Monica Castleberry (momof4)

Ride Expert from Philadelphia PA

Mom & Nursing Student by day Ride Share Driver by night always on the go
8198 Rider Driver

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Posts by momof4

Comments by momof4

  • This is the norm for them. Offer perks that seem good but once you realize what those perks really are you see they suck.  They do it to drivers all the time. The best is when they offer you a perk find out it's not beneficial to them that they made a mistake so they just take it away. They give you some BS excuse. There is always a catch or something negative that comes along with that perk. They know how to spin things in their favor. They think everyone falls for this BS but not all of us are stupid. In over 2500+ rides Ive had to return an item maybe 12X. All while doung Uber. Have never had anyone on Lyft leave an item but I've only completed 200 Lyft trips. 


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     5 years ago in  passenger cancelling ride

    As long as you cancel in under 5 min you will not be charged. Your rating is fine, a 4.88 isnt bad at all. A driver cant rate you unless they start the trip. The trip isnt started until you get in their vehicle. If Uber gives a time say "5 min away" and the driver is still not there in 10 min I would cancel. You may be hit with a cancel fee but just text Uber and tell them the driver was still not there in 10 min. that no progress was made in him getting to your location.  You can also screenshot a pic of the app showing that the driver was just sitting there after 5 min. Some idiot drivers due this in hopes you cancel and then they get a cancel fee. Uber knows where that driver is at all times and can tell if he was just sitting or was going in wrong direction. The driver may have got a better trip on Lyft accepted that and hoped you would cancel. Totally not fair, unprofessional, and a d!@k move. Unfortunately there are some pretty crappy drivers out there. 


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     5 years ago in  This article and video should be posted everywhere!

    Riders tip your drivers if they are doing a good job. 


  • Would be nice. Have been sending feedback to Uber since I started driving. They dont listen. 


  • Non Traditional/ Weird Idea for Increasing Tips

    I did a small study back when I was driving in Philly and the suburbs because tips were not that good and I was bored. This can also help if your ratings are low or you make a mistake that you know the rider is going to 1 star you. 

    I noticed that many people have an addiction to scratch off lottery tickets in Philly. Lol It is crazy how much $ they spend on them. 

    It's been said that one reason riders dont tip is because its easy to forget about their ride or driver. Once out of the drivers car out of sight out of mind. 

    These are the types of people I tried this on under the age of 35 (typically people 18 to late twenties), people working in retail or fast food (minimum wage jobs) headed home from work, certain ethnic groups (people from other countries who are not used to tipping), quiet people who dont say anything the entire ride. It was always a rider that was travelling alone.

     I bought 3 $1.00 Scratch off lottery tickets. Over the next few weeks I bought 27 more. One rider the GPS screwed up &  I made a wrong turn there by having to go around a few blocks to get back on correct route. Rider was quiet the whole time,  seemed really awkward, he seemed super annoyed when GPS screwed up (cause of course thats my fault) def thought this would be a 1 star ride with a report to Uber:) Handed him a ticket and apologized for my mistake, he was under 25 yrs old also. Within 10 min got a notification on the app. It was a $7 tip from him. Never would I have thought he would've tipped. The other 28 riders I either found out it was there birthday, I told them they were my 1000th rider, or my best or most favorite 5 star passenger of the day. Basically came up with some BS to hand them a ticket. All 28 normally known for not tipping tipped me at least $5. I had a few that tipped $10. I had 1out of 30 that didnt tip at all. Although I put out 30.00 I made my money back and then some. One guy was 18 worked at taco bell picked him up after work, he had a 25 min ride home. This was a year ago.  Ran into him at the Taco Bell drive thru with my son a few weeks ago. I didnt remember what he looked like but as soon as I pulled up he said "hey you drove me home one night and gave me a lottery ticket". 

    Conclusion 

    All the reasons that these people probably tipped, all had to do with Psychology of Tipping. 

    They remembered the ride because they got out of the car with something. Not only did they get something to remember they played a game with a chance to win money or a free ticket.

    It was something different that no other driver does.

    I gave them a compliment and a small gift so maybe they felt special or just felt good about the situation. 

    Whatever the reason it worked on a group of 29 people who were typical non tippers. 


  • PSYCHOLOGY OF TIPPING -  These suggestions are based on research that was done.  I found them on the internet. I have not tried any yet but they seem easy enough.  Can't see how they would hurt. Driving can get boring try a little of your own research. See if any make a difference. I will be adding more as I find new ideas.

    Female Drivers

    Where something in your hair (clip, barrette) with a flower on it.

    Male or Female Drivers

    Use your riders name. Ex. Good Morning Joe. Have a nice day Joe.

    Entertain. Tell a joke or 2. Tell a funny story.

    At the end of the trip say something about the weather. Ex. enjoy the day its supposed to be warm or you can say enjoy your day tomorrow its supposed to warm and sunny. 





  • Things IMO that I feel don't help with tips or can hurt tips. 


    I drive in PA and NJ. I find water and snacks make no difference whatsoever when it cimes to tipping  I put 2 water bottles in the backseat cup holders when I remember and some hard candy and mints in a pocket in the back. It is rare a rider takes a water bottle. If they do they take a mouthful or 2 and leave it in the cup holder. It gets wasted. More of my riders take the candy. The reason I have these things isn't for tips. I was brought up to never eat or drink something in front of someone unless you have enough to share. I have taught my kids the same thing.  If I were to eat a piece of candy or take a drink when I have a rider I feel its polite, courteous to offer it to them also. Another reason is if I run out of my personal drinks most times there is a water bottle in the backseat. I quit smoking so I sometimes want a hard or chewy candy so just have to reach back and grab that also. 

    This is just my opinion and the opinion of some riders that this has come up in conversation.  Nothing I can prove or disprove. Tipping signs, jars, boxes, will only annoy people. Possibly enough to purposely not tip due to those things. 


  • Basic "tips" on Tipping:

    Think about this for a min. You get in someones car what is your first impression when you open the door ? The smell! it smells like coffee, food, dirty smelly feet or cigarettes? Then riders are sitting in that car and start looking around. Do they see dirt and trash under the seats? Maybe some of your kids cracker crumbs in the cup holders? Do the windows have hand prints, maybe water spots everywhere, or birds had a field day on your windows?  Your car needs to be cleaned and smell good. Dirty smelly car will definately not help you to get tips. Windows especially passenger windows and windshield should always be clean. Make your interior shine! Maguires High Shine Interior Detailing will make your dash, door panels, and leather seats shine like glass. They have products for the outside that work great also. Wal Mart sells them and they are inexpensive. Blunt Effects will get any odor you can think of out of your car in seconds even weed and cigs. 


    You need to be courteous, respectful, and polite. Help with luggage or packages. Greet your rider "good morning", "how was your day" this is being polite but it will also help you figure put if they want to talk. If they give you one word answers and do not elaborate most likely they dont want to talk. If they elaborate and start asking you questions or telling you things. Then they are usually up for conversation.

     Allow them to lead the conversation, agree with whatever they say (within reason), if they tell you something and you can compliment them do it. Make them feel good about themselves, make them feel like you are interested in what they have to say. I have received tips every day since Dec 31, 2018 except for 1 day (only did 3/4 rides). Most days I get tips from 75/85% of my rides at 20%. In past few weeks (2 or 3 days per week) I got tipped by all my riders except one. Finally last week for the 1st time I had 1 day at 100%. I have been tipped on very few rides where other than "good morning" and "have a nice day" not another word was spoken. I truly believe having conversation really helps when it comes to tipping. Again try to throw a compliment in the conversation and act like you really care what they have to say. 

     Try this it can't hurt:

    One of the more popular Uber Tubers (You Tube) swears that by saying "thank you, have a nice day,  you have been a 5 star passenger". He feels by saying that the rider tends to rate you and by rating you on Uber the tipping option pops up right after they rate you. 


    Tipping on Uber 

    Riders can tip you up to 30 days after they ride with you. 

    They can tip you multiple times in the app

    They can tip and rate you during the ride

    Lyft

    Riders can tip and rate during the ride

    Sorry but have no other info on Lyft tips




  • I headed out Saturday night to drive in Philly with my karaoke mic ready to go. I will mention I live in Philly so obviously its my home base for Uber however in the past year I have driven in NJ. Busier and better rides. Mostly deal with business people who tip better than drunks.  It's obviously safer & easier dealing with business people.  It was supposed to be a busy weekend with Halloween Bar Crawls. I put app on at 9pm & sat in my old spot that is usually busy. Waited 15 min not a ping. Relocated sat for another 10 min was just about to give up got a ping 9 min away rider rating a 4.72. No thanks. A min later got an XL ping 5 min away. They asked about karaoke when they seen the sign but after a few min of discussing it they opted to play music from my phone. I ended up in CC Philadelphia which I dont stay in. Too much traffic, people bar hop takes 20 min to go 5 blocks. Just not into it. I learned that driving in Philly is awful now. Really saturated with Uber and Lyft drivers even more so than a year ago. I may try the suburbs this weekend. If I do I will let you know how I made out with karaoke mic and tips.


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     5 years ago in  No recourse on invalid document suspension

    Barry, any luck on getting documents approved? Did you try twitter?


  • Dave, love the advice. I treat everyone with courtesy even when a few didnt deserve it. I dont disagree with anyone even when I dont agree. I talk when my rider wants conversation and shut up when I know they dont. I try to let them pick the conversation and where it goes.  I use ratings as a guide. Unfortunately some lower rated riders were absolutely no problem and they tipped. That leaves me to believe the other drivers were the problem not the rider. It does suck at times going by the ratings.  I've taken chances at times that have paid off but I've also declined rides based on ratings that could've also been fine. Some drivers can be a little rough on rating riders as riders can be rough on drivers. 


  • RPaulson Great advice. I dont do a lot of bar rides anymore but when I do their rating needs to be 4.80 or higher. Rides during the day depending on the area I will go as low as 4.65. I have done a 4.50 rider who liked to give directions but other than that was very nice and tipped 20% on long ride. I had a 4.52 the other night I posted in comments below that I shouldnt of accepted. Lyft is useless everyone is 4.9 or 5 stars. On the few occassions I see a 4.8 I dont accept. Thats a low rating on Lyft. lol

     I just want to add when you pull up make sure your doors are locked. Ask who they are and who their driver is. It gives you 10/15 secs to check out their demeanor, attitude, & possibly how intoxicated they are. I sometimes say "sorry didnt realize doors were locked" if they seem annoyed (diesn't happen often). If I am not sure but suspect an issue I will talk to them and fiddle around with my phone (another 10/15 secs) blaming the app before I start trip. In that time you can usually predict if there will be an issue. 2500+ rides havent kicked anyone out (2 deserved it). 


  • Came close to it on Sunday around 400am. Got a request for a long trip on my way back from a long trip.  I didnt know the area I was in very well & didnt catch that it was a pool rider with a 4.52 rating. I decided to chance it anyway. Pick up this young 20 something female. We go about .5 mile hop on the highway when she tells me she put wrong address in on purpose because she couldnt afford the ride to her house. Could we go that distance & she would pay me cash the rest of the way. WTH!! I said no I do not do cash rides. I asked her to change the destination which I knew what her answer would be "it wont let me". Her destination was an extra 20 min 15 miles. I knew I was taking a risk on getting paid correct fare & tolls. 

    First thought was I cant dump this young girl out in the middle of no where, in the middle of the night, in this part of pitch black NJ in the pouring rain (they cant afford street lights there:)  I knew she was fully aware of what she was doing and planned the whole thing figuring the driver would take the cash. After seeing her rating I am sure she pulls this all the time. Her destination was NY 40.90 are added to the fare for tolls and a 20.00 surcharge for driver if they are not a NY driver. A NY trip usually runs a rider over 100.00 on a 45/60 min ride.

    Second thought was she could tell Uber I picked up wrong rider, I got lost, i was intoxicated or any other BS she could come up with along with a 1 star so she could get her $ back. My ratings could take the hit but what about a false report that could get me deactivated? My motherly side and conscience won. I took her and hoped for the best. However I needed to try and say or do something to ensure she wouldn't try to send a false report to Uber.  

    My Turn to BS My Rider

    Me - Since there are so many issues with drivers assaulting riders & doing bad things Uber will contact me after I drop you off.  They will ask why I dropped you off so far from your destination. I'll explain what happened but I'll tell them you made a mistake. I wont tell them you purposely put in wrong address because you didnt have enough $ in your account to pay for an Uber. That you offered me cash for the rest of the ride. You would get deactivated.  Then I lied even more. Uber could report you to your bank for Knowingly ordering a service & not having the funds in there (it's like writing a bad check). Figured at her age she wouldnt know much about checks. I can back all that up with the video and audio I have from my dashcam. I'll just edit the beginning part out so they dont know what you really did. Good thing our whole conversation and interaction is on my dashcam so I can just upload it to Uber if needed.

    Rider - Thank you so much I really appreciate it.

    Who knows maybe she didnt believe my BS. I just wanted her to know that if she tried I had everything recorded. I did nothing wrong this was all on her and I had proof. Although Uber dont always care. Yes I did take a big chance but again I just couldnt leave her on the side of the road. It was a situation that never happened to me. If this were to happen again I would probably find a spot to let her out safely.  I did get my full fare for the miles, time, correct Bridge toll, NJ TP toll, and the additional $20 surcharge because I am a PA driver(out of state), cant pick up in NY, & tolls we occur on way back. That time of morning I take the no toll way back as there is no traffic & puts me back in the area where its busy, where I want to be accepting more long trips.  So 27 months haven't thrown anyone out. Just 2 close calls that looking back I should have booted them out. 


  • Fishman, there is an area you can put feedback in. Dont know if they actually read it but you never know. I have sent some suggestions that they now use. I assume they had the same idea or maybe multiple people sent in same ideas. I know they didnt just listen to my feedback and implement the suggestions:)

    Go to your app click on profile pic 

    click on help (top right corner) assuming our apps are similar. 

    Scroll down to all topics 

    Click on "Feedback about the app"

    Click continue

    There are pre selected choices to choose from. I assume "safety" would be the closest thing to your issue.

    Click continue its there that you can actually text what you want to say about the subject.


  •  Hate using public bathrooms. One thing I've learned is 95% of people who use public restroom do not wash their hands. That in itself can make you sick if you use public restrooms. Always wash your hands thoroughly as many people do not.  I dont drink enough so struggle with dehydration quite frequently. Which can cause kidney stones which I've had 2X in past year. Neck pain, back pain although I have pre existing conditions. I've learned to stretch before I head out and frequently between rides. Blood clots are a definite possibility especially if not active when not driving. Best to get out of car and move around between trips if possible. Taking an 81mg Aspirin isnt a bad idea either. Please check with your doctor before doing so. Spray or wipe your car down with Lysol or equivalent especially if you put your family in the car you drive for rideshare. Some people's hygiene is absolutely disgusting. I keep outside vents on upfront to let fresh air in weather permitting. My riders can control their temp in the back. I try to air car out between riders. This year using a car humidifier as the dry forced air kills my nose & throat. 


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     5 years ago in  No app usage

    Once driver accepts on Uber you can call or text them. Lyft you can only call them as Serg said in his post.


  • I looked it up to make sure that Uber was available at Bishop Airport.  Yes drivers can pick up at that airport. So as long as they have the app there should not be a problem. You can use the free fare calculator  here on ride guru to estimate the cost. It will also give you other rideshare cost Lyft, taxi, etc... 


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     5 years ago in  ms paula tufano

    Try using the free fare calculator here on the site.


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     5 years ago in  Driving for Lyft with a 2014 Lexus 450 SL

    Lyft is allowing older cars who were currently driving to still use those cars. They were grandfathered in. Unfortunately if you are a new driver that is trying to sign up in some markets you need a 2017 or newer. No way around it. Sign up for Uber. Lyft is paying peanuts in many markets now anyway. 


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     5 years ago in  My hubby is a rideshare driver and I HATE it

    I am sorry to hear you and your children have to go through this. It's best you sit and talk with him. It does seem like he has someone else.  What kind of life are you and your children living? You are stressed and unhappy. Your kids can pick up on this. He isnt living with you and leaving early when he is home.  He broke his wedding vows not you if in fact he is cheating. You and the kids dont deserve this. You deserve to have a husband you can trust and the kids deserve a dad who is home with them. I am sure this is very hard for you but the not knowing, the doubts, the situations that play out in your head is also not good for you and your kids. You cant be happy in this situation. Which is totally waranted.  At the very least go see a therapist. Maybe you can get him to go to try and save your marriage if this is what you want. You dont deserve to be cheated on and lied to. Your kids dont deserve this. 

    By ignoring the situation its not going to make things any better and will not go away. I know its hard to address it because if he admits it then what? Fear he will leave you, what will you and the kids do, the list goes on? By confronting him and getting it out in the open you can choose to leave him or work on your marriage. Either way you can get on with your life. 

    Not be in the dark, worrying, wondering, all those emotions you have wondering whats going on, what he is doing, who he is with, or what the futures holds. You can work things out if you feel he isnt worth or you can start a new life without him. Start building your new life, its hard but all those fears, the not knowing, the dread of finding out he is cheating all this will be gone. You and the kids can start to heal. You are doung this on your own anyway. He is in another state. I know this is easier said than done but you are stronger than you realize. I've been in your situation. Not exact circumstances but having to choose to be on my own with 4 kids or be in a misearble marriage. Sit down with him dont start throwing accusstions around see if he will come out and admit it. If not tell him whst you have told us here on the forum. Ask him to go to counseling  if thats what you want. How you are living now is no way to live your life. 

    I have a FB page called Deadbeat Dads over 11,000 followers. Although you are not in this situation as far as dad not paying support there are many women on there that have been in your situation. At the very least you can share your story and maybe get some advice from other women. You can post to the page (those post are public)or message me through the page on messenger (private only I see them). It may be a better place than a rideshare forum:) however I will admit that the men who have responded to your post here were respectful and nice:) Thats why I like this forum. We may not always agree but we do it in a nice respectful way. If it's ok with you I will keep you and the kids in my prayers:)