Monica Castleberry (momof4)

Ride Expert from Philadelphia PA

Mom & Nursing Student by day Ride Share Driver by night always on the go
6727 Rider Driver

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Posts by momof4

Comments by momof4

  • Two weeks ago Saturday ended up in Center City Philly. Hate it down there but it was surged and consecitive ride bonus was offered. Wasnt going to make it back to burbs so stayed there. Uber screwed up pick up location and sent me towards an old off ramp on 95 now closed and oncoming traffic to be T boned. I then realized I left my bullet proof car and vest at home along with my body armour and gun. Shit went wrong in first 2 min of accepting trip it was just going to get worse. I cancelled. I then ended up over by Sugar House Casino on small side street  so I could turn around and get the hell outta there. Its 2am and no street lights and had a pair of 10 yr old glasses on. I can assure you what I seen next was as clear as day. A somewhat decent 20 something girl in an extremely short dress and high heels is headed towards casino. I can only assume she was a prostitute who just conducted business and got out of a car rather quickly. Her dress in the front never got pulled down. No underwear a full on 1970's ungroomed black bush is all you could see.  How do you not know your whole front area is hanging out for the world to see and the wind to blow through. It was chilly out.  Surprised icicles were not hanging off. I really wanted yo hand her a few bucks to get waxed or groomed. Grateful she wasnt my next rider cause even though I just cancelled a rider she would've been cancelled also. 


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     2 weeks ago in  Uber Destination Mode Paying 30% Less

    Uber doesnt need to read ride.guru post to get data. They know what we do or dont do very quickly. In the event their AI and algorithms fail at giving them answers everything drivers do or dont do is all over you tube or quora. How many you tubers put crap on their channels? There are multiple articles, post, blogs, videos everywhere. Uber isnt stupid. So really to call another driver an "idiot" for his comment kind of rude. 


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     2 weeks ago in  Declining Long Distance Short Rides

    During the day I feel safer. More traffic on road. Late at night, people being drunk, too risky. As a driver its dufficult to protect yourself. Your in a confined area, in a seatbelt, operating a vehicle. You use mace in your car you are going to feel effects, knife too difficult to maneuver, even a gun would be difficult. Being a female I am not taking that chance. Although I wouldnt suggest a male picking that person up. Too many things had to happen to have rating that low. Uber tends to take riders side so if something did happen probably wouldnt believe driver anyway. Uber protects rider at all costs. Drivers are easily replaced. You can see that just by ratings. As I mentioned in ladt post driver is deactivated at a 4.60. If passenger rating below that doesnt matter still able to request rides.


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     2 weeks ago in  Declining Long Distance Short Rides

    Before we get into "if you dont like it dont drive for Uber, get a different job, quit, etc". Drivers are still driving yes. Yes we complain. Not everyone can just up and find another job. My reason is the flexibility which I need right now. I like driving, I like most of my riders (most are awesome, interesting, kind,  people), its even fun at times. The problem is Uber and Lyft were supposed to be taking 20%/25% of the fare depending when drivers signed up. They are now taking anywhere from 30%/70% of the fare. Whatever you see Uber or Lyft giving drivers there is a catch to it all. They give drivers nothing out of the kindness of their heart. They lie, cheat, and steal not just from the drivers but from the riders (upfront pricing). Uber and Lyft made driving for rideshare sound like drivers could make decent money and all they have done is take,  take, take away from the driver it seems to never stop. They dont care about drivers, so many good drivers are no longer driving. Some of these new drivers and probably some veteran drivers are doing whatever they can to make money. Is it fair to the riders? Some of them yes more than fair. Other riders that are decent, kind, polite, no unfortunately not fair to them.  As much as you think drivers scam riders there are riders scaming drivers all the time.  We get fares taken away because riders make up lies about the driver. Uber dont want to hear our side, they take the fare away. So before we start bashing drivers for "cherry picking" you need to first know what it's like to own your own business, know what its like to go out of your way for a few bucks only to have it taken away because a rider wants a free ride. I get a ping for a ride request 10.27 min 3.77 miles away (sometimes the time & distance are longer). I will make .7 for the long pick up. I get to my rider who is drunk I wait 3 min for them to come out of bar & get into my car, i then drive them 4 min 1.57 miles up the road for 3.43. If anyone out there thinks this is fair I really want to know your reasoning/logic on that. Is it fair for driver to call rider and ask where they are going, find out its a short distance, then tell rider to cancel or the driver cancels. No absolutely not. I am the sole provider for my 4 kids so if I choose to take certain rides and not others than your damn right I "cherry pick". My family is my main concern, food, clothing, shelter, and their health.  However I never call my rider to ask where they are going if its a short ride I do it and treat rider just like any other rider. I dont accept a ride then cancel it unless its a minor or child with no safety seat. Riders need to stop assuming we are all mean, horrible, drivers that dont care. Drivers need to stop assuming every passenger is mean, rude, ignorant, and cheap. Uber and Lyft created this because they take the drivers money and scam the rider out of more money than the ride should be. However its not the driver getting the extra money. They have riders rate drivers and vice versa so that became an issue. Riders rate drivers low for dumb reasons and drivers rate riders low for dumb reasons. So instead of driver against rider, rider against driver we all need to be pissed and annoyed at the companies who created this. Place the blame where it belongs. 


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     3 weeks ago in  Declining Long Distance Short Rides

    If you are waiting longer than usual it could be because of your rating. I will not pick up a passenger with a 4.60 (drivers are deactivated at this rating) or lower after 10pm.  However during the day I will pick up but not below a 4.50. If you find yourself waiting check your rating. Thete are drivers that wont pick up below 4.75. 


  • This comes from a video on You Tube. The person doing the video breaks down the letter on his video. Do you think this will help? Some of the You Tubbers like Kevin (Apptrepreneur) claims the Strike held on Monday may actually be helpful. What are your opinions/thoughts? Going to try and share video but my tech skills are awful. 

    So in case I cant share it its on You Tube by Kevin the Apptrepreneur.

    Name of Video. Uber Employee to Company. We are hurting our drivers. Will try to put it up once O figure it out. Sorry.



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     3 weeks ago in  Uber Destination Mode Paying 30% Less

    😄 I dont see how its fair they we benefit off other drivers loss. Nothing Uber does is fair so dont know why I am surprised. Maybe Bernie pitched the idea to Uber. You could save your destination pay for 6 months to buy your ticket:) Try not to spend thst money all at once:)


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     3 weeks ago in  driver playing obscene rap music

    If it was Uber we have to rate you pretty quickly and cannot change the rating. However the passenger doesnt have to rate right away. Give it 10 min then rate driver your rating is all ready in then. I would assume that driver would be an idiot to rate a passenger low for something as minor as changing music. Although in your case your driver seemed like an idiot. I have play list and always check with my rider what they prefer. If they dont care I put something on that doesnt have foul language or abusive lyrics. Sometimes younger passengers request their type of music and it is awful but I have common sense not to play that type of music when certain passengers are in my car. If something comes on that I know has language.  I quickly turn it off if there is a child or older adult and apologize. Its rare that happens but it did once. A passenger responded "no big deal my child has heard worse". I try to keep my music with clean version although most of it is(occassionaly one or two slip by me:) 

    The worst thing that has happened is I asked my 21 yr old daughter to make me a play list for her age group. Back in my day songs may have had sexual meaning but didnt come right out with the words. My rider was a young man in his early 20's nicely dressed, well spoken, polite, and respectful. I asked if Hip Hop was ok? He replied sure thats fine. I wanted to crawl under the car with some of the lyrics that were coming out of these singers mouth. Needless to say when I ask my younger riders I ask specifically if they like A, B, C songs before I put them on. I wanted to strangle my daughter I was never so uncomfortable. Thankfully he didnt complain. My daughters choice in music is a disgrace. She was brought up on Rock dont know where/when she went wrong:)


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     3 weeks ago in  Declining Long Distance Short Rides

    Uber catches on to everything. If they dont figure it out for themseves all they have to do is watch you tube video (lol) or rideshare websites to see and hear what goes on. I am sure their algorithms tell them everything they need to know within a short period of time:)


  • Ride pass enables the person to avoid surge pricing. I would assume Uber then has to pay the drivers surge. How else but to slash drivers rates or to take 30%/40% of drivers fare on destination filter. They keep saying Uber wants to look good for IPO. Are investors that foolish not to see this?


  • That is disgusting. I know drivers are trying to make money but come on be a decent human being. I've taken a few services dog. One did get hair everywhere that took me time to get it all out.  It took me 1.50  and 5 min to vacuum. The rider I had after was very allergic to dogs. Did it suck yes, I didnt make any money probably lost a ride. Thankfully my passenger was understanding even after she sneezed and her eyes watered her whole trip. However I did my good deed for the day, i wont get deactivated or in trouble for declining, and karma wont bite me in the ass for being a sucky human being:)


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     3 weeks ago in  Lyft getting into repair business. Good idea?

    I have a good cheap honest mechanic wouldnt go to Lyft service place. They are in it to make money. The workers there will probably be told to report drivers car if dirty, banged up, messy, (not that should be)etc.. next thing you know you will be deactivated. You may even be told you need something you dont or told they fixed something they didnt. Uber and Lyft are not very trustworthy not trusting them to work on my car.


  • It sounded good until you had to purchase the charger. How much does it run your electric bill up? Wasn't Lime scooters bought by Uber? If so then there isnt much money to be made once you pay for charger and use your electricity. 


  • You can usually tell if someone wants to talk or not. When they enter "hi, how are you? How was your day"? If they give details continue to talk or ask questions then most likely they want to talk. If they answer with one word answers and say nothing else other than ok and fine then you can assume they dont want conversation. However when they get in and dont say hello back and dont respond to how are you?  Sorry thats being rude. Would it kill you to answer hello and fine? I also have people who are doing work or are on a conference call. They usually say "I have a business call or I am going to do some work". Awesome I now know I dont need to talk to you. I turn the radio down or off or stick one headphone in so i can still hear music or gps (if i need it). Then you have the rider that cant acknowledge you at all. Gets in car doesnt say hello and barks orders between sentences to caller. Stop here, go there and just continues to call everyone in their contacts. They speak loudly and repeat "like, umm, cool". After making a stop for them dont even say thank you or at the end of a trip. I am sure drivers out there no the type. They are on an expense account (even their 1st class flight, high end hotel), have that self entitled attitude, basically treat you like you are the lowely hired help beneath them. Had one to JFK last week. Right before trip my daughter calls and tells me she may have cancer. So my mind is racing as is.  Stopped not once but twice. No thank you from rider. Listened to him talk about some gross thing on his side and how he wanted to pick it and if he said like or cool one more time I would've choked him.  Worried about my daughter. Cant pick up anyone in NY, it was rush hour (traffic never good but rush hour is a nightmare), and not only did his attitude suck but didnt tip a dime. Karma bit him in the ass. As he exited my car he  dropped his laptop on the concrete:) No my daughter didnt have cancer she misunderstood doctor when she said she has some abnormal cells that needed to be watched. Just mentioned that to make a point how people get in your car treat you like dirt and they just dont care. Does it kill a rider or driver to say hi, how are you, how is your day? Of course I wouldnt blurt out my daughter may have cancer but it would be nice for everyone to treat each other with kindness and respect. Suppose your rider just found out they or their family member had cancer or some other terrible thing happened would ot kill you to be nice? Or to listen to them? Yes, i know you dont get paid to. Just the decent thing to do. I know another driver who was taking rider to airport so he could get to his dying brother.  Hot the call on the way there he died. The driver said he was sorry and listened to the guy for a few minutes. Just doing a nice thing because. He received a $20.00 tip. 


  • Not sure this is a scam or coincidence. Had a rider's mom order an Uber (he was in his 40's). After 10 min. into long trip he decided he wanted to give me directions. 3 GPS apps were directing me in a different direction which I brought to his attention. He insisted I take his route. I screen shoted the route I wanted to take and had also sent texts to another driver after trip about my concerns as trip took 25 min longer than it should. I should've contacted Uber but didnt think of it at the time as I was tipped 10.00 so didnt thimk there was an issue. However I did rate rider 4 stars because of the route he had me take. Two days later Uber took 9.77 away. I sent screenshots of texts and GPS and explained. I was getting nowhere. I called customer service and they gave me my money back. I checked the app all they gave me was 5.57. I tried messaging back and finally gave up as it was taking me more time then it was worth. I truly believe Uber instructs CS to give us wrong answers or hires dumbasses to give us wrong answers so we get fed up and stop asking for our money.  A week later had another ride on Lyft a scheduled trip. Rider insisted I take different route and also called Lyft because price changed from quote. She also changed address from original one although it was not much further. Lyft did back me on this one and refused to change price. Drivers just beware when riders ask you to take a different route. I now screenshot all routes that i intend to take (Waze). If rider tells me to take different route than GPS  I notify Uber or Lyft immediately following trip. I've also heard of a driver through another driver that she was deactivated after 3 riders reported she took longer routes in one month. She claims she followed GPS. She fought it and did get reactivated. True or not I dont know but I know what I just dealt with so just beware.


  • I drive XL and X. I have a few rides people ordered Uber X seen I had bigger car and had friends jump in. Some even cancelled their Uber because it was taking too long. Sure go ahead fill all 7 seats because as soon as I drop you off I am sending message to Uber and getting XL fare. I usually wait to send message until next morning after they tip as I know most likely they rated me then. Not only do I get til and 5 stars but get increase in fare. Had a group of really obnoxious guys tell me they purposely order Uber X and cancel before fee kicks in until they get bigger car. I took them they tipped me 10.00 cash, gave me 5 stars and exited. Figured they tipped because I took them when there was 5 and didnt complain. Next time they checked app they were in for big surprise. Stop trying to screw drivers to save a few bucks. 


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     3 weeks ago in  Uber Destination Mode Paying 30% Less

    A driver tried it yesterday just to see now it jumped to 40% off. I just received $6.17 for not using it. I can now purchase a 2lt soda and a pretzel or a gallon of milk and loaf of bread. Made my day. NOT!


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     4 weeks ago in  What's a typical passenger rating for Uber? Is 4.50 good?

    Lyft seems to have reset passenger ratings. Awful lot of 5 star passengers out there with Lyft. Seems somewhat odd. Uber on the other hand I've been getting 4.27, 4.32, 4.37, 4.45. The lowest so far I've picked up was a 4.50 Female on Uber. 


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     4 weeks ago in  Uber Pool

    Uber pool allows 2 riders. So you and a friend are included in the fare. When using pool the riders do not need to be going to exact same place. Just the same direction. 

     


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     4 weeks ago in  How bad will the surge be on St. Patrick's Day?

    It depends on tour area and how many drivers are out. If you are planning on going out in a normally busy area good possibility it will surge. If you know what time you are ending your night you may want to schedule your Uber 60 minutes in advance (I suggest 75 min in advance if possible. Just to be on safe side). Uber will not hit you with surge pricing if scheduled more than an hour in advance. 


Featured Answers by momof4

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     8 months ago in  Extra passengers

    This happened to me quite a few times. This particular night  I get a request for Uber X I can seat 4 safely. I pull up there are 3 people they say we are waiting for one more. I am paying no attention to back seat they say ok we are good I start trip get 5  blocks from pick up look in rear view mirror I have 4 in back 1 in front. So what do I do? Do I say something? Do I end trip there and boot them out? I am sure you are all saying I would of. Lol There is 5 of them one of me, oh forgot to mention I am not in a very good neighborhood. Do I call police? I probably won't get past 91 before one of them can take my phone and if I can connect with 911 chances are police will not be there before I am beaten and my car is on cinder blocks. So I take my time ride the right lane nice and slow, stay away from traffic. We get to destination still in another crappy hood. I quickly end trip. The person they are meeting doesn't answer their call so they are not moving out of my car. Uh hello trips over. So they continue to sit in my car for 10 min deciding what to do. Fnally I get another rider so  I find my voice and get the courage to say "I got to go" . Still another 2 min. go by. Finally guy comes out and they get their stuff out of my trunk and go on their way. Now I pull up with doors locked and don't unlock until I know how many are getting in my car. I've learned quite a few lessons driving for Uber this past year.


  • I've picked up strippers twice. One stripper had a fit & started screaming at me because I didnt pick her up at stripper enterance. The app put me in front of the place. I had never been there before. She called me screaming so I drive around to where she told me but there were people all over plus 2 entrances/exits so I ask the first female I see if she was my passenger. She ignores me then I see Mr. Big and Beefy with the tight muscle head shirt on wave me over. She opens door starts screaming why didnt you come here 1st & why were you talking to those people? I try to explain that the pick up location put me up front and what people are you talking about? She screams the people in the car. I reply "what people, what car" . She screams again the people in the car. I am getting annoyed now, because she hasnt stopped screaming at me and what people in what car not a clue who she was referring to. I should've left when I was eligible for cancel fee. We drive a mile GPS says make left turn screaming stripper barks order i will tell you where to go. We go another mile another barking order "pull into that gas station I need something". She needed something all right some manners or a foot up her ass. I pull in to this gas station that is packed has a line of cars to get in (will explain the line of cars at 3am at a gas station another time). I finally get into lot she gets out and I plot my escape. Why should I take her screaming, order barking ass anywhere else they dont pay me enough for this? I put the car in drive ready to pull out and my guilty conscience kicks in. Its 3am you cant do that. Then the  little devil on my shoulder says go for it. Good conscience won I stayed but when she got back in I had a little talk with her. By the time i dropped her off she was happy. So happy when she got out she said "i am going to give you 5 stars". I wanted to reply "stick your 5 stars so far up (that thing you shake for money)that they shoot out of your mouth and hand over some of those bills you made tonight.  She was out right rude and bossy. 

    The 2nd stripper I picked up didnt yell at me but she also barked orders. Wont get into much detail as I just wrote a book about stripper #1. Her barking orders were hello as she entered car  order #1"put this radio station on, order #2 turn volumn up ill tell you when to stop" #3 dont speak to me while music is on #4 put the heat up. No please no thank you ànd you guessed it no tip. Last but not least we pull up to destination my app shows end trip you've arrived i end it wait for her to get the hell out. But she needs to bark 1 more order #5 "I've never been here before just sit here until I can find my friend then you can leave". Must be a stripper thing to bark orders and not tip. These 2 were in my first month of driving they taught me a few things that night.  No, one of those things was not how to work a stripper pole. Thanks for sharing R Paulson. Would love to here more stories. 


  • This time I pick up 3 men in there 30's from India at a strip club in Bensalem PA. They get in dont seem really intoxicated. We have a coversation then they are talking amongst themselves. I look at GPS. Its putting me on PA Turnpike. Now where ever I get off I am not going to know where I am so obviously relying on GPS completely. Go up a few exists get off. Its dark as hell. I swear Bucks County suburbs doesnt like or is too cheap to put up street lights. Everything is so dark you see nothing  when you look behind you. At this times roads are not only dark but no traffic around. The guys start speaking in their language now, up to this point their conversations were all English even to each other. Before I go further I was under impression destination was one of their homes. Now I have to turn into a dark business complex. Everything closed no one around.  My mind thinks they are plotting to hack me up into little pieces lol This is just too shady. No houses, everything dark, no people, no cars. I am so ready to turn around at this point but had no idea where I could go or what i would say to them about turning around. Hearts pounding, nervous. Drive about .5 mile and up on my right was a Hotel. Never so grateful to see one. This was my 2nd experience on a ride that really scared me being a female driver. I think after all my stripper, strip club experiences (as I have 2 other time I had a pick up) I need to stay away from those places. Those rides are either miserable, scarey  or just plain strange. Do you think Uber would deactivate me for not driving to or picking up from those places? Lol Yes definately. 


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     7 months ago in  Can you select the gender of the operator?

    I think you should be able to. I have had a few riders who are happy to see a woman driver. I even had a male who said he would rather have a woman because a male driver may be able to over power a male rider. Some of these young girls pass out from drinking. Some are so drunk that a male driver could do something and she probably wouldnt remember. If these women who got raped had a female than the rape would've never happened. Young women tell me all the time some of their male drivers hit on them  some are just creepy make them feel uncomfortable. One young woman said her driver bought her cigs alcohol, and tried to kiss her after ride was over. Women tend not to be criminals, rapist, etc. I would think they wouldnt be hitting on male passengers to the point that the msle rider is uncomfortable. Unfortunately these women who have had these issues dont report driver because they are afraid he will come back to their house. 


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     2 months ago in  Does Uber charge a fee for scheduled rides?

    Lilly, Can you please clarify or correct me if I am wrong as I dont want to be giving my riders wrong info. If you schedule a ride more than 60 min. in advance your fare is locked in. If you schedule a ride in less than 60 min. in advance Uber gives you an estimate. Then when you are matched with a driver fare could increase if there is a surge in your area. Thank you.