip again. Ever! Few questions in comments if anyone knows the answers. Would appreciate it:)
I try to avoid NY trips. I can usually tell on Uber by the amount of time as its a … -
Car accident recently. Will my Insurance notify Uber or Lyft for any reason?
PA driver. On the way back from a trip both apps were off as PA drivers cannot pick up passengers … -
Uber and Lyft Ballot Initiative guarentees only $5.64 per hr. for drivers in CA. Total BS.
http://laborcenter.berkeley.edu/the-uber-lyft-ballot-initiative-guarantees-only-5-64-an-hour/ -
Lyft Pink Membership $19.99 per month. Offers 15% off, waived lost and found fees, and more. Is it worth it?
https://amp-usatoday-com.cdn.ampproject.org/v/s/amp.usatoday.com/amp/2484960001?amp_js_v=a2&_gsa=1&usqp=mq331AQCKAE%3D#referrer=https%3A%2F%2Fwww.google.com&_tf=From%20%251%24s&share=https%3A%2F%2Fwww.usatoday.com%2Fstory%2Fmoney%2F2019%2F10%2F29%2Flyft-membership-plan-lyft-pink%2F2484960001%2F
Featured Answers by momof4
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This happened to me quite a few times. This particular night I get a request for Uber X I can seat 4 safely. I pull up there are 3 people they say we are waiting for one more. I am paying no attention to back seat they say ok we are good I start trip get 5 blocks from pick up look in rear view mirror I have 4 in back 1 in front. So what do I do? Do I say something? Do I end trip there and boot them out? I am sure you are all saying I would of. Lol There is 5 of them one of me, oh forgot to mention I am not in a very good neighborhood. Do I call police? I probably won't get past 91 before one of them can take my phone and if I can connect with 911 chances are police will not be there before I am beaten and my car is on cinder blocks. So I take my time ride the right lane nice and slow, stay away from traffic. We get to destination still in another crappy hood. I quickly end trip. The person they are meeting doesn't answer their call so they are not moving out of my car. Uh hello trips over. So they continue to sit in my car for 10 min deciding what to do. Fnally I get another rider so I find my voice and get the courage to say "I got to go" . Still another 2 min. go by. Finally guy comes out and they get their stuff out of my trunk and go on their way. Now I pull up with doors locked and don't unlock until I know how many are getting in my car. I've learned quite a few lessons driving for Uber this past year.
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I've picked up strippers twice. One stripper had a fit & started screaming at me because I didnt pick her up at stripper enterance. The app put me in front of the place. I had never been there before. She called me screaming so I drive around to where she told me but there were people all over plus 2 entrances/exits so I ask the first female I see if she was my passenger. She ignores me then I see Mr. Big and Beefy with the tight muscle head shirt on wave me over. She opens door starts screaming why didnt you come here 1st & why were you talking to those people? I try to explain that the pick up location put me up front and what people are you talking about? She screams the people in the car. I reply "what people, what car" . She screams again the people in the car. I am getting annoyed now, because she hasnt stopped screaming at me and what people in what car not a clue who she was referring to. I should've left when I was eligible for cancel fee. We drive a mile GPS says make left turn screaming stripper barks order i will tell you where to go. We go another mile another barking order "pull into that gas station I need something". She needed something all right some manners or a foot up her ass. I pull in to this gas station that is packed has a line of cars to get in (will explain the line of cars at 3am at a gas station another time). I finally get into lot she gets out and I plot my escape. Why should I take her screaming, order barking ass anywhere else they dont pay me enough for this? I put the car in drive ready to pull out and my guilty conscience kicks in. Its 3am you cant do that. Then the little devil on my shoulder says go for it. Good conscience won I stayed but when she got back in I had a little talk with her. By the time i dropped her off she was happy. So happy when she got out she said "i am going to give you 5 stars". I wanted to reply "stick your 5 stars so far up (that thing you shake for money)that they shoot out of your mouth and hand over some of those bills you made tonight. She was out right rude and bossy.
The 2nd stripper I picked up didnt yell at me but she also barked orders. Wont get into much detail as I just wrote a book about stripper #1. Her barking orders were hello as she entered car order #1"put this radio station on, order #2 turn volumn up ill tell you when to stop" #3 dont speak to me while music is on #4 put the heat up. No please no thank you ànd you guessed it no tip. Last but not least we pull up to destination my app shows end trip you've arrived i end it wait for her to get the hell out. But she needs to bark 1 more order #5 "I've never been here before just sit here until I can find my friend then you can leave". Must be a stripper thing to bark orders and not tip. These 2 were in my first month of driving they taught me a few things that night. No, one of those things was not how to work a stripper pole. Thanks for sharing R Paulson. Would love to here more stories.
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This time I pick up 3 men in there 30's from India at a strip club in Bensalem PA. They get in dont seem really intoxicated. We have a coversation then they are talking amongst themselves. I look at GPS. Its putting me on PA Turnpike. Now where ever I get off I am not going to know where I am so obviously relying on GPS completely. Go up a few exists get off. Its dark as hell. I swear Bucks County suburbs doesnt like or is too cheap to put up street lights. Everything is so dark you see nothing when you look behind you. At this times roads are not only dark but no traffic around. The guys start speaking in their language now, up to this point their conversations were all English even to each other. Before I go further I was under impression destination was one of their homes. Now I have to turn into a dark business complex. Everything closed no one around. My mind thinks they are plotting to hack me up into little pieces lol This is just too shady. No houses, everything dark, no people, no cars. I am so ready to turn around at this point but had no idea where I could go or what i would say to them about turning around. Hearts pounding, nervous. Drive about .5 mile and up on my right was a Hotel. Never so grateful to see one. This was my 2nd experience on a ride that really scared me being a female driver. I think after all my stripper, strip club experiences (as I have 2 other time I had a pick up) I need to stay away from those places. Those rides are either miserable, scarey or just plain strange. Do you think Uber would deactivate me for not driving to or picking up from those places? Lol Yes definately.
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I think you should be able to. I have had a few riders who are happy to see a woman driver. I even had a male who said he would rather have a woman because a male driver may be able to over power a male rider. Some of these young girls pass out from drinking. Some are so drunk that a male driver could do something and she probably wouldnt remember. If these women who got raped had a female than the rape would've never happened. Young women tell me all the time some of their male drivers hit on them some are just creepy make them feel uncomfortable. One young woman said her driver bought her cigs alcohol, and tried to kiss her after ride was over. Women tend not to be criminals, rapist, etc. I would think they wouldnt be hitting on male passengers to the point that the msle rider is uncomfortable. Unfortunately these women who have had these issues dont report driver because they are afraid he will come back to their house.
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Lilly, Can you please clarify or correct me if I am wrong as I dont want to be giving my riders wrong info. If you schedule a ride more than 60 min. in advance your fare is locked in. If you schedule a ride in less than 60 min. in advance Uber gives you an estimate. Then when you are matched with a driver fare could increase if there is a surge in your area. Thank you.
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Uber and Lyft base fares on the longest route to riders destination (time & miles). Most Drivers take the shortest route. Driver is paid for the miles they drove & the amt. of time it took. I arrive at riders destination switch off GPS & go back to Uber or Lyft app. It will say 5 to 15 min until destination. I do the speed limit, I use WAZE app, my car doesn't fly, and its not an amphibious car. Passenger got charged for that 5 to 15 min even though it didnt take that long and they get charged for the miles I didnt travel. This is why drivers are complaining. Uber and Lyft are making a few dollars less than us or the same amount. Nothing we can do as we agreed to be pd per mile and time. Upfront pricing scam. What sucks is riders think we are getting 75%/80% of the fare so they may not be tipping for that reason. Especially on long trips that are 50.00 to 150.00. I am driving for Uber as I text this. When I have some free time later today I will post some screen shots so passengers can see whats going on. O will also screen shot my next trip that says we have X amt of time until destination when we are all ready there.
Thank you for the info. Appreciate the response.
That is so nice of you to do this. You and Wes are awesome when it comes to helping people. I will definately be in touch via email. I have an idea I would like to run by another driver but didnt want to put it out there just yet. I personally dont know any drivers and would love to talk to you. I too am slow with texting. I also (as you all ready know) tend to put down too much info. or not enough. Lol I need to learn how to get my point across or explain something in a short paragraph or 2, not a short story or 3 chapters of a book. Ill email you in next 24/48. Thanks again:)
I have a few suggestions that always helps with riders and has definately helped me earn some decent tips ($). I am going to share my info with you about my ratings, trips, etc... so you can decide if its worth it to take any of my advice. My rating fluctuates between 4.93 & 4.95 with approx 111 badges/notes, 1650 trips to date. I have been driving for 17 months. First 11 months I only drove 3 to 7 times per month. For past past 6 months I drive 5 days per week approx. 20 to 30 hrs. per week. I would drive much more but it doesnt seem to be busy enough to do so. Working on different schedule now, changing around my hours, and days, and where I drive to hopefully increase my trips. I would be happy to share info with you. I can tell you what I do and dont do, what seems to work and what seems not to.
This is a great forum and can give you many answers to questions you may have. There are many kind, helpful, people on here. LG PA, Wes, Ippei, Lily (just to name a few) and many more have great tips and are very helpful.
If you would like info please post what kind of trips you are able to take (Uber X XL, pool), how long you've been driving, how many trips, when and where you drive (City, State). Basically any info you want me to have so I can try to tailor the advice to fit you more. Or you can be very specific & just tell me for example "I want to improve my ratings" and I'll try to just sticknto thst topic. I am warning you my post are long lol. If you give me the info I just mentioned maybe it will help me not give you advice you dont need:). I'll post tonight after 11pm before 3am. Take care.
Thank you for the info. I'll take another look at it after the holidays. It will give me some more time to see if I am doing a 100 rides per mth. When I first looked into it things were slow but have been picking up more.
Uber states they cannot remove or change ratings for driver or rider. I dont mean this in a rude way but why are you starting their trip before they get in car?
I've had a person open the door get half way in and they had to cancel for an emergency. It's best never to start a trip until rider is in the car seated and door closed.
When I pull up I open the window keep doors locked and ask their name. I do not unlock doors until I verify name. Two reasons: 1. If they get in and its wrong rider its awkward to make them get out. Could possibly refuse to get out also then it turns into a big ole mess 2. By keeping doors locked & just opening window it gives me a few seconds to get a quick impression of that person. Are they too drunk, rude, or do they seem really strange & make me uncomfortable. Its not a fool proof way to screen a rider but it has helped me out in a few situations. When they get in I usually say "good evening/morning Joe, how are you"? Then I say "can you please confirm your destination address" as I swipe start trip. That is another way to confirm they are right rider. Two people may have same name but chances are not same name and destination. By confirming name and address there should be no reason to have wrong rider in your car.
As for rider who needed help getting in and out again you started trip before he entered. Try opening the window get your riders name, at that point you wouldve also found out he needed help. You could've then refused and he wouldnt of been able to rate you because yoh never started trip. Again not trying to be rude but upon drop off why not just pull over to an area that is safe? Unless you have to physically lift him in and out of car it would've taken you less than a minute to help him. Now you drove to pick up location wasted time, gas, didnt make any money, and got a 1 star. Wouldnt it of been easier to help him in car pull up to safe location help him out? He may have tipped you for helping but lets say he didnt Karma arpad. Do good things good things come back to you. I am sure if his destination was unsafe he wouldnt want to get out there. You know what they say when you assume things? Lol Unfortunately we dont always get great trips and some people may need help although not mandatory to help a rider its just the right thing to do sometimes:) Again remember Karma or you may make that mans day by doing a good thing and helping him. We all get old, health fails, we all need help one day. Try it may make you feel good. Try those tips on not starting trip until rider in and lock doors open window. It may save you some aggravation.
No thank you. If it wasnt for you asking I would still be trying to figure it out:) Plus it finally made me get my teenage nephew to show me how to post screenshots lol. Its very easy. I am tech illiterate. Have a great Thanksgiving. Be careful if you drive. I am headed out shortly. Was supposed to be out 7 hrs ago but my son was too busy playing video games to wake me:) Not good day to forget. Should'ce known better. Left my phone in car last night too tired to go get it.
I will double check when I have a minute because I have to remember the trip. If I am not mistaken (98% sure) ladt time I had a drop off I had 2.00 airport fee. I dont remember seeing it before but I never really looked. I will get back to you.
Just found these on Lyft. Thanks for asking for info now I know. Ubers link always redirected and when you got to page it would say "not found". I just learned how to post my screenshots, Finally. Lol
It's because I post a lot. I get bored waiting for rides so I am always on here:) Sure people are tired of hearing from me. Lol My post tend to be long.
I have seen the queue really low at times when I am dropping off. My app automatically tells me to go to waiting lot after I end my trip. I dont know where the waiting lot is. One of these days I should try and find it. Had I been in area ladt night I would've given it a shot. My sons friend used to go on Friday nights. Queue would be high but he said he would make 150.00/200.00 some nights. This was just last month. May try it one night just to see. Over night Saturday queue usually very low.
Navagation, wrong address, faced the wrong way probably Ubers fault. How would the driver know which way to face the car? Driver has no clue to destination until passenger in car trip starts? She is old and impatient. However that car is absolutely disgusting. How do you even think that is acceptable? Hate to see their house. This is obviously someone that just dont care. Riders may want to get a Tetanus shot, bring sheet to sit on, can of lysol, and bottle of bleach. There is no excuse for that. Probably wouldnt tip even if ride was good, car nice. Surprised she didnt order express pool. Lol She seems cheap. Why did she delete tweet? Anyone know?
As always thank you for responding. Have a Happy, healthy, Thanksgiving to you and your family.
Aww Thank you Red ANT. Enjoy. Be careful out there
Unfortunately it is. Hell 15, 16 yr olds are shooting heroin. My day we started with weed tried many other things but heroun was definately not even considered.. These kids dont play they go right to hard stuff. Its truly sad. Happy 2 of mine are grown never got into drugs other than trying weed. One thing they learned from their deadbeat dad "what not to do". Lol My 2 teens are on computer with their friends gaming all the time. Hated it in the beginning dont care now they are always where I can find them and always adult very close. My one son is ranked in the top 1000 of over 3 mil gamers in a game called League of Legends. Its considered a sport. Top colleges offering scolarships to play the game at college level. There are pro teams also. He wants to go to med school so he can play all he wants lol. He even wins money in tournaments he plays in. Not sure of your age but I am 53 world is so much different now a days. If someone told me gaming could land you a scolarship or pay you 92,000.00 per yr plus tournament winnings 10 yrs ago I wouldve thought they were crazy.
Heat or heater is slang for gun. Pack informal meaning of to carry. According to google. Lol
As of October 2017 no.
Once you go over the treshold 10 min here in Phila you get long pick up fee miles and min. I have to get someone who knows how to paste the emails unfortunately I am illiterate when it comes to tech. Basically they kerp sending how long pick up fees work. Its burnt in my screen i received the same answer so many times. Lol what it seems like is they are not aknowledging the traffic and weather that day. They pd me like 5 min extra for one and 2 min on other. When in reality it was( -10 min) 26 which would be 16 min pd and 47 which would be 37 min pd. When the trips were accepted that day both my app and rider app were stating normal pick up times ex. 1st trip was 12 min 2nd trip was 12 min had it not been snowing at rush hour entire philly and lower bucks was backed up everywhere entire areas were surged. They are not understanding it was not a normal day and i know for a fact when a trip is surged long pick up fees are more money. I hope this makes sense but ill work on getting that stuff uploaded to here. I am just pissed he may only be an extra 5/15.00 but just tired of Ubers BS. Thank you
I get that. Normally yes those rides would've never taken that long. Rider would've have cancelled my ass had that been a normal day. I've explained over and over that it was heavy traffic due to snowy conditions. If Uber didnt believe it that could contact the rider or check local weather for the day (yes i get that will not do it). There has to be a way to deal with this. What drivers in their right mind would ever drive in bad weather or bad traffic ever if this were to happen all the time. My 1st ride was approx 26 min to pick up another 35 min to drop off for 20.50 & she tipped 20%. 2nd ride was 77 min. 31.00. Had there been no surge it wouldve been 13.00 & 11.00. No way would i ever drive again for that. In July I had a 20 min long pick up (10 is threshold here) i was pd. 7.00 long pick up fee. Uber is so inconsistent. Customer service is beyond awful. Not giving up yet because its the pricipal of it at this point.
Unless its a surged ride on long pick up fee so not worth it for the .45 you end up with to even try and drag it out. Dont know what driver would take their time for 1.00 or less. Maybe on a surge. Maybe rates are better elsewhere but definately not here in Philly. My logic is why waste dragging time out on a long pick up fee on a non surged ride when I csn get the ride done faster snd move on to a possibly better trip or someone who may tip.